Summary
Overview
Work History
Education
Skills
Language Spoken 1-5
Timeline
Generic

Jody Kwa Rui Xia

Singapore

Summary

I may not have the most impressive education portfolio and did not have the privilege of a complete education like most others. However, my academic accomplishments does not represent my willingness to learn, and instead, fuels my eagerness to work even harder for success. I appeal for the opportunity to prove my worth and am confident that I will not disappoint.

Overview

14
14
years of professional experience

Work History

Operation Specialist

Apple South Asia Pte Ltd
02.2020 - Current
  • Conduct regular audits of the in-store count process for accuracy and efficiency.
  • Use communication and training resources regularly to keep up to date with inventory process changes.
  • Identify, report, and monitor in-transit reports and escalate to the appropriate partners.
  • Identify product variances and patterns to inform investigations or possible backstage reorganizations.
  • Monitor volume and timing of deliveries to inform schedules and resources.
  • Analyze Runner time data and explore opportunities related to organization and teamwork.
  • Identify space constraints, reporting to cross-functional teams on volume usage of backstage space.
  • Complete inventory receiving, counting, returning, and running tasks, in compliance with Retail Inventory processes.
  • Equipped knowledge of current promotions, trends, merchandise features, and store inventory.
  • Communicate proactively with peers about the status of assigned inventory tasks.
  • Align work to Apple’s visual standards.
  • Manage appropriate paperwork and other duties as assigned by the leadership team.
  • Ensure that products flow smoothly through the store by maintaining product availability for customers in front of house.
  • Support the implementation and maintenance of Apple Preservation standards.

Customer Service Relationship Executive

StarHub Pte Ltd
07.2013 - 01.2020
  • Manage sales and operation support to Telesales Outsource Partners (Agape and Connect Centre in Singapore Changi Prison).
  • Point of contact for Telesales Outsource Partners for information and updates on Products and Promotions.
  • Perform job readiness check on Telesales Outsource Partners new hires – Certifying if Telesales Outsource Partners new hires are product savvy to make outbound call for our retention and acquisition campaign.
  • Ensuring Telesales Outsource Partners hit conversion/ contactable rate and both sales and Net Promoter Scores target are met.
  • Perform checks and clearance of email enquiries (including complaints across various platforms) from Telesales Outsource Partners within SLA.
  • Provide support (including system training) for any new StarHub system implementation at Telesales Outsource Partners premises.

Customer Service Team Leader

StarHub Pte Ltd
04.2011 - 07.2013
  • Executive dispute handling on behalf of Billing Managers, Executives, and Customer Service Head Of Department across various platforms.
  • Handling escalations from other departments efficiently.
  • Internal investigation for fraud cases.
  • Train and lead a team 6 sales agents (billing call handling, process templates, call etiquette etc.).
  • Roster schedule for both full time and part time staff.

Education

PSLE -

Kellock Convent Primary School
12.1998

Skills

  • Customer Service

  • Microsoft Office Word

  • Microsoft Office Excel

  • Keynote

  • Pages

  • Numbers

Language Spoken 1-5

English: 4
Chinese: 4

Timeline

Operation Specialist

Apple South Asia Pte Ltd
02.2020 - Current

Customer Service Relationship Executive

StarHub Pte Ltd
07.2013 - 01.2020

Customer Service Team Leader

StarHub Pte Ltd
04.2011 - 07.2013

PSLE -

Kellock Convent Primary School

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Jody Kwa Rui Xia