Joana Marie Jee

• Establish and manage client relationships with key strategic brands and agencies and drive deals to closure in Singapore, Malaysia & Philippines achieving 4.5 million (200% of target for one quarter alone)

• Retain and grow revenue from advertisers

• Provide clients with the highest level of full-funnel media solutions and customer service

• Collaborate with internal teams globally across e-commerce, product, marketing, legal, and engineering

• Brainstorm, identify, and implement advertising solutions on ByteDance products to deliver measurable results for clients

• Facilitate clients’ ad campaigns from start to finish

• Manage internal account operations including account set up etc.

• Plan and build compelling storylines and data-driven presentations that are customized to clients’ business and problems

• Have been entrusted on 2 focus group project consisting of Merchant Success Focus group and received a positive impact review in my 1 year 4 months in Shopify.

• Achieved 100% Next Capital Prompt Sales consistently. Achieved being in Top in the team on Merchant Success for the year.

• Assisting clients with complex technical issues requiring in-depth problem solving through Phones/ 3 consecutive chats / emails.

• Creating comprehensive case reports and updated manuals and guidance documents when appropriate.

• Tested potential fixes and solutions to reported issues and escalations to the relevant departments.

• Comprehensively followed up cases that had been resolved to ensure that proposed solutions had been effective

• Consistently met my short and long-term targets.

• Pitched ideas to team members on how to improve performance and efficiency.

• Helped the team to identify workflow issues and find solutions. Analyzed company websites and marketing solutions to improve user experiences and created call-to-action landing pages and improvements in their storefront.

• Handle customer inquiries and requests related to complaints and feedbacks & provide exceptional customer service and promote a positive image of the company.

•Contacting new and existing clients ( Agencies or advertisers) via telephone ; chat and emails on daily basis by identifying sales opportunities and providing business growth solutions.

• Become an expert on clients' Advertising solutions.

• Ability to identify trends and solve problems.

• Manage a portfolio of KA/GROWTH/SMB clients with responsibility for growing revenue Analyzed company websites to improve user experiences and created call-to action landing pages and improvements in their storefront.

• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.

• Consistently met my short and long-term targets.

• Achieved $200K for 4 months amidst the covid for Philippine Project

• Handled customer complaints with empathy and composure.

• Proactively participated in meetings and helped create new practices.

• Answered calls, responded to emails, and spoke with clients face-to-face.

• Trained, coached, and supervised new staff members.

• Pitched ideas on how to improve performance and efficiency. Updated the management team regularly on sales performance and possible areas of improvement

• Manage Philippine Project. Scheduled sales team and ensure enough manpower and headcount on different retail stores and roadshows.

• Do outbound calls, roadshow to prospect and close cases on the spot.

• Achieve monthly quotas and sales funnel. Developing rapport with customers to build trust and create value through guided buying decisions

• Increasing the company’s revenue and profit by providing excellent customer service in line with the established guidelines and policies

• Resolving customer issues and complaints to maintain a long-term relationship between the company and the customers

• Responded and conducted daily customer follow-ups and responded to their queries efficiently

• Closed business deals by demonstrating, explaining, and highlighting company products through formal presentations • Introducing the usage of A.I of our learning platform and how it helps to save time and improve efficiency of student's performance.

• Experienced on how SME company works.

• Manage daily operation of outlet.

• Consistently ensuring sales team is hitting target.

• Proactively participated in meetings and helped create new practices.

• Conduct weekly staff meeting and training.

• Tie up with companies on Corporate accounts and training.

• Maintained sales report and met monthly quotas Built rapport with customers by offering friendly, knowledgeable, and supportive customer service

• Consistently hunt for leads and does own prospecting

• Following the sales cycles that leads to closing

• Do cold calling