Joanna Ng
Summary
Dynamic professional with a proven track record at SATS Airport Services, excelling in fast-paced environments. Recognized for enhancing team productivity through effective collaboration and critical thinking. Adept at managing multiple projects with attention to detail, while delivering exceptional customer service and maintaining a positive attitude under pressure. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Load Control Lead
SATS Airport Services Pte Ltd
06.1994 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Sales Co-ordinator
Diners Club S P/L
10.1992 - 02.1994
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Education
No Degree - GCE 'A' Level
Seletar Institude
12-1991
No Degree - GCE 'O'Level
St Joseph Convent
12-1988
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Computer skills
- Calm under pressure
- Verbal communication
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Upper intermediate (B2)
Certification
- SQ(Pax) Weight and Balance Proficiency (Manual) since 1994
- SQ(Freighter) Weight and Balance (Manual) since 2020
- SQ(TTT) Boeing Fleets and Airbus Fleets since 2020
- SQ Amadeus Flight Management since 2012
- BR(TTT) B777F/A330/A321/ B777 since 2017
- PR Weight and Balance A321/A320/A330/A340/B777 since 2007
- Dangerous Goods Handling - Loadcontrol (Category 10) since 1994
Timeline
Load Control Lead
SATS Airport Services Pte Ltd
06.1994 - Current
Sales Co-ordinator
Diners Club S P/L
10.1992 - 02.1994
No Degree - GCE 'A' Level
Seletar Institude
No Degree - GCE 'O'Level
St Joseph Convent
Similar Profiles
Jagadesh Rajesh MurugasonJagadesh Rajesh Murugason
Cargo Coordinatorsats at Sats Airport Services Pte. Ltd.Cargo Coordinatorsats at Sats Airport Services Pte. Ltd.
KAVITHA MUNIANDYKAVITHA MUNIANDY
Customer Service Specialist at SATS AIRPORT SERVICES PTE LTDCustomer Service Specialist at SATS AIRPORT SERVICES PTE LTD
Khalid Bashir KhanKhalid Bashir Khan
Vice President - Terminal Ops/ Customer Services at Air India SATS Airport Services Private Limited (AISATS)Vice President - Terminal Ops/ Customer Services at Air India SATS Airport Services Private Limited (AISATS)
Elton CheungElton Cheung
Flight Operation Supervisor & Centralize Load Control & Load Control at HALLMARK AVIATION SERVICEFlight Operation Supervisor & Centralize Load Control & Load Control at HALLMARK AVIATION SERVICE
Melissa FernandesMelissa Fernandes
Load Control Coordinator at DnataLoad Control Coordinator at Dnata