Ms Office
Joanna Ekasari
Business Management - Admissions Specialist - CRM
Summary
Experienced professional prepared for role of Senior Officer. Expertise in strategic planning, project management, and team leadership. Known for driving results, fostering collaboration, and adapting to evolving needs. Strong analytical skills, effective communication, and decisive problem-solving abilities. Reliable and focused on achieving organizational goals.
Overview
18
18
years of professional experience
6
6
Certificates
2
2
Languages
Work History
Admissions Senior Officer/ BSE Specialist
BINUS SCHOOL Education
2021.04 - 2025.08
- Manage admissions processes and student inquiries
- Develop and implement student recruitment strategies
- Coordinate with academic departments for program offerings
- Provide guidance to prospective students on course selection
- Collaborate with marketing team for promotional activities
Lecturer
BINUS University
2017.01 - 2023.07
- Deliver lectures and seminars on business management topics
- Mentor students on academic and career development
- Conduct research in the field of industrial engineering
- Participate in curriculum development and assessment
- Engage in industry partnerships for student internships
Operational Head
Oh My Taco
2018.01 - 2023.03
- Oversee daily operations of multiple restaurant locations
- Manage inventory, staffing, and customer service
- Develop and implement operational policies and procedures
- Ensure compliance with health and safety regulations
- Drive revenue growth through strategic initiatives
Marketing Officer
BINUS SCHOOL Serpong
2008.03 - 2021.03
- Develop marketing campaigns to promote school programs
- Coordinate events and activities to attract prospective students
- Analyze market trends and competitor activities
- Maintain social media presence and engage with followers
- Monitor and report on marketing campaign performance
Outlet Supervisor
Smart Naco Indonesia
2007.03 - 2008.02
- Supervise daily operations of a fast-food outlet
- Train and mentor staff on customer service and food preparation
- Ensure compliance with company standards and policies
- Manage inventory and stock levels
- Handle customer inquiries and resolve issues
Education
MBA - Business Management
BINUS BUSINESS SCHOOL
Indonesia 2001.04 -
Bachelor of Science - Industrial Engineering
Maranatha University
Indonesia 2001.04 -
Skills
Data Analytic
Strategic planning
Cross-functional collaboration
Effective team collaboration
Data-driven decision making
Customer relationship management
Certification
Digital Marketing Sep 2025 - Present
Software
CRM (Salesforce, Marketing Cloud)
Adobe Photoshop & Illustrator
Canva
Looker Studio
Mailchimp
Workday
Timeline
Admissions Senior Officer/ BSE Specialist
BINUS SCHOOL Education
2021.04 - 2025.08
Operational Head
Oh My Taco
2018.01 - 2023.03
Lecturer
BINUS University
2017.01 - 2023.07
Marketing Officer
BINUS SCHOOL Serpong
2008.03 - 2021.03
Outlet Supervisor
Smart Naco Indonesia
2007.03 - 2008.02
MBA - Business Management
BINUS BUSINESS SCHOOL
2001.04 -
Bachelor of Science - Industrial Engineering
Maranatha University
2001.04 -
Languages
English
Upper intermediate (B2)
Indonesian
Bilingual or Proficient (C2)
AWARDS
BINUS Talent Squad for Leaders BINUS