Summary
Overview
Work History
Education
Skills
Timeline
Joel Yapp

Joel Yapp

Animal Lover, Good In Sales

Summary

I am keen to learn and i am very interested in working with animals. I love animals and i have 4 boys, would like to teach them more about animals and their habitat.

Overview

15
15
years of professional experience

Work History

Sales Executive

Maybank Singapore
05.2020 - Current
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.

Sales Executive

OCBC Bank
09.2018 - 04.2020
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.

Administrative Manager

Jeong-In Taekwondo Education Centre
01.2013 - 12.2014
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Improved office efficiency by implementing streamlined administrative processes and procedures.
  • one man show
  • instructor

Customer Service Representative

Hankuk Taekwondo
01.2010 - 12.2013
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • instructor

Education

Catholic High School, Singapore, Null, Singapore

Peirce Secondary School, Singapore, Null, Singapore
12-2006

Skills

Business development and planning

Lead prospecting

Business networking

Sales funnel management

Customer service

Sales team leadership

Goals and performance

Operations

Lead development

Employee guidance

Team worker

Keen to learn

Able to pick up skills fast

Timeline

Sales Executive - Maybank Singapore
05.2020 - Current
Sales Executive - OCBC Bank
09.2018 - 04.2020
Administrative Manager - Jeong-In Taekwondo Education Centre
01.2013 - 12.2014
Customer Service Representative - Hankuk Taekwondo
01.2010 - 12.2013
Catholic High School - ,
Peirce Secondary School - ,
Joel YappAnimal Lover, Good In Sales