Joe Ling Lim
Summary
Hardworking employee enthusiastic about learning banking field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Service Executive
United Overseas Bank Limited
05.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Collaborated with cross-functional teams to ensure seamless service delivery to clients.
- Managed challenging client situations with professionalism, resolving issues and maintaining positive relationships.
- Followed up with customers to offer additional support and check resolution satisfaction.
Universal Service Banker
Citibank Singapore Limited
04.2020 - 04.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed daily cash handling operations, ensuring the proper balancing of cash drawers and vaults.
- Collaborated with team members to achieve branch goals and maintain high-quality service standards.
- Identified cross-selling opportunities to recommend additional products that met customer needs.
Service Associate
United Overseas Bank Limited
08.2017 - 03.2020
- Perform frontline counter transactions to meet customers' currency exchange needs with utmost accuracy and efficiency.
- Cross-selling of Bank's and Business Partners' services and products.
- Attend to customers proactively while upholding service excellence and maintain awareness of customer feedback, to escalate when necessary.
- Assist with other administrative duties assigned by team leader.
Aviation Screening Officer
Certis Cisco
10.2016 - 07.2017
- Enhanced security measures by implementing thorough screening procedures and protocols.
- Ensured passenger safety through consistent application of airport policies and regulations.
- Collaborated with fellow officers to maintain a secure environment for travelers and staff.
Audit Associate
Acc-Pro Consultancy Sdb Bhd
08.2016 - 09.2016
- Assisted clients in improving internal controls to ensure compliance with regulatory requirements.
- Conducted financial, compliance and operational audits.
- Prepared comprehensive audit reports, detailing findings and presenting recommendations for improvement.
Student Ambassador
Asia Pacific University Of Technology & Innovation
12.2013 - 06.2016
- Increased student engagement by organizing and leading campus tours for prospective students and their families.
- Distributed mail, filed documents, and answered telephone calls.
- Assisted in boosting enrollment numbers by providing personalized support to incoming students during orientation week activities.
Education
Bachelor of Arts - Accounting&Finance Specialism in Forensic Account
Asia Pacific University of Technology & Innovation
Malaysia08.2016
Foundation in Arts -
Segi University
Malaysia08.2013
SPM (GCE-O Level) -
SMJK Hua Lian
Malaysia12.2011
PMR (Lower Secondary Assessment) -
SMJK Hua Lian
Malaysia12.2009
UPSR (Primary School Achievement Test) -
SJK(C) Hua Lian 3
Malaysia12.2006
Skills
- Product knowledge
- Attention to detail
- Team collaboration
- Active listening
- Complaint handling
- Time management
- Empathy and understanding
- Listening Skills
- Sales expertise
- Multitasking capabilities
- Problem-solving abilities
- Service level agreements
Languages
Chinese (Cantonese)
Advanced (C1)
Chinese (Mandarin)
Advanced (C1)
Malay
Intermediate (B1)
English
Upper intermediate (B2)
References
Yong Rui Jing
Deputy Branch Manager, United Overseas Bank Limited
+65 97502568
Yong,RuiJing@UOBgroup.com
Timeline
Service Executive
United Overseas Bank Limited
05.2022 - Current
Universal Service Banker
Citibank Singapore Limited
04.2020 - 04.2022
Service Associate
United Overseas Bank Limited
08.2017 - 03.2020
Aviation Screening Officer
Certis Cisco
10.2016 - 07.2017
Audit Associate
Acc-Pro Consultancy Sdb Bhd
08.2016 - 09.2016
Student Ambassador
Asia Pacific University Of Technology & Innovation
12.2013 - 06.2016
Bachelor of Arts - Accounting&Finance Specialism in Forensic Account
Asia Pacific University of Technology & Innovation
Foundation in Arts -
Segi University
SPM (GCE-O Level) -
SMJK Hua Lian
PMR (Lower Secondary Assessment) -
SMJK Hua Lian
UPSR (Primary School Achievement Test) -
SJK(C) Hua Lian 3
Similar Profiles
DHANYA SUBRAMANIANDHANYA SUBRAMANIAN
Quality Assurance Analyst at United Overseas Bank LimitedQuality Assurance Analyst at United Overseas Bank Limited
Aaron Song QilongAaron Song Qilong
KYC Analyst (Business Banking) at United Overseas Bank LimitedKYC Analyst (Business Banking) at United Overseas Bank Limited
Ratan Kumar GhoshRatan Kumar Ghosh
Senior System Administrator at United Overseas Bank LimitedSenior System Administrator at United Overseas Bank Limited