Jocelyn Carpio
Summary
Experienced Service professional with strong leadership and relationship-building skills.
Exceptional leader talented at multitasking, patience and stay positve. Technically-savvy with outstanding relationship building, training and presentation skills.
In service Industry with 10 years experience. Areas of expertise include Go Extra Miles Service
Overview
15
15
years of professional experience
Work History
Restaurant Manager
Spa Esprit Group
05.2013 - Current
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Assistant Manager
Spa Esprit Group
12.2009 - 04.2013
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Worked with the management team to implement the proper division of responsibilities.
- Engaged with customers in a sincere and friendly manner.
- Greeted customers in a timely fashion while quickly determining their needs.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Built relationships with customers to increase likelihood of repeat business.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Service Staff
Dusit Thani Manila
11.2008 - 03.2009
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Contributed to increased sales by offering personalized product recommendations based on customer needs.
- Trained and assisted up to 100 service members regularly.
Education
High School Diploma -
Cielito Zamora Memorial School
2002
Bachelor of Science - Hotel and Restaurant Management
Our lady of Fatima University
2008
Skills
- Extremely organized
- Team leadership
- Staff development
- Self-motivated
- Customer Engagement
- Schedule Coordination
- Staff Management
- Food Service Background
- Staff Scheduling
- Customer-Oriented
- Adaptable
- Quality Assurance
- Time Management
Timeline
Restaurant Manager
Spa Esprit Group
05.2013 - Current
Assistant Manager
Spa Esprit Group
12.2009 - 04.2013
Service Staff
Dusit Thani Manila
11.2008 - 03.2009
High School Diploma -
Cielito Zamora Memorial School
Bachelor of Science - Hotel and Restaurant Management
Our lady of Fatima University
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