Joanna Ong
Summary
Extensive operations experience across different sectors and regions in the Retail /Service industry. Planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
32
32
years of professional experience
Work History
Operations Manager
Simply Bread Pte Ltd
05.2019 - 12.2022
- Oversees the daily operations of outlets, bakery/ kitchen production planning, delivery platforms and wholesales business
- Oversees all staff-related matters including hiring, training, performance management and disciplinary matters
- Implement plans to deal with contingency and other operational challenges to ensure business continuity
- Responsible for financial performance, sales target setting and implementing appropriate cost control measures
- Review and improve efficiencies to increase productivity, reduce wastages and manage operating costs
- Ensure strict compliance with food & safety and workplace safety regulations and standards.
Education Director, Asia Pacific & Middle East
Kevin Murphy Asia Pte Ltd
04.2016 - 04.2018
- Strategic Planning and development of the Education offer and events with distributors in the region to strengthen the market position and distributor growth
- Supervises the implementation of globally developed Education programs for Session.Salon, Cut, Color and Style to increase turnover via increased product sales
- Collaborating with the Marketing team to provide perspective and support for new product development, launches and marketing plans for the region
- Develop and facilitate annual train the trainer session for freelance educators
- Freelancer Management- monitor implementation of freelance educators training program and auditing freelance educators performance throughout with each distributor
- Event Management- Creation of small to large events with distributors including content, event agenda, budget management and travel agenda of talents.
Senior Manager, Visual Merchandising SEAPAC
adidas Singapore Pte Ltd
11.2014 - 07.2015
- Drive sell-through by effectively implementing retail space projects in key doors according to Global best practice and in a consistent, cost-effective and premium way
- Develop space and account specific visual merchandising guidelines and provide direction to all Visual Merchandisers in Market sub-units in order to drive consistency in execution across the entire Market
- Drive, measure and report on retail space productivity and make recommendations to management for continuous improvement in managed spaces
- Facilitate a smooth interaction between Sales teams, Global Store Development (CTC) and all involved trade and retail marketing stakeholders to deliver with speed and excellence.
Manager, Visual Merchandising, SEA
adidas Singapore Pte Ltd
01.2014 - 10.2014
- Drive sell-through by effectively implementing retail space projects in key doors according to Global best practice and in a consistent, cost-effective and premium way
- Develop space and account specific visual merchandising guidelines and provide direction to all Visual Merchandisers in Market sub-units in order to drive consistency in execution across the entire Market
- Drive, measure and report on retail space productivity and make recommendations to management for continuous improvement in managed spaces
- Facilitate a smooth interaction between Sales teams, Global Store Development (CTC) and all involved trade and retail marketing stakeholders to deliver with speed and excellence.
Assistant Manager, Franchise, Visual Merchandising, SEA
adidas Singapore Pte Ltd
02.2012 - 12.2013
- Drive sell-through by effectively implementing retail space projects in key doors according to Global best practice and in a consistent, cost-effective and premium way
- Develop space and account specific visual merchandising guidelines and provide direction to all Visual Merchandisers in Market sub-units in order to drive consistency in execution across the entire Market
- Drive, measure and report on retail space productivity and make recommendations to management for continuous improvement in managed spaces
- Facilitate a smooth interaction between Sales teams, Global Store Development (CTC) and all involved trade and retail marketing stakeholders to deliver with speed and excellence.
Merchandiser
LVMH Fragrances and Cosmetics (S) Pte Ltd
11.2009 - 02.2012
- Execute Launch VM solutions from regional to 12 counters and ensuring Launch materials deliver against the brief and meets brand guidelines
- Responsible for Marketing/Atrium Events layouts and set-up
- Manage relationships with all external suppliers of VM materials so that budget requirements and quality standards are met, and brand consistency maintained.
Regional Manager, Visual Merchandising
The Body Shop International (AP) Pte Ltd
03.2006 - 05.2009
- Developed inspiring Event VM solutions by adapting global direction to meet market requirements, ensuring that promotional solutions maximized commercial opportunity
- Planned VM execution across perimeter walls, working with local and regional Product Category teams to focus on commercial priorities and determine presentation quantities on shelf
- Coached in-country VM teams to embed Brand VM principles/guidelines and upgrade skill sets
- Coordinated with key contractors and landlords in managing shop refit and new shop opening projects to ensure that projects were completed on time and with the lowest possible costs.
Visual Merchandising Manager
The Body Shop International (AP) Pte Ltd
07.2000 - 02.2006
- Developed inspiring Event VM solutions by adapting global direction to meet market requirements, ensuring that promotional solutions maximized commercial opportunity
- Planned VM execution across perimeter walls, working with local and regional Product Category teams to focus on commercial priorities and determine presentation quantities on shelf
- Coached in-country VM teams to embed Brand VM principles/guidelines and upgrade skill sets
- Coordinated with key contractors and landlords in managing shop refit and new shop opening projects to ensure that projects were completed on time and with the lowest possible costs.
Retail Area Manager /Store Manager /Retail Supervisor
The Body Shop Singapore Pte Ltd
10.1990 - 02.2006
- Responsible for customer service, sales and profit, stock management, people management and cost management
- Directed and controlled the stores through Store Managers to ensure the provision of outstanding customer service and adherence to company procedure and policy.
Education
Understanding & Working Effectively With All Personality Types -
SIM Professional Development
01.2009
Situational Leadership Training -
Centre for Leadership Studies
01.2008
Fundamentals Of Successful Visual Merchandising Workshop -
Singapore Retailers Association (SRA)
01.2000
Diploma in Retail Management -
Singapore Retailers Association (SRA)
01.1999
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Multitasking
Timeline
Operations Manager
Simply Bread Pte Ltd
05.2019 - 12.2022
Education Director, Asia Pacific & Middle East
Kevin Murphy Asia Pte Ltd
04.2016 - 04.2018
Senior Manager, Visual Merchandising SEAPAC
adidas Singapore Pte Ltd
11.2014 - 07.2015
Manager, Visual Merchandising, SEA
adidas Singapore Pte Ltd
01.2014 - 10.2014
Assistant Manager, Franchise, Visual Merchandising, SEA
adidas Singapore Pte Ltd
02.2012 - 12.2013
Merchandiser
LVMH Fragrances and Cosmetics (S) Pte Ltd
11.2009 - 02.2012
Regional Manager, Visual Merchandising
The Body Shop International (AP) Pte Ltd
03.2006 - 05.2009
Visual Merchandising Manager
The Body Shop International (AP) Pte Ltd
07.2000 - 02.2006
Retail Area Manager /Store Manager /Retail Supervisor
The Body Shop Singapore Pte Ltd
10.1990 - 02.2006
Understanding & Working Effectively With All Personality Types -
SIM Professional Development
Situational Leadership Training -
Centre for Leadership Studies
Fundamentals Of Successful Visual Merchandising Workshop -
Singapore Retailers Association (SRA)
Diploma in Retail Management -
Singapore Retailers Association (SRA)
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