JOE LUO YING FA
CHIEF OF STAFF & Chief Operating Officer
Singapore,- None -
Summary
Self-directed and resourceful Chief of Staff with years of experience successfully organizing, managing and delivering cross-functional projects. Influences and guides at executive-level while structuring and executing complex analyses to support strategy in fast-paced and evolving environment. Excellent influencer and relationship builder with growth mindset and strong communications skills .
Overview
29
29
years of professional experience
Work History
CHIEF OF STAFF
ATTIX APAC PTE LTD
11.2023 - Current
- Serve as a strategic advisor and operations lead to the CEO, aligning business priorities with actionable outcomes
- Lead cross-functional initiatives, including business continuity, board reporting, and operational OKRs
- Streamline internal communications and workflows across departments to boost agility and performance
- Completed bi-weekly payroll for 60 employees.
CHIEF OPERATING OFFICER
ATTIX APAC PTE LTD
11.2022 - 11.2023
- Directed operational strategy and execution across HR, finance, procurement, and IT
- Introduced scalable processes and dashboards that improved operational efficiency and reporting
- Oversaw internal controls, vendor negotiations, and budgeting with a strong focus on performance metrics
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Managed procurement activities to secure resource acquisitions at best possible cost.
- Directed technological improvements, reducing waste and business bottlenecks.
SCRUM MASTER & PROJECT MANAGER
ACTIVANTS PTE LTD
02.2021 - 12.2022
- Led Agile transformation of operational teams to increase delivery efficiency and reduce turnaround time
- Streamlined project planning cycles and facilitated retrospectives that directly improved team velocity
- Supported business units with performance insights and backlog prioritization aligned to operational goals
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
- Wrote, updated and maintained project documentation.
HEAD OF PROJECT MANAGEMENT OFFICE, APAC
BLACK BOX CORPORATION
01.2019 - 02.2021
- Built and managed the regional PMO, delivering critical infrastructure and operational improvement projects
- Created SOPs, dashboards, and frameworks to monitor execution and optimize resource allocation
- Mitigated project risks with proactive planning and consistent monitoring of potential issues throughout the project lifecycle.
- Spearheaded change management efforts during organizational transformations to minimize disruption while achieving desired outcomes efficiently.
- Mentored junior project managers in best practices, fostering a culture of continuous learning within the team.
- Cultivated strong relationships with clients, partners, and other stakeholders by consistently exceeding expectations and delivering exceptional results.
- Boosted productivity through effective workload distribution among team members based on individual strengths and capabilities.
- Developed comprehensive project plans outlining scope, budget, timeline, and deliverables to ensure successful execution from initiation to closure.
- Proved successful working within tight deadlines and a fast-paced environment.
- Sourced, vetted and managed vendors needed to accomplish project goals.
GROUP SENIOR MANAGER, GROUP IT OPERATIONS
KUOK SINGAPORE LIMITED
12.2017 - 01.2019
- Strengthened IT operational governance across the group by refining SLAs, vendor contracts, and team KPIs
- Drove operational audits and policy creation to elevate service management standards
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Established team priorities, maintained schedules and monitored performance.
MANAGER, CRITICAL IT INFRASTRUCTURE & SERVICE MANAGEMENT
NTUC ENTERPRISE CO-OPERATIVE LIMITED
08.2015 - 11.2017
- Managed infrastructure upgrades and support functions across mission-critical environments
- Developed disaster recovery plans and operational playbooks for sustained service delivery
- Cross-trained existing employees to maximize team agility and performance.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
PROGRAM SENIOR MANAGER & ITSM SENIOR CONSULTANT
BT GROUP
02.2012 - 07.2015
- Ensured service delivery excellence by aligning ITSM processes with business operations
- Led change initiatives to standardize operations across global support centers
- Achieved operational excellence by streamlining processes and implementing best practices.
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
DATA CENTER & SERVICE DESK MANAGER
BT GROUP
02.2012 - 03.2013
- Operationalized 24/7 support capabilities, improving incident response times and client satisfaction
- Developed workforce planning tools to optimize shift coverage and staff utilization
SENIOR CONSULTANT
ST ENGINEERING CYBERSECURITY
02.2011 - 02.2012
- Delivered turnkey datacenter solutions, improving operational resilience and compliance
- Negotiated with suppliers and optimized project delivery frameworks
DATA CENTER & NOC TEAM LEAD
BT GROUP
03.2006 - 02.2011
- Implemented service delivery models and capacity management for data centers and networks
- Led operational readiness and IT continuity efforts for enterprise clients
SENIOR TEST ENGINEER, UNIX
PSA SINGAPORE
01.1996 - 02.2006
- Delivered technical operations support for critical port systems and infrastructure
- Developed standard operating procedures and trained support teams
Education
Project Management
IBM Instituition
01-2015
Skills
Workforce planning
Results orientation
Meeting facilitation
Diversity and inclusion
Influencing skills
Innovation management
Process improvement
Interpersonal skills
Facility maintenance
Policy management
Vendor relationship management
Teamwork and collaboration
Multitasking Abilities
Timeline
CHIEF OF STAFF
ATTIX APAC PTE LTD
11.2023 - Current
CHIEF OPERATING OFFICER
ATTIX APAC PTE LTD
11.2022 - 11.2023
SCRUM MASTER & PROJECT MANAGER
ACTIVANTS PTE LTD
02.2021 - 12.2022
HEAD OF PROJECT MANAGEMENT OFFICE, APAC
BLACK BOX CORPORATION
01.2019 - 02.2021
GROUP SENIOR MANAGER, GROUP IT OPERATIONS
KUOK SINGAPORE LIMITED
12.2017 - 01.2019
MANAGER, CRITICAL IT INFRASTRUCTURE & SERVICE MANAGEMENT
NTUC ENTERPRISE CO-OPERATIVE LIMITED
08.2015 - 11.2017
PROGRAM SENIOR MANAGER & ITSM SENIOR CONSULTANT
BT GROUP
02.2012 - 07.2015
DATA CENTER & SERVICE DESK MANAGER
BT GROUP
02.2012 - 03.2013
SENIOR CONSULTANT
ST ENGINEERING CYBERSECURITY
02.2011 - 02.2012
DATA CENTER & NOC TEAM LEAD
BT GROUP
03.2006 - 02.2011
SENIOR TEST ENGINEER, UNIX
PSA SINGAPORE
01.1996 - 02.2006
Project Management
IBM Instituition
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