Joe Michael Villegas
Customer Service Assistant
Canlubang
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
6
6
years of professional experience
Work History
Customer Service Administrator
Rising Business Concepts & Services, Inc. (Bayer CropScience Inc.)
03.2022 - Current
- Order processing and proper alignment of order status to commercial team
- Daily sales order monitoring and weekly reporting
- Ensure timely and accurate calculation of various Market Funding program incentives like rebates, discounts, free-of-charge goods, and customer accommodations
- Monitor all programs for the year as well as market funding accrual and utilization
- Custodian of source documentation of sales invoices and credit memo requests of customers.
Customer Service Associate
Concentrix CVG Philippines, Inc.
08.2021 - 10.2021
- Provided customers with product information, demonstrating knowledge of product features and benefits
- Assisting customers on any concerns that may involve, but not limited to, order-processing, order status, shipping and tracking, discounts, promos and coupons, returns and refunds, and price adjustments
- Resolving customer disputes using available resources while maintaining a professional attitude throughout the process.
Accounting Staff
Humanshield Resources Inc. (Right Goods Philippines, Inc.)
11.2018 - 02.2021
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Monitored status of accounts receivable to facilitate efficient processing
- Maintained accurate and complete documentation for all financial department procedures
- Balanced reports to submit for approval and verification
- Reconciled daily cash sales and amount remitted to cashier
- Monitored inventory count and identifying and assessing discrepancies, if there are any.
Education
BS in Accountancy - undefined
Colegio de San Juan de Letran
Calamba 06.2013 - 5 2018
Skills
Customer Service
References
Available upon request
Timeline
Customer Service Administrator
Rising Business Concepts & Services, Inc. (Bayer CropScience Inc.)
03.2022 - Current
Customer Service Associate
Concentrix CVG Philippines, Inc.
08.2021 - 10.2021
Accounting Staff
Humanshield Resources Inc. (Right Goods Philippines, Inc.)
11.2018 - 02.2021
BS in Accountancy - undefined
Colegio de San Juan de Letran
06.2013 - 5 2018
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