Joann Teh
Summary
Developed strong organizational and coordination skills within fast-paced office environment, transitioning into new field. Demonstrated ability to manage schedules, handle correspondence, and support team projects effectively. Looking to leverage these transferrable skills to add value and drive results in different industry.
Overview
3
3
years of professional experience
Work History
Server
Nine Fresh
12.2023 - 06.2024
- Maintained poise in demanding situations and addressed customer issues efficiently and empathetically.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Facilitated seamless coordination for improved workflow.
Server
Gyu Kaku
11.2021 - 12.2022
- Managed numerous tables simultaneously, maintaining high service standards.
- Delivered prompt and attentive customer care.
- Streamlined order placement through the use of a POS system.
- Collaborated with team members and supported colleagues for efficient workflow and excellent guest experiences, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma -
Hwa Chong Institution
Singapore10-2023
Secondary -
Nanyang Girls' High
11-2021
Skills
- Attention to detail
- Reliability and punctuality
- Patience and composure
- Customer complaint resolution
- Customer service and customer satisfaction
Languages
Chinese (Mandarin)
Advanced (C1)
English
Bilingual or Proficient (C2)
Timeline
Server
Nine Fresh
12.2023 - 06.2024
Server
Gyu Kaku
11.2021 - 12.2022
High School Diploma -
Hwa Chong Institution
Secondary -
Nanyang Girls' High
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