Summary
Overview
Work History
Education
Skills
Timeline
Joel Yapp

Joel Yapp

Animal Lover, Good In Sales

Summary

I am keen to learn and i am very interested in working with animals. I love animals and i have 4 boys, would like to teach them more about animals and their habitat.

Overview

15
15
years of professional experience

Work History

Sales Executive

Maybank Singapore
05.2020 - Current
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.

Sales Executive

OCBC Bank
09.2018 - 04.2020
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.

Administrative Manager

Jeong-In Taekwondo Education Centre
01.2013 - 12.2014
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Improved office efficiency by implementing streamlined administrative processes and procedures.
  • one man show
  • instructor

Customer Service Representative

Hankuk Taekwondo
01.2010 - 12.2013
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • instructor

Education

Catholic High School, Singapore, Null, Singapore

Peirce Secondary School, Singapore, Null, Singapore
12-2006

Skills

Business development and planning

Timeline

Sales Executive - Maybank Singapore
05.2020 - Current
Sales Executive - OCBC Bank
09.2018 - 04.2020
Administrative Manager - Jeong-In Taekwondo Education Centre
01.2013 - 12.2014
Customer Service Representative - Hankuk Taekwondo
01.2010 - 12.2013
Catholic High School - ,
Peirce Secondary School - ,

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Joel YappAnimal Lover, Good In Sales