Joel Yip
Summary
Strongly motivated individual who enjoys challenges and does not crack under pressure easily. Organized and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Property Officer
CPG Facilities
2023.11 - 2024.03
- In-charge of ensuring estate and horticultural aspect is maintain and conduct routine checks
- Managed a total of 20 blocks with a estimated 2,324 Estate Dwelling Unit (EDU)
- Enhanced property value with strategic renovations and upgrades.
- Communicated effectively with residents, contractors, and chairperson and ensure that all needs and urgent matters are resolved and met
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Guest Service Agent
The Ritz-Carlton,Millenia Singapore
2023.05 - 2023.10
- First-hand own and resolve guest dispute/complaint and offer alternative solutions
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Offered personalized and sincere customer service experience to Guests
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
Sales Executive
Edmund Motor, Car
2022.08 - 2023.01
- Maintained good relationship management with existing and potential client
- Communicated effectively amongst key stakeholders like supplier, contractor, finance company to ensure quick loan approval and smooth handover of car
- Cold call potential prospect to arrange appointment, attend to walk-in customer and do viewing of new cars and test-drive
- Achieved sales target of 2 cars per COE bidding that take place twice monthly, which translate to 4 cars sold monthly
- Closed sales by overcoming objections, negotiations of price and completing sales agreement
Singapore Civil Defence Force, Firefighter
2021.05 - 2022.08
- Under 2nd Division, Changi Fire Station Rota 1 team which is on 24-hour standby ready for any Fire, Medical or Hazardous
- Material (HAZMAT) related incident to be deployed
- Involved in Station Open House Weekend visit and community engagement support
- Basic First Aid and CPR certified
- Promoted from Lance Corporal to Corporal
Facility Management Intern
Anglo American
2019.04 - 2019.08
- Assist in day to day adminstrative work and operations of the Faciltiies Department
- Assist in FM Sustainability and innovations
- Assist in liaison with contractors for quotation and evaluation of quotes
- Involved in the new office expansion at Level 39 process and in-charge of Vendor & Contractor management
- Answering calls, booking meeting room, set up & tear down meeting room, attending to visitors and serve refreshment while they wait
Event Assistant
Prudential Marina Bay Carnival
2018.12 - 2019.02
- Conduct safety briefing and explain game rules to customers
- Upsell game packages and introduce promotions of the event
- Housekeeping and stock inventory
Education
Diploma in Integrated Facility -
Temasek Polytechnic
05.2020
NITEC -
Institute of Technical Education
01.2016
GCE N(A) Levels -
Jun Yuan Secondary School
12.2014
PSLE -
Bedok Green Primary School
11.2009
Skills
- Customer service, Communication skills, Time management, Organizational skills, Office experience
- Guest Satisfaction
- POS Transactions
- Maintenance Team Collaboration
- Client Relationship Management
- Cash Management
- Financial Transactions
Accomplishments
- Completed
- Current address: Blk 4 Bedok South Avenue 1 #10-803 S(460004)
- Reason for change job: pursue and develop further in this line of Facility Management
- Previous job specialization: attend to customers walking into showroom, show cars, understand customerneeds and budget and invite customer down for appointment
Timeline
Property Officer
CPG Facilities
2023.11 - 2024.03
Guest Service Agent
The Ritz-Carlton,Millenia Singapore
2023.05 - 2023.10
Sales Executive
Edmund Motor, Car
2022.08 - 2023.01
Singapore Civil Defence Force, Firefighter
2021.05 - 2022.08
Facility Management Intern
Anglo American
2019.04 - 2019.08
Event Assistant
Prudential Marina Bay Carnival
2018.12 - 2019.02
Diploma in Integrated Facility -
Temasek Polytechnic
NITEC -
Institute of Technical Education
GCE N(A) Levels -
Jun Yuan Secondary School
PSLE -
Bedok Green Primary School
Similar Profiles
MUHAMAD KHIDIR BIN REDZUANMUHAMAD KHIDIR BIN REDZUAN
Property Officer at CPG Facilities Management Private LimitedProperty Officer at CPG Facilities Management Private Limited
Aidan MoranAidan Moran
Talent Acquisition Specialist/Recruiter at CPG Talent ManagementTalent Acquisition Specialist/Recruiter at CPG Talent Management
Spencer StephensonSpencer Stephenson
RMA Intern at CPG ClinicRMA Intern at CPG Clinic