JOE CHI KHER
Summary
I am an innovative and experienced Nutritionist & Customer Service expert with total 15 years of expertise in conducting nutrition assessments, evaluating lifestyle factors and build strong relationship with customers with sincerity and consistently deliver excellent assistance to serve each customer. Offer effective specific diet and lifestyle changes appropriate for each individual to maximize transformations and positive outcomes.
Overview
15
15
years of professional experience
Work History
Senior Nutritionist & Ecommerce Executive
LAC Global Pte Ltd
03.2016 - Current
- Handle customer enquiries from emails and provide real-time assistance via live chat on website
- Ensure a high level of customer satisfaction by addressing questions, resolving issues, and providing product information promptly
- Offer personalized nutritional advice and consultations to customers based on their health needs and goals and leverage deep product knowledge to suggest suitable health supplements to customers
- Educate customers on the benefits and proper use of products to enhance their overall well-being
- Proactively engage with online customers to drive sales and increase conversion rates and maintain customer-centric approach to build long-term relationships and repeat business
- Host livestream sessions frequently to share health tips, answer audience's questions accordingly and recommend suitable products to their health needs
- Work closely with the marketing team to align strategies and promotions and constantly provide them customers feedback pertaining to our website content and propose ideas for future improvement in enhancing overall customer’s shopping experience which can eventually lead to more traffic & positive sales outcome
- Mentor junior staff on daily tasks and ensure everything done in timely manner.
Nutritionist
BP Healthcare Group Sdn Bhd
10.2010 - 03.2016
- Provide nutritional consultation to customers, educate customers on the importance of proper nutrition and doing regular health checks as prevention better than cure
- Perform BCA test and do detailed dietary assessment to those who enrolled in weight management program; develop personalized meal plans and monitor their progress and ensure they achieve maximum results and satisfaction towards their weight management goal
- Conduct health talks to share knowledge on health issues and nutrition
- Participate in roadshows to create health awareness and to promote our company nutritional supplements
- Perform medical screening procedures to walk-in customers such as venepuncture, ECG, BMD, LFT, etc
- Boosted company sales in various areas and awarded “Most talented Nutritionist” in BP Healthcare group during Year 2012
- Learn how to fit hearing aid devices for customers and being promoted as "Hearing Aid Specialist" in Year 2013.
Nutritionist
Slimming Sanctuary Sdn Bhd
04.2009 - 06.2010
- Assess the dietary and lifestyle habits of slimming customers, and perform BCA test to understand their body composition, in order to better assist them in achieving their weight loss goals
- Monitor closely on customer's progression on each treatment visit, and identify the challenges they face that could possibly hinder the progression
- Develop personalized meal plans tailored to each customer based on their progress and motivate them to achieve maximum result
- Prepare all customers' weight loss progression report, statistic and summary report on monthly basis
- Assist store manager, consultant, and CSO in handling calls & enquiries, and re-confirm next day customers' appointment
- Proactively recommend suitable treatments or products to customers based on their desired weight loss goals and boost company sales
- Build strong base of loyal customers by consistently delivering high-quality service
Education
Bachelor's Degree in Food Science & Nutrition -
UCSI University
KL04.2009
SPM, UEC - Science
Chinese High School
Malaysia12.2005
Skills
- MS Word, Excel, PowerPoint
- Nutritional Assessment & Consultation
- Client Relations & Customer Service
- Real-time Livechat Support
- Health Supplement Recommendations
- Livestream Hosting
- Healthcare Screening Procedures (BCA, ECG, BMD, LFT, Venepuncture)
Additional Information
Attended the following courses to further polish my skills at workplace:
Jul 2017: Leadership & Deputy Workshop
Apr & May 2015: Chinese Medicine for Health and Longevity Course
Apr 2014: Replying to Difficult Customer’s Email Complaints Tactfully
Oct 2012: Customer Service Training
Jan & June 2012: Total Wellness Program Training
Languages
Good command of English, Chinese & Bahasa Malaysia
Timeline
Senior Nutritionist & Ecommerce Executive
LAC Global Pte Ltd
03.2016 - Current
Nutritionist
BP Healthcare Group Sdn Bhd
10.2010 - 03.2016
Nutritionist
Slimming Sanctuary Sdn Bhd
04.2009 - 06.2010
Bachelor's Degree in Food Science & Nutrition -
UCSI University
SPM, UEC - Science
Chinese High School
Education Achievement
1. UCSI University, Bachelor's Degree in Food Science & Nutrition
Outstanding Award: Dean's List Award, Year 2006
2. Chinese High School, UEC
Outstanding Award: Westpac Award (Australian Mathematics Competition), Year 2005
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