Joanne Tay
Summary
Resourceful Project Manager with at least 2 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations, using agile methodology. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Project Manager
Vikconnect Pte. Ltd.
02.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals, using SHIP-HATS as DevOps tool
- Planned, designed, and scheduled phases for projects.
- Drafting Approval Of Requirement (AOR) and tender specifications in preparation for project initiation.
- Met project deadlines without sacrificing build quality.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results, assisted in validation of the Requirement Specifications (RSD)
- Identified plans and resources required to meet project goals and objectives.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Identify potential project risks early, evaluate their impact on both the organization and the project, and recommend mitigation strategies to manage the risks and reduce project delays.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Oversees applications systems' operations, ensuring vendor compliance, hardware/software updates, budget management, and addressing cybersecurity audits and government security requirements.
- Streamlined project initiation processes, enabling quicker transition from planning to execution.
Project Manager, PMO
Achievegroup Pte Ltd
01.2021 - 01.2023
- Works in Project Management Office department and is responsible to:
- Assist in the National-wide Pharmacist project to harmonize all Government related Pharmacist systems
- Create project governance, processes and templates relating to the project
- Assist in tracking project plan, schedules and ensure compliance with governance
- Maintain project documentation
- Prepare progress update reports for IHiS, MOH and clusters
- Generate project performance KPIs and management analysis reports and dashboard
- Provide secretariat support including preparing agenda, writing minutes etc
- Assist in maintaining annual Workplan
- Work with Team members as well as vendors on regular updates to the project to make sure project adheres to the project timeline
CAPITALAND PTE LTD
01.2011 - 01.2021
- Supported BAU for the Group applications in the IT department
- Provide applications troubleshooting and on-site support to users and be involved in various stages of the SDLC (waterfall & AGILE technologies)
- In charged of assessment matrix reviews for all the IT Group applications
- Involved in deployment and testing of new patches for all the IT systems when necessary
- Involved in DR of the websites of the company
- Plan and coordinate end-user training for any system implementations or enhancements
- Coordinated with vendors for release and testing of the patch, maintaining and enhancement patches, coped with newly discovered faults or requirements
- Evaluate potential solutions and make recommendations to resolve business problems
- Provided relevant user guide and training on the use of the system to ensure the system is used effectively
- Work closely with internal and external teams for problem resolutions
- Communicate application problems and issues to key stakeholders, including vendors, end users, and project managers
- Identify and learn appropriate software applications used and supported by the organization
- Involved in ensuring the application systems stays alive during operation hours and in its optimum performance
- Attend to customer support requests on queries or problems on the application systems in the Digital Technologies Department
- Provided relevant user guide and training on the use of the system to ensure the system is used effectively
- Check, Debug, rectify and test system on program error to ensure resolutions and smooth daily operations of the application systems
- Achievements:
- Chairman of CapitaLand’s Dinner and Dance event for year 2017
- Assisted on leading one of the sector in Team Building for IT Department in 2017
FUTURE ELECTRONICS PTE LTD
01.2005 - 01.2010
- Worked as a User Service Administrator serving the whole Asia Pacific, reporting under the Full Services Center Department
- Was in charge of maintaining their in-house systems
- Troubleshooting of users’ enquiries over Asia Pac regions
- Resolves and analyzed problems independently
- Participated in SOP documentation and ISO certification in the company
SINGTEL MOBILE PTE LTD
01.2000 - 01.2004
- Performed operational tasks such as system maintenance, backup of data for mission-critical servers on heterogeneous platform servers including (HP UX, Sun Solaris and Linux)
- Work scope for system maintenance of servers, includes the HA (ensuring that they were up and running), monitoring of disk space, monitoring shell scripts and processes that are running on background, etc
- On rotating duties to stand-by servers and the need to return to office once server had problems
- Programmed modules to prepare for patches to be uploaded in servers
- Involved in the patch management process, tested, verified and deployed the security patches whenever necessary
- Involved in large-scale projects under mobile relating to roaming, liaising with overseas engineers on roaming matters, solving billing issues, analyzing data of subscribers’ usage on mobile
- Involved in J2ME project which requires the use of SQL for maintenance of the database, provide technical solutions and support, testing and maintenance for all existing WAP content providers as well as prepare and test both server/client program for the content providers
- Involved in performing of SQL statements at the backend to load data to the oracle databases to facilitate the WAP downloads
- Involved in the testing phase, to ensure that the interoperability of the applications with the different mobile phones is achieved and charging incorporated correctly before production
- Ensured accurate Billing for SingTel customers who uses mobile phones locally as well as in overseas
- Fully in charged to liaised with overseas operators on the Billing portion so that roaming partners who roam overseas will be able to make calls there and with accurate charging
CIVIL AVIATION AUTHORITY OF SINGAPORE (CAAS)
01.1998 - 01.2000
- Worked as an IT support, supporting PCs in Terminal 1 and 2
- Supported LAN connected PC, standalones one and also helping to liaise with vendor on purchasing of IT products, as well as helping to analyze and select vendors from tenders
- Also in charge to take care of the PC location / relocation and keeping track of the IP addresses in use, as well as providing solutions for users who have problems on any applications used
Education
Bachelor of Science - Business
MONASH UNIVERSITY
01.2002
Diploma - Information Technology
TEMASEK POLYTECHNIC
01.1998
GCE ‘O’ Level -
TAMPINES SECONDARY SCHOOL
01.1994
Skills
- Proficiently in spoken and written English and Mandarin
- Commitment to Continuous Learning
- Independent
- Committed & self-motivated
- Proactive
- Adaptable to Change
- Positive Attitude
- Cross-Functional Collaboration
- Strategic Relationship Building
- Stakeholder communications
- Project Management
Accomplishments
- Completed MORIS Project
- Completed REGAL project
Date Of Availability
2 months from date of acceptance
Years of Experience
Total Working Experience: 27 years
Certification
Certified ScrumMaster (CSM) - Scrum Alliance.
Cardio workouts, cycling, singing, food photography,
I believe in making time for workouts to cater for my work-life- balance belief in life. During covid time, besides cardio workout i also took up cycling as part of my hobby to lead a healthier lifestyle. Being healthy is one's responsibility without compromising work quality is what i have been practising for years. Besides that, im a foodie and always goes around to venture nice food and sharing my POV so that people can shortlist the places to go for breakfast, lunch and dinner. People who has the similar taste bud as me will enjoy reading my reviews. During these time, i will also take pictures of the food so as to keep memories of what i have tasted before and at which locations. After office hours, i will also go singing session with my friends as i believe music can help boost and improves cognitive function and happiness.
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Project Manager
Vikconnect Pte. Ltd.
02.2023 - Current
Project Manager, PMO
Achievegroup Pte Ltd
01.2021 - 01.2023
CAPITALAND PTE LTD
01.2011 - 01.2021
FUTURE ELECTRONICS PTE LTD
01.2005 - 01.2010
SINGTEL MOBILE PTE LTD
01.2000 - 01.2004
CIVIL AVIATION AUTHORITY OF SINGAPORE (CAAS)
01.1998 - 01.2000
GCE ‘O’ Level -
TAMPINES SECONDARY SCHOOL
Bachelor of Science - Business
MONASH UNIVERSITY
Diploma - Information Technology
TEMASEK POLYTECHNIC