Summary
Overview
Work History
Education
Skills
Timeline
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Joanne Sheh Zu En

Joanne Sheh Zu En

Summary

  • Energetic Administrative Coordinator skilled in providing quality administrative support, with 3.5 years experience in education industry.
  • Dedicated to leading highly effective administrative teams and managing office operations with efficiency and grace.
  • Dedicated to training and mentoring top-talent and cultivating an empowering and productive work culture.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Professional and polite with upbeat attitude and resourceful approach to challenges.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Enthusiastic financial services professional highly effective at working with clients of all levels and backgrounds.
  • Friendly and personable with adaptable approach. Exceptional knowledge in wealth management, estate planning and investment.

Overview

7
7
years of professional experience

Work History

Financial Advisor

AIA Singapore Pte Ltd
03.2022 - 01.2023
  • Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Developed comprehensive retirement planning strategies to help clients maximize retirement savings.

Senior Program Administrator

KLC International Institute
03.2018 - 02.2022
  • Provide administrative and program support for physical courses/workshop and e-learning courses/workshop.
  • Planning and coordination of a program/events/seminars.
  • Coordinating all administrative processes before and after the courses/workshop.
  • Maintaining budget and tracking expenditures/transactions
  • Resolved problems, improved operations and provided exceptional service.
  • Prepared a variety of different written communications, reports and documents to ensure
    smooth operations.
  • Developed and maintained courteous and effective working relationships.
  • Keep updated records and create reports or proposals
  • Involve in improvement of school policies, guidelines, standards and operations process
  • Providing guidance and training to juniors and monitor juniors work progression.
  • Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.

Management Trainee

HockHua Tonic Pte Ltd
04.2017 - 02.2018
  • Responded to customer concerns swiftly to maintain satisfaction.
  • Created internal control of day-to-day transactions and punctually opened and closed business.
  • Explained services and products to customers in friendly and engaging way.
  • Manage and train retail staffs to perform their best potential
  • Feedback to Area managers on business performance, employee status and progress, and other issues that management ought to be informed of.
  • Ensure all branch staffs are updated and in compliance with company policies and procedures.
  • Calculate and submit Employee Payrolls
  • Rotated merchandise and displays to feature new products and promotions.

Internship Hotel Management

Crown Garden Hotel
01.2016 - 04.2016
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Used coordination and planning skills to achieve results according to schedule.

Education

Bachelor of Arts - BACHELOR oF COMMUNICATION (PUBLIC RELATIONS

Universiti Tunku Abdul Rahman
Malaysia, Perak
03.2017

Skills

  • Training and Project Coordination
  • Report Generation
  • Event Coordination
  • Budget Administration
  • Program Scheduling
  • Administration Knowledge
  • Educational Program Planning
  • Customer Service Experience
  • Generating Schedules
  • Financial Administration
  • Scheduling Proficiency
  • Office Administration
  • Organizational Skills
  • Problem Solving
  • Budget Management
  • Time Management
  • Team Building
  • Managing programs
  • Outbound and inbound calls
  • Schedule Management
  • Internal Auditing
  • Coaching and mentoring
  • Presentation skills

Timeline

Financial Advisor

AIA Singapore Pte Ltd
03.2022 - 01.2023

Senior Program Administrator

KLC International Institute
03.2018 - 02.2022

Management Trainee

HockHua Tonic Pte Ltd
04.2017 - 02.2018

Internship Hotel Management

Crown Garden Hotel
01.2016 - 04.2016

Bachelor of Arts - BACHELOR oF COMMUNICATION (PUBLIC RELATIONS

Universiti Tunku Abdul Rahman

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Joanne Sheh Zu En