Joel Ng
Overview
9
9
years of professional experience
Work History
Front Office Manager
Resort World Sentosa
02.2020 - 08.2021
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Coordinated special events bookings with event planning teams for smooth execution of functions held at the hotel premises.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Restaurants Manager
Hanbaobao
08.2021 - 12.2022
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Restaurant Manager
Jewish Welfare Board
01.2023 - 01.2024
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Executive
Sport Singapore
06.2015 - 12.2019
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Streamlined financial reporting processes for more accurate forecasting and informed decisionmaking.
- Oversaw mergers and acquisitions activities contributing significantly to overall company growth.
- Improved employee retention rates by fostering a positive work environment and offering professional development opportunities.
Senior Supervisor
Far East Flora
02.2024 - Current
- Implemented cost-saving initiatives, reducing operational expenses without compromising quality or productivity.
- Mentored junior team members for accelerated professional growth and skill development.
- Managed financial resources prudently, ensuring optimal budget utilization while achieving desired outcomes.
- Increased customer satisfaction levels with regular training sessions on communication skills and product knowledge.
Education
Diploma Hotel Management - Hotel & Facilities
Singapore Polytechnic
07.2014
Nitec - School Of Engineering
Institute of Technical Education
01.2009
Skills
Senior Supervisor skilled in [Area of expertise] and managing complex projects with general oversight Effectively communicates within and outside function to gain cooperation on operational processes, practices and procedures Documented leadership success in making moderate to substantial improvements to enhance staff training and productivity and achieve goals
Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements
Identified underperforming areas and implemented effective process improvements
Assessed problems and conflicts and resolved independently
Timeline
Senior Supervisor
Far East Flora
02.2024 - Current
Restaurant Manager
Jewish Welfare Board
01.2023 - 01.2024
Restaurants Manager
Hanbaobao
08.2021 - 12.2022
Front Office Manager
Resort World Sentosa
02.2020 - 08.2021
Executive
Sport Singapore
06.2015 - 12.2019
Diploma Hotel Management - Hotel & Facilities
Singapore Polytechnic
Nitec - School Of Engineering
Institute of Technical Education