UiPath
Joel Low
Business & Channels Technical Consultant
Summary
With over 19 years of extensive experience spanning various sectors in APAC, I've held pivotal roles in global Solution Architecture and Business Management. My multifaceted journey has equipped me with a profound understanding of the region, especially within ASEAN/China. Specializing in Change Management and high-tech solutions, I'm dedicated to driving transformative partnerships in AI, Digital Transformation, and more as an Alliance Manager.
Overview
19
19
years of professional experience
4
4
Languages
Work History
Category Business Management (Hyper-Automation & AI)
Ingram Micro
12.2022 - 02.2024
- Cultivated trusted advisor relationships with Partner accounts: Fostered strategic partnerships, resulting in a significant 50% increase in partner-generated revenue and market share expansion
- Partner Recruitment & Engagement strategies: Generated strong demand with partners in GTM activities and demand gen workshops.
- Managed new to business partners & re-engaged with existing partners to level up their partner tier criterial.
- Engineered Go-To-Market strategies for Hyper-Automation vendors across APAC: Devised strategic plans, accelerating market penetration, and driving substantial revenue growth
- Championed thought leadership and collaboration across teams: Initiated dynamic sessions, leading to successful deployment of multiple joint solutions and heightened organizational agility
- Acted as the primary liaison with vendors and in-country management: Established robust communication channels, ensuring seamless coordination and strategic alignment
- Streamlined engagement with product platforms: Optimized processes, resulting in elevated partner and customer satisfaction
- Crafted Program Structures and Playbooks: Developed comprehensive resources, driving increased operational efficiency and resource utilization
- Pioneered continuous solution architecture activities in hyper-automation & AI: Led initiatives, amplifying product relevance and competitiveness
- Offered expert guidance to countries on engagements and product queries: Provided strategic support, optimizing market positioning and customer satisfaction
- Spearheaded awareness and enablement activities: Designed and delivered compelling training sessions/webinars, driving a remarkable 30% increase in internal sales team productivity.
Global Solution Architect, Hyper-Automation & AI
Ingram Micro
03.2021 - 12.2022
- Guided and led about a team of 15- 20 regional country presales on business strategies, overseeing activities such as POCs, Workshops, Presentations, RFPs, and partner/customer engagements
- Expanded the Hyper-Automation ecosystem with engaging more distribution vendors and alliance partners
- Created integrations and use cases for the countries and partners as part of the playbooks.
- Created numerous partner-focused & driven activities together with vendors and country teams.
- Served as Technology Subject Matter Expert (SME) for Hyper-Automation, accelerating team capabilities and enhancing project delivery and client satisfaction
- Led architecture and design engagements with Partners, ensuring tailored and effective implementations aligned with Hyper-Automation solutions
- Provided technical expertise for service implementations, ensuring high-quality deliverables across various opportunities
- Established service standards for RPA, ensuring smooth transition and consistent service excellence
- Collaborated with partners and end-users for Technical Presales, driving successful sales conversions
- Demonstrated expertise in IaaS & SaaS configurations for POCs & Demos, showcasing Hyper-Automation capabilities effectively.
RPA evangelist, Technical Solution architect, RPA and AI Smart Technology OCR (IQBOTs)
Automation Anywhere
09.2018 - 03.2021
- Conducted specialized Proof of Concepts (POCs) for automation processes, integrating dashboards and Cognitive Solutions with IQBot
- Facilitated Process discovery and identification workshops with customers and prospects
- Supported Enterprise partners and SME partners in their drive to expand RPA and automation into their existing customer base by working on workshops and events.
- Collaborated closely with the Sales team to drive and expand key focused accounts in the ASEAN region
- Spearheaded initiatives to promote RPA benefits through guided workshops, botathons, and engagement activities
- Provided invaluable ground-level feedback to tailor solutions to meet region and customer-specific requirements effectively
- Pivotal in establishing the Presales team at AA Singapore
- Leveraged REST/SOAP APIs to develop and implement automation processes and custom demos
- Successfully managed numerous projects with Fortune 500 customers, guiding them on their automation journey.
Technical Presales Consultant, Solution Architect, Project Management
Kofax Singapore
06.2013 - 09.2018
- Delivered extensive technical consultancy services to clients, with a primary focus on leveraging Kofax Products and solutions to address their needs
- Specialized in e-Signature and Customer Communication Management solutions within the Kofax platform, enhancing customer value propositions
- Utilized Kofax Kapow (Robotics Process Automation tool) to optimize customer experiences and operational efficiency
- Held the exclusive responsibility for eSignature Solutioning Presales in the APJ region at Kofax, supporting ANZ and up to 12 Account Managers (AMs)
- Provided ongoing aftersales support to clients, ensuring continuous satisfaction with Kofax solutions
- Conducted comprehensive Presales demos and Proof of Concepts (POCs) for both prospects and existing clients
- Engaged in various aspects of client engagement including RFPs, Tenders, Proposals, POCs, Solutions & Designs, and full deployment
- Collaborated closely with internal teams and external vendors to deliver tailored solutions to clients
- Offered consultancy services to clients on deployment and setup processes, ensuring seamless integration and operation
- Leveraged REST/SOAP APIs to develop eSignature solutions and customized demos as required
- Provided eSigning solutions and consultancy services to major BFSI customers such as DBS, UOB, OCBC, Citibank, SCB, Maybank, Prudential, AIA, Manulife, AXA, and FWD across the regions.
Project Lead / Assistant Project Manager
Maybank Singapore
02.2011 - 05.2013
- Successfully executed the entire Software Development Life Cycle (SDLC) for the WMS (Wealth Management Singapore) project, encompassing activities such as RFI, RFP, Vendor Selection, User Requirements gathering, Functional Specs creation, UAT Testing, Regression Testing, Production rollout, and post-live support
- Collaborated with both external and internal vendors throughout project deployment, testing, and implementation, ensuring alignment with the bank’s internal procedures, processes, and budgetary constraints
- Directed the technical infrastructure setup for development environments for the Regional Wealth project in Singapore and Malaysia
- Managed multiple technical interfaces with platforms such as AS400, MQUEUE, Oracle, and 3000/5000 message formats, alongside overseeing High Availability setups for UNIX and Windows platforms
- Produced comprehensive documentation covering Quality Assurance, Risk Management, Security Management, Vendor Management, Contract management, and Project Management, as mandated by the project SDLC scope
- Assisted the Project Manager in deployment, testing, implementation, and project documentation for an SMS gateway project
- Supervised and coordinated the application deployment of SIT & UAT environments for the Regional Wealth Management system in Singapore.
Application Technical Consultant /Technical Project Lead
NCS Pte Ltd
11.2007 - 02.2011
- Contributed as a vital member of the Town Councils Management Project maintenance team
- Demonstrated leadership as Module Leader for 8 modules, covering areas such as By-Law Enforcement, Facility Booking, PUB, Front-End Collections, Portal Kiosk Interface, Recurring Credit Card, and GIRO
- Played a key role in conducting Proof of Concept (POC) exercises for 2 tendering projects (JTC & National Council of Social Services), including presenting the POC outcomes
- Assisted in another project (NEA) by developing modules with SharePoint uploads and FTP interaction with MHA (Ministry of Home Affairs) and NEA
- Enhanced existing applications on handheld devices using Windows Mobile with .Net CF, facilitating information collection for Town Council Offices during home visitations
- Managed batch jobs for real-time and offline collections via AXS, SingPost, HDB, and Front End Counters
- Upgraded and improved the current Front End collection module to utilize VS 2008 and .Net 3.5, upgrading hardware interfaces from COM+ to USB and serial port programming
- Developed a Service Request for FER (Front End Receipting), enabling real-time collection for HDB or TC outstanding fees and vice versa using Web Services with SHA1withRSA encryption algorithm
- Implemented a Service Request for PUB to accommodate changes to the service provider's new billing calculations
- Developed and implemented various Service Requests for BES and FBS
- Contributed to the development and implementation of a new module in the project called LUCS (lift upgrading project)
- Prepared comprehensive documentation and user guides for LUCS and various Service Requests
- Managed scheduled batch jobs for PUB for data uploading and postings.
Project Leader
Bizpoint International Pte Ltd
08.2005 - 11.2007
- Simultaneously undertook leadership roles in two new projects - HAIS and NORDIC (Project Leader)
- Successfully implemented a PDA program for stocktaking and order processing for sales personnel
- Developed a system to synchronize PDAs with the main system for inventory and pricing updates using Web Services
- Designed and implemented a comprehensive system covering Sales, Purchase, Inventory, Accounting, and Costing, comprising a total of 68 modules
- Managed project schedules, overseeing development, and ensuring timely deployment for the NORDIC project
- Provided extensive SQL database administration and maintenance, offering remote support as needed
- Conducted user training sessions for system implementation
- Developed and maintained HomeFix The DIY Store ERP software and its database, deploying both POS (Point-Of-Sale) and ERP systems
- Deployed ERP software to NERA Telecommunications Ltd., providing onsite debugging and database support
- Conducted system studies and delivered client presentations on-site as required
- Generated project documentation and user manuals for various software deployments
- Provided onsite client support to Tong Seng Produce (Distributor for Song He Fragrant Rice) for their ERP software, assisting the project leader in software creation and deployment
- Offered comprehensive client support for software and hardware issues, including troubleshooting servers, debugging software problems, and resolving network errors.
Education
Bachelor of Science - Business Computing
RMIT
Melbourne 04.2001 -
Diploma - Digital Communications And Multimedia
Nanyang Polytechnic
Singapore 04.2001 -
Skills
Vendor Management
undefinedSoftware
Automation Anywhere
IBM
AWS
Azure
RedHat Ansible
Salesforce
Timeline
Category Business Management (Hyper-Automation & AI)
Ingram Micro
12.2022 - 02.2024
Global Solution Architect, Hyper-Automation & AI
Ingram Micro
03.2021 - 12.2022
RPA evangelist, Technical Solution architect, RPA and AI Smart Technology OCR (IQBOTs)
Automation Anywhere
09.2018 - 03.2021
Technical Presales Consultant, Solution Architect, Project Management
Kofax Singapore
06.2013 - 09.2018
Project Lead / Assistant Project Manager
Maybank Singapore
02.2011 - 05.2013
Application Technical Consultant /Technical Project Lead
NCS Pte Ltd
11.2007 - 02.2011
Project Leader
Bizpoint International Pte Ltd
08.2005 - 11.2007
Bachelor of Science - Business Computing
RMIT
04.2001 -
Diploma - Digital Communications And Multimedia
Nanyang Polytechnic
04.2001 -
Professional Certifications
- Certified ScrumMaster (CSM)
- Microsoft Azure Foundations
- Certified AWS Fundamentals
- Enterprise Architecture Foundations
- ML & AL Foundations
- Certified Automation Anywhere Developer
- UiARD Certified
Areas Of Expertise
Development: C# .Net, ASP.Net, PHP, VB .Net, javascript, Objective C, Java
Web Tech: J2EE, REST/SOAP API, JSON, Google Cloud Platform, MS Azure, AWS
RPA Platforms (Uipath, Automation Anywhere, IBM Automation)
NVIDIA Certified DGX Technical, Compute, Generative AI specialization
OS, DB & Containers: Unix, Windows Servers, Linux Centos, VMWare, Oracle VirtualBox, Tomcat, JBoss, IBM Websphere, Ms IIS, MS SQL 2012-2016, Oracle 8i, 10g, IBM DB2, MYSQL, Windows Clustering for HA, Firewall using F5 load balancer, HADR Setup for BCP
Methodologies: Agile development methodologies for Project management, Budget planning, Project timeline planning, SIT/UAT test cycles planning, Production rollout planning, Agile & Waterfall methodology
Personal Information
Nationality: Singaporean
References
- Francis Choo, Chief Country Executive, ASEAN & HK – Ingram Micro (Retired), +65 9745 4955
- Darlene Scanzio, Global Distribution Director - UiPath, +1 949 3949363
- Serene Keng, Director, Value Creation and Communications – EDBI, +65 9138 6071
References
Francis Choo
Last Role: Chief Country Executive, ASEAN & HK – Ingram Micro (Retired)
Contact: +65 9745 4955
Darlene Scanzio
Current Role: Global Distribution Director - UiPath
Contact: +1 949 3949363
References
Francis Choo
Last Role: Chief Country Executive, ASEAN & HK – Ingram Micro (Retired)
Contact: +65 9745 4955
Darlene Scanzio
Current Role: Global Distribution Director - UiPath
Contact: +1 949 3949363
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