Jodan Chin Wei Liang
Summary
Customer-oriented General Manager with 3 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
4
4
years of professional experience
14
14
years of post-secondary education
Work History
(Freelance) New & Used Car Sales Consultant
New Era Automotive Trading LLP
Singapore, Singapore
06.2023 - 05.2024
- Assisted clients in selecting suitable warranty packages, ensuring complete understanding of coverage and benefits offered.
- Advised customers on financing options, collaborating closely with finance department to ensure smooth transactions.
- Streamlined inventory management, maintaining accurate records of available vehicles for efficient operations.
- Managed vehicle inventory efficiently by regularly updating online listings and creating eye-catching advertisements.
(Freelance) Bodyshop & Paintshop Sales Manager
VOS Automotive
Singapore, Singapore
03.2021 - 03.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
General Manager
Ninety9 Singapore Pte Ltd
09.2020 - 02.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Aftermarket Sales & Marketing Executive
DENSO International Asia Pte Ltd (Singapore)
Singapore, Singapore
05.2024 - 09.2024
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Planned and executed events and marketing programs to increase qualified leads.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Compiled product and customer data to generate informed profit projections.
Education
PSLE -
Kuo Chuan Presbyterian Primary School
Bishan, Singapore 01.2004 - 12.2009
GCE 'O' Levels -
Kuo Chuan Presbyterian Secondary School
Bishan, Singapore 01.2010 - 12.2013
Higher Nitec - Mechanical Engineering
Institute of Technical Educationo
Ang Mo Kio, Singapore 04.2014 - 04.2016
Diploma - Automotive Engineering
Institute of Technical Education (West)
Choa Chu Kang, Singapore 04.2016 - 04.2018
Skills
- Strong negotiation skills
- In-depth product knowledge
- Social Media Marketing
- Sales strategy development
- Multilingual Proficiency
- Upselling and Cross Selling
- Vehicle appraisal
- Adaptive selling
- Friendly and Helpful
- Strong Communication and Interpersonal Skills
- Team Leadership
- Goal-Driven
Timeline
Aftermarket Sales & Marketing Executive
DENSO International Asia Pte Ltd (Singapore)
05.2024 - 09.2024
(Freelance) New & Used Car Sales Consultant
New Era Automotive Trading LLP
06.2023 - 05.2024
(Freelance) Bodyshop & Paintshop Sales Manager
VOS Automotive
03.2021 - 03.2023
General Manager
Ninety9 Singapore Pte Ltd
09.2020 - 02.2024
Diploma - Automotive Engineering
Institute of Technical Education (West)
04.2016 - 04.2018
Higher Nitec - Mechanical Engineering
Institute of Technical Educationo
04.2014 - 04.2016
GCE 'O' Levels -
Kuo Chuan Presbyterian Secondary School
01.2010 - 12.2013
PSLE -
Kuo Chuan Presbyterian Primary School
01.2004 - 12.2009
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