Joel Lee

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and implemented strategies to maximize customer satisfaction.
• Increased profit by streamlining operations.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Implemented quality control systems to boost overall product consistency and reliability.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
• Implemented sustainability initiatives, reducing environmental impact.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Reduced operational risks while organizing data to forecast performance trends.

Achievements:

• (Singapore Factory/Office) Design, construct, and establish a production facility from ground up, ensuring efficient layout, optimal equipment selection, and seamless integration of processes for streamlined operations.
• (Texas Instruments Malaysia) Addressed and resolved issues for international clients, ensuring timely solutions and customer satisfaction.
• (Texas Instruments Malaysia & Hana Semiconductor Thailand) Successfully managed and completed equipment installation projects abroad, ensuring timely delivery and high-quality execution.
• (Shanghai Eaco Gas Co., Ltd.) Assisted in the design of a manufacturing facility and provided coaching and training to staff on product manufacturing processes, while offering guidance on streamlining operations for improved efficiency.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Oversee production scheduling, procurement, inventory management, and ensure technical expertise in all farm operations to optimize efficiency and productivity.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Collaborated with government agencies to support Singapore's 30% by 2030 sustainability goals.
• Streamlined irrigation and grow system designs, improving efficiency and resource management.
• Directed turnkey projects, including mid-size NUS farming labs and library showcases.
• Supervised team training, workplace safety, and productivity enhancement initiatives.
• Conducted QA checks and managed logistics for seamless operations.
• Acted as a key liaison during educational farm events and corporate visits.

Achievements:

• Self-taught and implemented advanced irrigation systems enabling scalable designs for commercial farms.
• Designed and operationalized (Packet Greens Pte Ltd) a 1000m² indoor commercial farm with a project value of $5M, alongside other smaller scale farms ($20K–$100K).
• Farm Project in Mauritius (Exotic Group) - Design and establish a 200m² indoor farming facility, including comprehensive staff training programs.

Management of Singapore Airlines Inflight Catering and Operations

• Oversee all inflight catering operations for Singapore Airlines (SQ), including CRM and coordination with SATS departments.
• Manage cabin crew voyage reports, investigate complaints, and submit findings to company and clients.
• Coordinate special meal requests from passengers and collaborate with head chefs to prepare meals, adjust menus, and conduct presentations.
• Ensure product and service quality checks for all SATS services.
• Supervise VIP flights, including those for senior government officials (Prime Minister, senior ministers, President).

Business Development and Strategic Planning

• Identify and develop aviation and non-aviation catering business opportunities.
• Collaborate with Singapore Airlines and Changi Airport Group for inaugural flight events at gate holds.
• Participate in strategic planning with senior management.
• Manage kitchen and ground staff for VIP and inaugural flights.
• Lead contingency planning and activation during flight emergencies in coordination with relevant agencies.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established time frames.

Achievement:

• Developed and implemented new protocol to ensure accurate dishing of inflight meals based on flight routes, potentially preventing company from incurring up to $500,000 annually in compensation costs to our client.

• Established strong customer relationships through excellent communication and attentive service.
• Supply fresh produce wholesale to 38 B2B and B2C clients.
• Prospect and negotiate with potential business clients to drive growth opportunities.
• Build strong business relationships with clients based on trust and commitment to service and quality standards.
• Collaborate with importers and farm suppliers from Malaysia to ensure a consistent supply of produce.
• Oversee financial management, including accounts and bookkeeping responsibilities.
• Plan and forecast inventory to prevent shortages during peak seasons or crises.
• Manage storage facilities, including cold rooms and two delivery vehicles, to ensure smooth operations.
• Supervise and ensure the welfare, safety, and performance of a team of four employees.
• Consulted with customers to assess needs and propose optimal solutions.
• Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
• Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.

Achievement:

• Launched and grew a business that achieved an annual revenue of approximately $300,000 at its peak.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Delivered exceptional customer service and excellent after-sales service, resulting in a high percentage of repeat business and client referrals.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
• Coordinate with banks, insurance companies, and car accessory suppliers for quotations, approvals, and necessary documentation.
• Draft sales contracts, manage installment financing plans, oversee payment collections, and ensure timely delivery of vehicles.

Achievement:

• Successfully closed 28 car deals in 8 months, with 4 deals generated through referrals from satisfied customers.

• Coordinate and plan logistics schedules, manage transport vehicles, and oversee timely delivery of packages.
• Handle procurement orders and manage inventory of raw materials and equipment to ensure supply chain efficiency.
• Ensure adherence to Standard Operating Procedures for warehousing safety and operational protocols.
• Plan and track shipments based on order and delivery logs, ensuring accurate and on-time deliveries.
• Utilize logistics ERP systems to optimize operational processes and improve efficiency.
• Manage and train new part-time packing staff to maintain high standards of productivity and quality.