Joanne Ina Li

• Prepared annual budgets with controls to prevent wastage
• Devised processes to boost long-term business success and increase profit levels.
• Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
• Purchased adequate quantities of food, beverages, equipment and supplies.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Led and directed team members on effective methods, operations and procedures.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Carefully interviewed, selected, trained and supervised staff.
• Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Strategically developed effective marketing plans to increase sales and profits while managing costs.
• Correctly calculated inventory and ordered appropriate supplies.
• Prepared for and executed new menu implementations.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
• Reconciled cash and credit card transactions to maintain accurate records.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Maintained safe working and guest environment to reduce risk of injury and accidents.
• Designed special drink and cocktail menu items for seasonal offerings.
• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
• Increased profits with enhanced inventory oversight and strategic pricing adjustments.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Maximized customer service by training staff, overseeing operations and resolving issues.
• Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
• Certified and maintained cleanliness and general upkeep of dining room, bar and other guest contact areas to meet sanitation protocols.
• Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Skillfully interacted with external vendors to obtain best quality in pricing and product.
• Maintained energy and enthusiasm in fast-paced environment.
• Exceeded goals through effective task prioritization and great work ethic.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

• Purchased adequate quantities of food, beverages, equipment and supplies.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Led and directed team members on effective methods, operations and procedures.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Carefully interviewed, selected, trained and supervised staff.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Strategically developed effective marketing plans to increase sales and profits while managing costs.
• Prepared for and executed new menu implementations.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Reconciled cash and credit card transactions to maintain accurate records.
• Maintained safe working and guest environment to reduce risk of injury and accidents.
• Motivated staff to perform at peak efficiency and quality.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
• Designed special drink and cocktail menu items for seasonal offerings.
• Took customer orders and capitalized on opportunities to sell special beverage and food options.
• Followed strict recipes and drink measurements to minimize product used.
• Checked ID cards and verified bar guests were of legal age.
• Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
• Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
• Improved customer service rankings by resolving issues quickly and accurately.
• Polished glassware, bussed tables and removed debris to keep customer areas clean.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.

• Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
• Conducted trials and tests of marketing channels such as paid acquisition, social media and fresh content creation.
• Captured new customers by optimizing business strategies and launching products to diversify offerings.
• Oversaw preparation of marketing copy, images, videos, emails and other collateral.
• Generated sponsorships with related and partnering entities to enhance marketing objectives.
• Cultivated positive guest relations by managing information and orchestrating speedy seating and ordering.
• Handled reservations from various platforms and customer enquiries
• Supervised server balance and monitored table turnover to accurately seat customers.
• Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
• Managed event contracts, estimates, event profiles and post-event summaries.
• Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
• Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Fostered relationships with vendors and suppliers to promote positive working relationships.
• Reported regularly to management on event budget, progress and technical problems.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Coached and developed team members to improve soft skills and recovery techniques.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Booked large groups for weddings, events, in-house and landlord functions, providing best services from the team.

Prrovided training for participants from Shell Eastern Petroleum, Shell Bukom, Shell MEG, Shell ECC, CBI Toyo, Foster Wheeler for the Shell Houdini Project.

Provided extensive training for clients in the FPSO and Marine sectors.

Training the Oil and Gas People, Training Needs Assessment, Training Development and Implementation, HSE, Supervisory Skills, Leadership Training, Winning Hearts & Minds, Awakening the Leader in You

• Reviewed standard operating procedures against optimal safety standards to verify company conformance and employee adherence with policies.
• Developed safe product handling procedures.
• Developed industry standards of product safety.
• Reviewed and reported on safety measures and workplace incidents, spearheading committees and initiatives driving vital change in workplace environments.
• Conducted root cause analysis and implemented due diligence actions to resolve customer issues.
• Created and deployed risk and injury avoidance techniques and emergency protocols in coordination with company leaders.
• Recommended procedures for detection, prevention and elimination of product hazards.
• Performed regular safety hazard assessments to reduce risks and promote positive behaviors.
• Continually expanded knowledge of safety wear product line.
• Liaised between customers and manufacturing to design new product.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
• Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
• Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

• Maintained energy and enthusiasm in fast-paced environment.
• Drove operational improvements which resulted in savings and improved profit margins.
• Prepared agendas and took notes at meetings to archive proceedings.
• Improved operations through schedule management of board meetings, travel itineraries and agenda plans for artistes.
• Managed daily payment processing and drafted related financial documents for artistes.
• Oversaw successful planning and execution of parties and events.
• Planned and organized private events and programs for in-house bands.
• Negotiated essential contract terms such as external performances and private events on behalf of band.
• Managed business and financial affairs for artistes and club such as arranging travel and lodging, selling tickets and directing marketing and advertising activities.
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