MS Office
Joe Wong
Summary
Dynamic sales leader with a proven track record at Rotork Controls, excelling in revenue growth and customer relations. Adept at developing strategic sales initiatives and fostering teamwork, resulting in consistent achievement of sales targets. Strong problem-solving abilities and excellent communication skills drive successful negotiations and enhance client satisfaction.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Sector Manager, Water & Power, South-East Asia
Rotork Controls
01.2023 - 04.2025
- Coordinated efforts across departments to drive cohesive action toward achieving sector goals.
- Developed comprehensive reports detailing sector performance metrics.
- Enhanced team performance by implementing strategic plans and monitoring progress.
- Led cross-functional teams to achieve sector objectives, fostering collaboration and innovation.
- Delivered presentations to senior executives outlining sector performance, challenges, and recommendations for improvement.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Conducted performance reviews to identify employee strengths and encourage professional development opportunities.
- Established strong relationships with key industry stakeholders, enhancing company reputation and influence.
- Increased market share with effective management of sales territories and customer relationships.
- Evaluated competitor actions and adjusted strategies accordingly to maintain competitive advantage in the market.
Sales Manager
Rotork Controls
01.2022 - 01.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
- Expanded market share by identifying and penetrating untapped markets.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
Area Sales Manager
Rotork Controls
01.2013 - 01.2022
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
- Built lasting relationships with clients through outstanding customer service interactions.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Prepared sales presentations for clients showing success and credibility of products.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Achieved consistent annual revenue growth by continuously monitoring performance metrics and adjusting strategies accordingly.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
Sales Engineer
Rotork Controls
01.2009 - 01.2013
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Identified and supported resale opportunities to achieve sales plans.
- Gathered valuable feedback from clients on product performance, sharing insights with engineering teams for continuous improvement efforts.
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Designed and delivered product training for clients.
- Achieved consistent year-over-year growth in territory sales by proactively identifying new opportunities and strategically expanding business relationships within existing accounts.
- Provided sales forecasts for product sales opportunities within assigned accounts.
- Analyzed market trends, competitor performance and product strengths.
- Provided input for overall bookings forecasts for assigned accounts.
- Strengthened relationships with existing clients, ensuring their technical and business needs were met with precision.
- Achieved sales targets consistently by adopting consultative selling approach that built trust with clients.
- Negotiated contracts effectively, securing favorable terms that maximized profit while meeting client expectations.
- Conducted competitive analysis to position products strategically, highlighting unique advantages.
- Tracked sales data for analysis and forecasting.
Inside Sales Engineer
Rotork Controls
09.2007 - 01.2009
- Played a vital role in fostering a positive work environment that promoted teamwork, collaboration, and continuous improvement.
- Managed a diverse portfolio of accounts while maintaining a high level of organization and attention to detail.
- Improved customer satisfaction by promptly addressing inquiries and providing detailed product information.
- Streamlined internal processes for more efficient quote generation, order processing, and follow-up communication.
- Supported outside sales representatives in achieving their targets by providing timely technical assistance as needed.
Education
Electronic Engineering
Temasek Polytechnic
Singapore, Null, Singapore 07.2002 - 07.2005
Skills
- Sales management
- Customer relations
- Teamwork and collaboration
- Problem-solving abilities
- Excellent communication
- Revenue growth
- Sales strategies
- Decision-making
- Adaptability and flexibility
- Goal setting
- Business growth initiatives
- Motivational leadership
Software
Microsoft Dynamics 365
SAP Concur
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Quote
"Believe in your infinite potential. Your only limitations are those you set upon yourself"
Roy T. Bennett
Interests
Sports
Travel
Outdoor Recreation
Accomplishments
- Achieved 110% of sales targets for 12 consecutive years.
- Identified and targeted new market segments, boosting overall market share by 10%.
- Developed and executed a pricing strategy, increasing profit margins by 10%.
- Maintained relationships with 50+ key accounts.
Timeline
Sector Manager, Water & Power, South-East Asia
Rotork Controls
01.2023 - 04.2025
Sales Manager
Rotork Controls
01.2022 - 01.2023
Area Sales Manager
Rotork Controls
01.2013 - 01.2022
Sales Engineer
Rotork Controls
01.2009 - 01.2013
Inside Sales Engineer
Rotork Controls
09.2007 - 01.2009
Electronic Engineering
Temasek Polytechnic
07.2002 - 07.2005
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