Joanne Go See Mei

• Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
• Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
• Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
• Streamlined sales processes for improved efficiency and customer satisfaction.
• Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
• Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
• Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
• Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
• Booked CEO's travel by coordinating and reserving transportation and lodging.
• Processing CEO travel expenses and reimbursements
• Handled confidential and sensitive information with discretion and tact.

• Responsible for handling the daily operations activities - import/export shipment under cold chain service, documentation, and customer services
• Liaise with warehouse, operations, customers, and project teams on all operational aspects of day-to-day orders/shipment processes, requirements for clinical trials drug
• Arrange transport for local delivery and collection, and ensure the delivery is on time /per schedule.
• Prepare relevant documents, pre-alert according to country requirements and client instructions, and update systems appropriately and correctly.
• Follow all relevant SOPs, clients’ protocols, and quality criteria following good manufacturing practices in all areas of responsibility.
• Ensure that all necessary shipping documentation is received before the release of shipment to sites as per request.
• Coordination and communication of all relevant activities, both internal and external to ensure all aspects of services are under study requirements
• Overall responsibility for ensuring that activities come together on time to meet the client and study requirements
• Participate in meetings and teleconferences with forwarders and client
• Ensure that all shipments requested are released according to contractual and country requirements
• Follow up on delivery, obtain proof of delivery from courier company and obtain acknowledgment of receipt from the shipment recipients and file according to the established procedures
• Participation in cross-functional business process improvement activities as required
• Responsible for the creation of pre-alert documentation for consignments, to ensure that all queries/requests from clients and forwarders are responded to correctly and promptly
• Handling agent, vendor, and customer feedback, complaint
• Update shipment status report to customers through manual spreadsheet/system
• Liaise with countries' agents, customs brokers, and forwarders on all shipment matters
• Maintain proper filing of shipping documents and other ad hoc duties related to shipment operational
• Actively participate in performance and implement improvement work procedures.

• As an Assistant Manager's critical backup
• Ensure the proper handling of customer’s shipping orders and accuracy and adherence to instructions.
• Brainstorm with the team to address the possible gap and focus on areas of improvement.
• Work as a team to ensure all orders are dispatched on the required shipment date.
• Without any delays and no missed shipments that affect committed timelines
• Notifying clients regarding upcoming shipments as per established standards
• Process all shipping orders as per shipment requests promptly, e.g., Entering order details in cGPM, creating invoices, preparing documents as per checklist, picking and packaging orders in cGPM
• Complete the distribution checklist according to project instructions
• Prepare relevant documents according to country requirements and client instructions
• Complete documentation and update computer systems appropriately and correctly
• Assist in Project Management – updating contact listings, updating checklist, generating and compiling reports as requested, archiving study files, and corresponding on import documentation
• Assist in other departments when necessary, labeling team, packaging team, outbound team
• Assist the Inbound team in doing the return credo box and check with the valid date of the box.
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

• Monitoring of shipment request date and arranging shipment via ROAD, AIR, LCL, or FCL mode of outbound shipment to facilitate
• Tracked orders and notified customers of status or potential delays.
• Coordinated shipments and tracked progress to facilitate timely delivery.
• Enhanced supply chain efficiency by optimizing shipping schedules and routes.
• Booking shipment with forwarder daily
• Preparations of shipping document to warehouse team after booking confirmation with forwarder
• Ensure document and shipment details are tallied and correct before passing them to the warehouse team.
• Achieved the order dropping and process accordingly from BPCS (Customer’s system)
• Tallies the EDMS (In-house System) inventory with customer inventory during discrepancy
• Ensure the correct Lot No as requested by the clientele
• Scanning shipping documents into the EDOC Capture Index system of KPI requirements weekly
• Update Confirm Shipped in EDMS system after shipped and return by operation team(e.g.: Key in the Date & Time after signed by the forwarder)
• Ability to liaise and discuss with clientele and forwarder regarding issues cases of shipment
• Updating the shipping details into Billing Excel files.
• Monitored the performance of logistics operations to identify areas for improvement.

• Prepare daily logistics documentation and reports to clientele
• Monitor, track, and trace import & export shipments and returned items
• Monitor the status of all the pending shipment in warehouse and notify to client
• Book shipment and coordinate with forwarder
• Sending of shipment detail message to client for shipment arrangement
• Handle trade order processing, shipping documentation, forwarding, and shipping and related operations
• Monitoring and creation D/O of 1Hrs service & Local shipment and prepare shipping document
• Investigate, resolve, and report on discrepancies and annotate computerized records as required
• Notifications of Import shipment there’s discrepancy of items and raise GTI immediately to clientele Global discrepancy website (GPSN)
• Verify inbound shipment invoices and take action to communicate errors
• Coordinate and document import shipments generating appropriate documentation as required
• Coordinate the receipt of imported goods and materials and prepare required documentation, ensuring compliance with applicable regulations
• Ensure all shipments are under compliance & documents prepared accordingly
• Create and maintain reports and files for all operations records
• Coordinate with operations personnel to ensure readiness of cargo for deliveries
• Responsible for updating and maintaining of database and take responsible to do stock adjustment, stock transfer & up stock of EXceed (WMS), after get confirmation for approved by clientele
• Preparations of daily inventory & cycle count results from EXceed (WMS) to client after warehouse completed
• Filling all the documentation of Monthly duties
• (e.g.: Inbound Tally Sheet, Vendor Discrepancy, Local & Export shipment with Gate Pass signed by Forwarder)
• Provide administrative and coordination support to other department and other ad-hoc duties as assigned.

CyberActive Technology Computer

• Maintained a clean, organized store environment for an inviting shopping experience for customers.
• Greeted customers and helped with product questions, selections, and purchases.
• Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
• Built strong relationships with customers, resulting in repeat business and referrals.
• Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
• Improved store appearance with effective merchandising and creative displays.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
• Increased sales by providing exceptional customer service and product knowledge.
• Contributed to a positive work atmosphere by consistently demonstrating a professional attitude toward colleagues and customers alike.
• Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
• Boosted add-on sales through suggestive selling techniques and product recommendations.
• Collaborated with team members to achieve monthly sales targets and objectives.
• Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.

CyberActive Photo Lab

• Provided excellent customer service by addressing concerns and answering questions promptly and professionally.
• Ensured high-quality prints by regularly calibrating and maintaining photo lab equipment.
• Improved customer satisfaction by efficiently handling and processing photo orders.
• Developed strong relationships with clients through attentive service and expert knowledge, leading to repeat business opportunities.
• Assisted customers in selecting appropriate products for their photography needs, resulting in increased sales.
• Performed daily maintenance and cleaning of photographic processing equipment, promoting continued functionality.
• Assessed customer needs and examined order contents to identify processing requirements and timelines.
• Maintained chemical levels and solution integrity for automatic processors and hand development systems.
• Changed water and air filters on photo equipment to keep equipment in optimum condition.
• Converted motionless photographs and motion picture film to CDs and DVDs.
• Handled sensitive materials with care, respecting customer privacy while processing personal photos or documents.