Joel Pereira
Summary
Versatile and results-driven professional with experience at Dnata Cargo, skilled in ground handling operations and demonstrating exceptional multitasking abilities. Enhanced customer satisfaction and reduced handling errors through meticulous attention to detail and critical thinking. Trained new team members, significantly improving team efficiency and operational standards.
Experienced Cargo Agent managing efficient, secure and compliant movement of goods. Expert in maintaining accurate cargo records and resolving customer issues quickly.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cargo Agent
Dnata Cargo
02.2022 - 02.2025
- Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Expedited urgent shipments by prioritizing tasks and collaborating closely with carriers and freight forwarders.
- Enhanced customer satisfaction by providing timely updates on shipment statuses and addressing concerns promptly.
- Coordinated with warehouse personnel for effective inventory management, ensuring proper storage of goods.
- Maintained a high level of accuracy in data entry, ensuring all relevant information was captured in the system.
- Reduced errors in cargo handling through diligent inspection and verification of shipment details.
- Examined cargo and freight shipments to check goods' condition.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
- Trained new team members on company procedures, systems, and best practices to ensure seamless integration into the role.
Administration Clerk
Army
08.2019 - 08.2021
- Handled incoming phone calls and answered questions from callers.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Performed regular audits of office supplies inventory, proactively addressing potential shortages or inefficiencies in stock management.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Input data into spreadsheets and databases.
- Purchased and maintained office supplies.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
Warehouse Assistant
Teckwah Industrial Corporation
04.2018 - 08.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
- Increased accuracy in inventory management by introducing barcode scanning system.
Retail Sales Associate
Timberland
01.2016 - 05.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Education
DIPLOMA IN LOGISTICS & SUPPLY CHAIN MANAGEMENT
INSTITUTE OF TECHNICAL EDUCATION
SINGAPORE09-2024
HIGHER NITEC IN LOGISTICS & INTERNATIONAL TRADE
INSTITUTE OF TECHNICAL EDUCATION
SINGAPORE01-2019
NITEC IN RETAIL SERVICES
INSTITUDE OF TECHNICAL EDUCATION
SINGAPORE01-2017
Skills
- Ground handling operations
- Cargo loading
- Cargo unloading
- Dangerous goods handling
- Forklift operation
- Multitasking
Certification
- Forklift Certification
- CPR/AED Certification
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Intermediate (B1)
Malay
Beginner (A1)
Timeline
Cargo Agent
Dnata Cargo
02.2022 - 02.2025
Administration Clerk
Army
08.2019 - 08.2021
Warehouse Assistant
Teckwah Industrial Corporation
04.2018 - 08.2018
Retail Sales Associate
Timberland
01.2016 - 05.2016
DIPLOMA IN LOGISTICS & SUPPLY CHAIN MANAGEMENT
INSTITUTE OF TECHNICAL EDUCATION
HIGHER NITEC IN LOGISTICS & INTERNATIONAL TRADE
INSTITUTE OF TECHNICAL EDUCATION
NITEC IN RETAIL SERVICES
INSTITUDE OF TECHNICAL EDUCATION
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