Jocelyn Ong
Healthcare Administration
Singapore
Summary
Meticulous, proactive, and results-oriented professional with strong interpersonal and organizational skills. Adaptability to change and high motivation drive a collaborative spirit, fostering productive relationships with colleagues, partners, and stakeholders. Committed to creating meaningful changes that enhance team performance and organizational success. A proven track record of delivering results in dynamic environments underscores a dedication to excellence.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Assistant Manager
Woodlands Hospital
09.2024 - Current
- Coordinate and oversee medical student postings from NTU LKCMedicine and NUS YLL School of Medicine, working closely with various departmental posting leads and school administrative staff to organize and maintain accurate schedules.
- Manage end-to-end onboarding processes, including conducting student orientation, facilitating IT access, arranging hospital access cards, and ensuring smooth integration into the clinical environment.
- Track and calculate teaching hours for tutors, gather feedback from students, and conduct end-of-posting feedback sessions to support continuous improvement.
- Develop IT infographics and quick-reference materials to assist students in navigating hospital systems and administrative tools.
- Handle student-related queries and ad hoc issues, such as absences, providing timely follow-up and coordination with relevant departments.
- Assist in consolidating examiner lists for LKCMedicine and YLLSoM examinations, and support administrative tasks during patient recruitment periods.
- Provide on-site support during examination days, ensuring smooth logistics, patient attendance, and coordination between departments.
- Support doctors in conducting mock examinations by assisting with logistics, and facilitating student practice sessions.
- Oversee billing processes related to student postings, ensuring accurate invoicing, and timely payment tracking.
- Continuously refine and improve administrative workflows through hands-on experience and iterative problem-solving.
- Handle faculty appointment matters on a yearly basis, and as required, maintaining accurate records and ensuring alignment with institutional policies.
- Initiate and contribute to the brainstorming and creation of streamlined processes, Excel formulas, and templates aimed at reducing time spent on manual calculations, managing feedback, and administrative reporting.
- Coordinated monthly hospital seminars, overseeing the full event lifecycle from planning to execution.
- Managed pre-event activities, including briefings, Electronic Direct Mail (EDM) content preparation, and presentation slide coordination.
- Scheduled and conducted dry runs to ensure smooth event delivery.
- Arranged refreshments and handled on-site logistics to ensure events ran on time and efficiently.
- Performed post-event follow-ups, compiled attendee feedback, and shared insights with team leads for future improvements.
Executive
MOH Holdings Pte Ltd
03.2022 - 03.2024
- Managed the onboarding of over 100 medical officers annually.
- Streamlined the hospital postings of new medical officers.
- Liaised with financial institutions for bank account setups for over 100 foreign medical officers.
- Demonstrated expertise related to Employment Pass and S Pass applications for foreign medical officers.
- Developed and implemented comprehensive orientation programs for new medical officers.
- Displayed in-depth knowledge in optimizing the recruitment procedures for medical officers.
Senior Executive
Ng Teng Fong General Hospital
03.2020 - 11.2021
- Managed and maintained the Incident Reporting Information System (IRIS) as the System Administrator.
- Actively screened clinical and non-clinical incidents daily for thematic issues and potential Serious Reportable Events (SRE), with follow-ups to promptly close the incidents.
- Conducted training for nursing staff and relevant stakeholders on the functions and accessibility of the system.
- Provided effective secretariat support and presented identified cases for the Medication Safety Committee (MSC).
- Contributed to the information-gathering phase for the successful initiation of the New IRIS project.
Education
Bachelor's Degree - Biological Sciences
Nanyang Technological University (NTU)
07.2019
Diploma - Materials Sciences
Singapore Polytechnic
03.2015
Skills
Detail-oriented and diligent
Intermediate expertise in Microsoft Office applications
Problem-solving
Task delegation
Time management
Adaptability and flexibility
Team collaboration
Intermediate expertise in Incident Reporting Information System (IRIS)
Intermediate expertise in Canva
Project management abilities
Interests
Language (Korean), Sports (gym and trekking), Reading and Baking
Community Service
SBS Freshmen Orientation Program, Games Programmer and Co-Leader, Singapore, 2016-07, 2016-08, Organized and pro-active in planning and conducting games for over 200 freshmen., Demonstrated strong leadership and teamwork skills in engaging with the freshmen.
Software
Microsoft Office
IRIS
Canva
Timeline
Assistant Manager
Woodlands Hospital
09.2024 - Current
Executive
MOH Holdings Pte Ltd
03.2022 - 03.2024
Senior Executive
Ng Teng Fong General Hospital
03.2020 - 11.2021
Bachelor's Degree - Biological Sciences
Nanyang Technological University (NTU)
Diploma - Materials Sciences
Singapore Polytechnic