Microsoft Windows
Joel Vijay
Summary
Customer-focused IT Engineer with 6+ years of experience providing both Level 1 and 2 end user support, and service delivery and deployment of software/hardware based solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
I-Security Engineer (Post-Sales)
M.Tech Products
04.2024 - 10.2024
- Management and implementation of projects related to the following cybersecurity/networking products:
- - SolarWinds Orion Platform: Network Performance Manager/Security Enterprise Manager/Server Application Monitor/Kiwi Syslog
- - Gigamon (inclusive, but not limited to TA, HC and G-TAP series nodes, Fabric Manager hardware/GUI)
Post-Sales Engineer
TOFFS Technologies
01.2023 - 03.2024
- Communication with clients and
internal operations teams
Service delivery of projects, working on implementation and deployment
Vendors worked with
- ReaQta
- SecureAge
- InsiderSecurity
Senior SOC Analyst
TOFFS Technologies
08.2021 - 01.2023
- Performing remote and onsite installations of cybersecurity product suites
- Operating in an SOC environment, monitoring incoming and outgoing traffic
- Performing domain onboarding and offboarding of clients domains onto company's CDN platform
- Implementing WAF solutions to clients, including maintenance of rules and configurations
- Monitoring anomalous activity on endpoints, Using EDR and EPP tools to identify potential threats, the security level of threats are determined by examining the behavioral tree of the endpoint's parent/child processes
Deskside Engineer
Infinite Computer Solutions
12.2019 - 06.2021
- Provided onsite support to users with good customer satisfaction for main building and off-site areas
- Installed, configured, tested and maintained operating systems, application software, and system management tools
- Break/fix for patches, software distribution and preventive maintenance
- Level 1 & 2 troubleshooting and problem resolutions
- PC hardware deployment of temporary areas within the National Center for Infectious Diseases (NCID)
- Provided specialized IT support to NCID Screening Center during COVID19 outbreak
Project Coordinator
Infinite Computer Solutions
12.2019 - 01.2020
- Managed scheduling of stocktaking for technicians
- Collection and organization of technical data among multiple teams
- Ensured smooth workflow of operations processes
Head Instructor (English)
Kumon Yishun-Ring & Novena
04.2016 - 07.2019
- Devised academic plans based on Kumon syllabus for individual students based on feedback and ability
- Worked with chief instructor to develop marketing materials for promotional campaigns
- Also doubled as HR Manager for both centers, responsible for the hiring and distribution of staff
Guest Relations Officer
The Ritz-Carlton Millenia
03.2015 - 10.2015
- Provided exceptional and individualized service to hotel guests
- Adhered to special requests based on guests needs
- Facilitated personalized in room check-in for VIP/VVIP guests
Education
Diploma in Mass Communications -
Management Development Institute of Singapore (MDIS)
01.2015
Skills
- Application support
- Incident management
- Software installation
- Operating systems
- Service level agreements
- Network security
- Active directory
- Hardware diagnostics
- Linux administration
Certification
- Introduction to Service Management with ITIL 4, 01/01/21
- Joint ITE-Oracle Certification in Oracle Database and SQL Technologies, 01/01/11
Software
Linux
Microsoft Office/365
Active Directory
Timeline
I-Security Engineer (Post-Sales)
M.Tech Products
04.2024 - 10.2024
Post-Sales Engineer
TOFFS Technologies
01.2023 - 03.2024
Senior SOC Analyst
TOFFS Technologies
08.2021 - 01.2023
Deskside Engineer
Infinite Computer Solutions
12.2019 - 06.2021
Project Coordinator
Infinite Computer Solutions
12.2019 - 01.2020
Head Instructor (English)
Kumon Yishun-Ring & Novena
04.2016 - 07.2019
Guest Relations Officer
The Ritz-Carlton Millenia
03.2015 - 10.2015
Diploma in Mass Communications -
Management Development Institute of Singapore (MDIS)
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