Joelle Pang
Summary
I am currently majoring in Nitec Beauty and Wellness, and will be graduating in February 2024. I get the benefit of learning how to do facials, nails as well as make up. I also got the opportunity to learn customer service and selling, and also food and nutrition from my course.
I'm able to communicate well with new and existing customers through my past work experience, Usually i will receive feedback from customers and i would use the feedback to work on myself more and understand what i need to improve on.
Overview
3
3
years of professional experience
Work History
Beauty Therapist
True Harmony
07.2023 - 11.2023
- Provide facial services
- Performed House keeping duties
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, reply customers enquiries ,entering appointments.
Banquet Server
Ramada By Wyndham
05.2022 - 07.2023
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Arranged linens and table settings according to seating plan and event theme.
Sales Assistant
Japan Home
04.2021 - 05.2022
- Replenishing of stocks and goods, price tagging, and barcode decoding
- Assisted customers with prompt and polite support in-person and via telephone.
- Weekly stock checking and house keeping duties
- Cashing duties such as processing merchandise returns and exchange, closing shift reconciliation
- Established rapport with customers using active listening and interpersonal skills.
Cashier
KFC
10.2020 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Take customers order
- Assisted customers with returns and resolving transaction issues.
- Operated cash register to record transactions accurately and efficiently.
- Helped back end kitchen duties during non peak hours
Education
Nitec in Beauty And Wellness
ITE College East
Singapore 02.2024
Singapore Cambridge GCE 'N' Level
Geylang Methodist School Secondary
Singapore 11.2021
Skills
- Tool Sterilization Knowledge
- Nail Treatments
- Basic Facial treatments
- Customer Needs Assessment
- Customer Service
Timeline
Beauty Therapist
True Harmony
07.2023 - 11.2023
Banquet Server
Ramada By Wyndham
05.2022 - 07.2023
Sales Assistant
Japan Home
04.2021 - 05.2022
Cashier
KFC
10.2020 - 04.2021
Nitec in Beauty And Wellness
ITE College East
Singapore Cambridge GCE 'N' Level
Geylang Methodist School Secondary
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