Joel Mai
Summary
Restaurant Manager at Shake Shack, excelling in team management and inventory control. Enhanced guest satisfaction through effective staff training and operational improvements, achieving reduction in waste.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing good service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Shake Shack
07.2024 - Current
- Managed daily restaurant operations, ensuring exceptional guest experiences and efficient service delivery.
- Trained and supervised team members to enhance performance and maintain high service standards.
- Implemented inventory control measures, minimizing waste and optimizing supply chain efficiency.
- Developed staff schedules to align with peak dining hours, improving labor cost management.
- Monitored food safety and sanitation practices, ensuring compliance with health regulations.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty within the community.
Restaurant Supervisor
Aichi Foods
05.2022 - 07.2024
- Supervised daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on service standards and operational procedures.
- Managed inventory control, optimizing stock levels to reduce waste and enhance efficiency.
- Implemented process improvements that increased customer satisfaction and service speed.
Senior Cook
Commonwealth Concept
03.2021 - 03.2022
- Supervised kitchen staff, ensuring adherence to food safety and sanitation standards.
- Developed and implemented new menu items, enhancing dining experiences and customer satisfaction.
- Trained junior cooks on techniques, improving overall kitchen efficiency and skill levels.
- Managed inventory, reducing waste through effective stock rotation and purchasing strategies.
- Conducted quality control checks on dishes before service, maintaining high culinary standards.
Education
High School Diploma -
Shatec
01-2021
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Shift management
- Adaptable
- Money handling
Accomplishments
Helped maintaining restaurant standard to achieve Pass in Nsf audit.
Achieved annual sales target.
Certification
Diploma of Food and Beverage Services
Diploma of Foodservice
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Restaurant Manager
Shake Shack
07.2024 - Current
Restaurant Supervisor
Aichi Foods
05.2022 - 07.2024
Senior Cook
Commonwealth Concept
03.2021 - 03.2022
High School Diploma -
Shatec