Jocelyn Hoi
Summary
Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Given my vast experience as a relationship manager, I am skilled at managing clients' relationships, problem-solving and providing suitable financial solutions to better meet clients' needs and requirements. In addition, credit evaluation is part of my job where periodic review is conducted on our clients. Over the years, I have provided banking services & advices to our SME clients and I possess the necessary qualities and credentials to contribute to the success of SME business.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Relationship Manager – Corporate Banking
DBS Bank
09.2008 - Current
- Manage a portfolio of Corporate banking (Mid-Cap) customers; create and develop plans to enhance corporate investments, asset and liability opportunities thereby generating incremental income for the bank.
- Build and maintained relationships with new and existing clients while providing high level of expertise.
- Engage in regular communications with customers to better understand their needs and entrench relationships.
- Propose new loan facilities to support clients' growth and conduct periodic credit review cum site visit.
- Provide value-added services in insurance, treasury, bond purchase and access to capital market for a holistic account management.
- Active portfolio monitoring, reporting for internal controls and policies.
- Engage in full KYC process.
- Participate in projects for work space & work improvement to ensure better efficiency.
- Collaborate with other business teams for cross-selling opportunities like wealth management (Treasures, Private Banking), M&A for seamless management of high-profile accounts, resulting in improved customer satisfaction.
- Exchange best practices in relationship management, contributing to overall team success and growth for the segment.
- Achievement: Received IBG recognition award in 2016 for a successful IPO deal, thereby demonstrating collaboration wins for DBS.
Enterprise Banking Account Manager
OCBC Bank
09.2006 - 08.2008
- Manage a portfolio of SME clients.
- Provide suitable financial advice, working capital solutions and loans to promote long term banking relationship between SME clients & bank.
- Develop growth plans via increased utilization in assets and new product launches for liabilities.
- Identify potential areas of revenue/ growth & engage in active cross-selling.
- Work closely with the product partners (like trade/ cash management/ account acquisition team) to facilitate wholesome banking services.
- Perform day-to-day trade transactions, product sales, marketing, and service activities.
- Conduct site visit to know SME clients & their businesses better.
- Undertake projects which aim at maximizing revenue, promoting cost savings and achieving efficiency.
Credit Control Executive - Finance Department
NTUC Income
05.2003 - 08.2006
- Manage the premium collection for Income's insurance product lines.
- Monitor and control of credit facilities to remain compliant with the policies.
- Maintain constant rapport & network with customers in achieving quality customer service.
- Engage in problem solving issues & conduct regular process improvement to achieve optimum efficiency.
- Awarded Silver award in the 11th Excellence Service Award.
Insurance Executive – Life & General Insurance
NTUC Income
09.2001 - 04.2003
- Awarded full certification in CLI/ ILP/ FNA/ CGI/ HI & became an Income Summit Club Member.
- Engage in sales and promotion of Life/ General & Health Insurance Products for consumers.
- Provide financial and investment advice to suit customers' needs.
- Source for new customers via designated marketing efforts to improve sales.
Deputy Manager – Cecil Street Branch
Keppel TatLee Bank
12.1999 - 07.2001
- Engage in full retail branch operations, extending services to high net worth individuals of the Bank.
- Develop new businesses & deepen existing clientele relationships, to achieve the target for both bank & individual.
- Provide professional advice in areas of wealth management, bank products, forex, money market and other investment opportunities.
- Month-end reporting.
Trainee Bank Officer – Treasury (Asian Currency Unit Department)
Tat Lee Bank
12.1997 - 12.1999
- Provide front line services to consumers, attending to their needs & enquiries.
- Engage in the administration & documentation of newly acquired personal accounts.
- Manage existing relationships and handle their daily transactions/ operations.
- Liaise with the legal department to maintain a credit worthy customer base.
Education
Bachelor of Science - Banking And Finance With Honours
University of London
Singapore, Null, Singapore08.1997
Diploma in Economics -
University of London
Singapore, Null, Singapore08.1995
GCE ‘A' Levels -
Jurong Institute
Singapore, Null, Singapore12.1993
GCE ‘O' Levels -
Queenstown Secondary Technical School
Singapore, Null, Singapore12.1990
Skills
- Strong Customer Relationship development & Communication
- Good Interpersonal skills (especially when dealing with Credit Approval & internal stakeholders)
- Problem-solving & Solution management
- Patience
- Willing to learn & share
- Team player
- Financial Advising with Certification in Life Insurance, Financial Needs Analysis, General Insurance & Health Insurance
Accomplishments
- DBS: Awarded the Red service award for a successful launch (2013)
- NTUC: Awarded Silver award in the 11th Excellence Service Award (2005)
- NTUC: Income Summit Club – Sales Award (2001 - 2002)
References
Available upon request
Certification
- Certification in Life Insurance
- Certification in Life Insurance (Investment-Linked Product)
- Certification in Financial Needs Analysis
- Certification in General Insurance
- Certification in Health Insurance
Timeline
Relationship Manager – Corporate Banking
DBS Bank
09.2008 - Current
Enterprise Banking Account Manager
OCBC Bank
09.2006 - 08.2008
Credit Control Executive - Finance Department
NTUC Income
05.2003 - 08.2006
Insurance Executive – Life & General Insurance
NTUC Income
09.2001 - 04.2003
Deputy Manager – Cecil Street Branch
Keppel TatLee Bank
12.1999 - 07.2001
Trainee Bank Officer – Treasury (Asian Currency Unit Department)
Tat Lee Bank
12.1997 - 12.1999
Bachelor of Science - Banking And Finance With Honours
University of London
Diploma in Economics -
University of London
GCE ‘A' Levels -
Jurong Institute
GCE ‘O' Levels -
Queenstown Secondary Technical School
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