Joanna Mae M. Angeles
Singapore
Summary
An organize and creative with proven marketing skills and a desire to learn more. Experience working for a diverse group of organizations and clients. Gained expertise in handling social media marketing.
Overview
9
9
years of professional experience
Work History
LIVE STREAMER AND CAFE ASSISTANT
Two Bake Boys Pte Ltd
Singapore
03.2023 - Current
- Creating and delivering engaging live content on a regular schedule.
- Interacting with viewers in real-time and responding to comments during live broadcasts
- Building and maintaining an active social media presence to promote streams and engage with viewers
- Host engaging and interactive live streams on TikTok, showcasing products, conducting Q&A sessions, and providing entertainment to viewers.
- Ensuring a smooth streaming experience by troubleshooting and resolving technical issues
- Developing a consistent personal brand to attract and retain viewers
- Monitoring viewer behavior and feedback to improve the quality and relevance of content
- Staying up-to-date with trends and updates related to streaming platforms and technologies
- Adhering to platform-specific rules and regulations to maintain a positive streaming environment
- Safeguarding personal and viewer information to protect privacy and security
- Maintained high customer service standards at all times.
- Preparation of food and beverages/Preparation of specialized coffee and other beverages.
SERVICE STAFF – MANAGEMENT TRAINEE INTERNSHIP
Tower Club Singapore – International Associate Clubs
Singapore
07.2022 - 01.2023
- Completing all assigned tasks and assisting with day-to-day operations
- Observing and learning from experienced staff members
- Gaining knowledge of company policies, protocols and processes
- Taking detailed notes and liaising with Mangers, Supervisors and other senior staff
- Fulfilling any requirements and meeting goals set out at the start of the traineeship
- Following all company regulations, and health and safety codes
- Preparing documents and updating records
- Learning about conflict resolution and sitting in on disciplinary hearings
- Travelling to different offices and participating in daily operations as required
MARKETING ASSISTANT
Toughgaz Trading and Rental Services
Angeles City, Pampanga, Philippines
09.2019 - 11.2022
- Develop marketing strategies aligned with the brand strategy
- Act as the key liaison between product development and buyers
- Maintain customer relationships for future purchases
- Cultivate programs that ensure product sell in-store
- Manage to increase sales of product and service
- Building awareness about the product/brand
- Grow a company’s market share
MARKETING ASSISTANT
Addessa Corporation
Magalang, Pampanga, Philippines
02.2021 - 11.2021
- Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy
- Act as the key liaison between product development and buyers
- Communicate with clients and evaluate their needs
MANAGER
Bamboo Tavern Bar and Restaurant
Angeles City, Pampanga, Philippines
02.2017 - 03.2019
- Leading front-of-house and back-of-house teams
- Handling team conflicts
- Hiring and onboarding new employees
- Ensuring and measuring guest satisfaction
- Managed ordering food, supplies and beverages, as well as inventory control and auditing stockroom
- Managing finances
- Ensured local health and safety codes and restaurant safety to maintain security and assure policies are met
- Guaranteed food quality and 100% customer satisfaction by auditing menu items and food service performance
- Managing transactions with customers using cash registers
- Issues receipts, refunds, change or tickets
- Track transaction on balance sheet and report any discrepancies
FOOD ATTENDANT/CASHIER
Bamboo Tavern Bar and Restaurant
Angeles City, Pampanga, Philippines
10.2016 - 01.2017
- Greeting customers in a confident and professional way
- Taking and serving orders and cleaning away used crockery, cutlery and glasses
- Understanding all food and beverages items on the menu and be able to explain particular products to customers and offer personalized recommendations.
- Maintaining the premises clean and tidy
- Managing transactions with customers using cash registers
- Collecting payments whether in cash or credit
- Cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Bag, box or wrap packages
Education
Diploma - Business Sales and Management
Kingston International School Pte Ltd
01.2023
Bachelor of Secondary Education - Technology and Livelihood Education
Jose C. Feliciano College Foundation
Mabalacat, Pampanga01.2019
Secondary - undefined
Christian Vision Academy
Magalang, Pampanga01.2015
Skills
- Operate effectively Microsoft Office tools namely word, power point and excel
- Proficient in effectively communicating ideas and information to diverse audiences, both verbally and in writing
- Skilled at building and maintaining positive relationships with colleagues, clients, and stakeholders
- Proficient in managing time effectively to meet deadlines and prioritize tasks
- Focused and committed to achieving specific objectives and outcomes, with a clear plan and strategy
Disclaimer
I hereby certify that the above information is all true and function with all the best of my knowledge and skills.
Timeline
LIVE STREAMER AND CAFE ASSISTANT
Two Bake Boys Pte Ltd
03.2023 - Current
SERVICE STAFF – MANAGEMENT TRAINEE INTERNSHIP
Tower Club Singapore – International Associate Clubs
07.2022 - 01.2023
MARKETING ASSISTANT
Addessa Corporation
02.2021 - 11.2021
MARKETING ASSISTANT
Toughgaz Trading and Rental Services
09.2019 - 11.2022
MANAGER
Bamboo Tavern Bar and Restaurant
02.2017 - 03.2019
FOOD ATTENDANT/CASHIER
Bamboo Tavern Bar and Restaurant
10.2016 - 01.2017
Bachelor of Secondary Education - Technology and Livelihood Education
Jose C. Feliciano College Foundation
Secondary - undefined
Christian Vision Academy
Diploma - Business Sales and Management
Kingston International School Pte Ltd