Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Demonstrates reliability and adaptability, along with a swift capacity to learn and implement new skills effectively. Committed to leveraging strengths to drive team success and contribute to overall organizational growth. A strong focus on collaboration and innovation ensures a positive impact in dynamic work environments.
Hi, I’m
Jocelin Poh
Singapore
Summary
Overview
11
years of professional experience
Work History
CPF Board
Manager
06.2024 - Current
Job overview
- Oversee a dedicated team responsible for handling citizen enquiries and appeals, whilst providing expert guidance and advice on complex cases to ensure high-quality service delivery.
- Develop, review, and enhance work processes and system capabilities to drive operational efficiency, increase automation, and streamline service delivery mechanisms.
- Collaborate with various government agencies and key stakeholders to implement new guidelines and policy frameworks, ensuring seamless alignment with the strategic objectives of government schemes.
- Monitor operational trends and conduct comprehensive data analysis to identify emerging issues, patterns, and opportunities for developing innovative solutions and service improvements.
- Manage and oversee system performance for new scheme onboarding, including gathering comprehensive user requirements, conducting User Acceptance Testing (UAT), and developing test scenarios to ensure complete issue resolution before deployment.
- Assist the migration of schemes to new systems through comprehensive testing phases, including test case reviews, modular UAT, end-to-end testing, and Operational Readiness Testing (ORT), ensuring all defects are resolved and system integration meets projected production timelines.
- Serve as the primary bridge between end-users and IT teams, translating business requirements into technical specifications and facilitating system enhancements to meet operational needs and user expectations.
Tan Tock Seng Hospital
Data Research Executive
08.2023 - 05.2024
Job overview
- Manage data transfer between singCLOUD platform and other data sources/repositories by liaising with other public healthcare institutions data leads, synapxe and MOH for timely and high-quality data delivery to ensure integrity, accuracy, completeness, duplication, currency and consistency.
- Perform data validation on the imported data for quality assurance.
- Support efforts for the design, modifications and overall support for data warehouse requirements, data definitions, data structure, data extraction and administrative approval efforts.
- Develop reports and analysis for research, audit and adhoc purposes, including and not limited to feasibility studies.
- Provide technical expertise in data storage structures, data mining, data cleansing, data profiling, quality assurance, archiving data workflow and codebook.
Tan Tock Seng Hospital
Clinical Research Coordinator
08.2019 - 08.2023
Job overview
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Followed informed consent processes and maintained records.
- Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Gathered, processed, and shipped lab specimens.
- Monitored unit budget to meet financial objectives for spend rate and funding.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Tan Tock Seng Hospital
Research Assistant
03.2017 - 08.2019
Job overview
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Followed informed consent processes and maintained records.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
Khmer Soviet Friendship Hospital
Intern Volunteer
08.2016 - 10.2016
Job overview
- Worked in both immunology and microbiology laboratory to test for HIV, Ag Hep B and antibiotic susceptibility.
- Assist surgeons in ICU operating room.
- Collected vital signs and updated records.
- Administered pharmacologic and non-pharmacologic treatments to address patient concerns.
National University Of Singapore
Final Year Project Linked Internship
02.2015 - 02.2016
Job overview
- Completed multiple tasks simultaneously to optimize project completion.
- Slicing nasal polyps sample with microtome.
- Analyze cells from 50 pairs of before and after treatment nasal polyps under microscope and collate results in excel sheets.
- Cell counting using Image J.
Education
Ngee Ann Polytechnic
Specialist Diploma from Data Analytics: InfoComm Technology
05.2023
University Overview
La Trobe University
Bachelor of Science from Biomedical Sciences
03.2019
University Overview
Ngee Ann Polytechnic
Diploma from Biomedical Sciences
05.2016
University Overview
Skills
- Quality Assurance
- Data Warehousing
- Dashboard Visualization
- Data Repositories
- Data Governance
- Data Aggregation Processes
- Interpersonal Communication
- Project Management
- Team leadership
- Decision-making
- Customer service
- Complex Problem-solving
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
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