Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
Generic
Joanna Mae M. Angeles

Joanna Mae M. Angeles

Singapore

Summary

An organize and creative with proven marketing skills and a desire to learn more. Experience working for a diverse group of organizations and clients. Gained expertise in handling social media marketing.

Overview

9
9
years of professional experience

Work History

LIVE STREAMER AND CAFE ASSISTANT

Two Bake Boys Pte Ltd
03.2023 - Current
  • Creating and delivering engaging live content on a regular schedule.
  • Interacting with viewers in real-time and responding to comments during live broadcasts
  • Building and maintaining an active social media presence to promote streams and engage with viewers
  • Host engaging and interactive live streams on TikTok, showcasing products, conducting Q&A sessions, and providing entertainment to viewers.
  • Ensuring a smooth streaming experience by troubleshooting and resolving technical issues
  • Developing a consistent personal brand to attract and retain viewers
  • Monitoring viewer behavior and feedback to improve the quality and relevance of content
  • Staying up-to-date with trends and updates related to streaming platforms and technologies
  • Adhering to platform-specific rules and regulations to maintain a positive streaming environment
  • Safeguarding personal and viewer information to protect privacy and security
  • Maintained high customer service standards at all times.
  • Preparation of food and beverages/Preparation of specialized coffee and other beverages.


SERVICE STAFF – MANAGEMENT TRAINEE INTERNSHIP

Tower Club Singapore – International Associate Clubs
07.2022 - 01.2023
  • Completing all assigned tasks and assisting with day-to-day operations
  • Observing and learning from experienced staff members
  • Gaining knowledge of company policies, protocols and processes
  • Taking detailed notes and liaising with Mangers, Supervisors and other senior staff
  • Fulfilling any requirements and meeting goals set out at the start of the traineeship
  • Following all company regulations, and health and safety codes
  • Preparing documents and updating records
  • Learning about conflict resolution and sitting in on disciplinary hearings
  • Travelling to different offices and participating in daily operations as required

MARKETING ASSISTANT

Toughgaz Trading and Rental Services
09.2019 - 11.2022
  • Develop marketing strategies aligned with the brand strategy
  • Act as the key liaison between product development and buyers
  • Maintain customer relationships for future purchases
  • Cultivate programs that ensure product sell in-store
  • Manage to increase sales of product and service
  • Building awareness about the product/brand
  • Grow a company’s market share

MARKETING ASSISTANT

Addessa Corporation
02.2021 - 11.2021
  • Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy
  • Act as the key liaison between product development and buyers
  • Communicate with clients and evaluate their needs

MANAGER

Bamboo Tavern Bar and Restaurant
02.2017 - 03.2019
  • Leading front-of-house and back-of-house teams
  • Handling team conflicts
  • Hiring and onboarding new employees
  • Ensuring and measuring guest satisfaction
  • Managed ordering food, supplies and beverages, as well as inventory control and auditing stockroom
  • Managing finances
  • Ensured local health and safety codes and restaurant safety to maintain security and assure policies are met
  • Guaranteed food quality and 100% customer satisfaction by auditing menu items and food service performance
  • Managing transactions with customers using cash registers
  • Issues receipts, refunds, change or tickets
  • Track transaction on balance sheet and report any discrepancies

FOOD ATTENDANT/CASHIER

Bamboo Tavern Bar and Restaurant
10.2016 - 01.2017
  • Greeting customers in a confident and professional way
  • Taking and serving orders and cleaning away used crockery, cutlery and glasses
  • Understanding all food and beverages items on the menu and be able to explain particular products to customers and offer personalized recommendations.
  • Maintaining the premises clean and tidy
  • Managing transactions with customers using cash registers
  • Collecting payments whether in cash or credit
  • Cross-sell products and introduce new ones
  • Resolve customer complaints, guide them and provide relevant information
  • Bag, box or wrap packages


Education

Diploma - Business Sales and Management

Kingston International School Pte Ltd
01.2023

Bachelor of Secondary Education - Technology and Livelihood Education

Jose C. Feliciano College Foundation
Mabalacat, Pampanga
01.2019

Secondary - undefined

Christian Vision Academy
Magalang, Pampanga
01.2015

Skills

  • Operate effectively Microsoft Office tools namely word, power point and excel
  • Proficient in effectively communicating ideas and information to diverse audiences, both verbally and in writing
  • Skilled at building and maintaining positive relationships with colleagues, clients, and stakeholders
  • Proficient in managing time effectively to meet deadlines and prioritize tasks
  • Focused and committed to achieving specific objectives and outcomes, with a clear plan and strategy

Disclaimer

I hereby certify that the above information is all true and function with all the best of my knowledge and skills.

Timeline

LIVE STREAMER AND CAFE ASSISTANT

Two Bake Boys Pte Ltd
03.2023 - Current

SERVICE STAFF – MANAGEMENT TRAINEE INTERNSHIP

Tower Club Singapore – International Associate Clubs
07.2022 - 01.2023

MARKETING ASSISTANT

Addessa Corporation
02.2021 - 11.2021

MARKETING ASSISTANT

Toughgaz Trading and Rental Services
09.2019 - 11.2022

MANAGER

Bamboo Tavern Bar and Restaurant
02.2017 - 03.2019

FOOD ATTENDANT/CASHIER

Bamboo Tavern Bar and Restaurant
10.2016 - 01.2017

Bachelor of Secondary Education - Technology and Livelihood Education

Jose C. Feliciano College Foundation

Secondary - undefined

Christian Vision Academy

Diploma - Business Sales and Management

Kingston International School Pte Ltd
Joanna Mae M. Angeles