Joel Yapp
Animal Lover, Good In Sales
Summary
I am keen to learn and i am very interested in working with animals. I love animals and i have 4 boys, would like to teach them more about animals and their habitat.
Overview
15
15
years of professional experience
Work History
Sales Executive
Maybank Singapore
05.2020 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Sales Executive
OCBC Bank
09.2018 - 04.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Administrative Manager
Jeong-In Taekwondo Education Centre
01.2013 - 12.2014
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- one man show
- instructor
Customer Service Representative
Hankuk Taekwondo
01.2010 - 12.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- instructor
Education
12-2006
Skills
Business development and planning
Lead prospecting
Business networking
Sales funnel management
Customer service
Sales team leadership
Goals and performance
Operations
Lead development
Employee guidance
Team worker
Keen to learn
Able to pick up skills fast
Timeline
Sales Executive - Maybank Singapore
05.2020 - Current
Sales Executive - OCBC Bank
09.2018 - 04.2020
Administrative Manager - Jeong-In Taekwondo Education Centre
01.2013 - 12.2014
Customer Service Representative - Hankuk Taekwondo
01.2010 - 12.2013
Catholic High School - ,
Peirce Secondary School - ,