Joana Marie Catapang
Customer Relationship And Administration Officer
Singapore
Summary
Dynamic Executive with 10+ years of experience helping organizations reach their full potential. Adept in making key decisions and working with other professionals to achieve goals and solve problems. Relevant experience such as Customer Service, Business Development, Education and attracting and acquiring new business, in addition to completing bachelor's degree. Ready and qualified for the next stage of my career and looking for a long-term position in a customer-centric environment. My experience in Aspire Hub as a main Customer Relations and Administration has further developed my ability to provide quality service, think and act strategically to satisfy clients' demands and giving quality customer service. All these elements have I feel added to my well-rounded experience. I believe you should interview me because I approach my work with the sincerity and maturity it requires to deliver results. I am resourceful, emotionally intelligent and hard-working individual who enjoys networking and consistently aims to be an asset to any organization I join. I am immediately available for an interview and would be lighted to discuss a vacancy at the earliest convenience.
Overview
17
17
years of professional experience
Work History
Customer Relations and Administration Officer
Aspire Hub Education
Singapore
08.2022 - Current
- Offering various subject following Singapore Educational Systems from Primary to JC
- Handling three centres, maintaining Students records, accounts, various admin duties and maintaining smooth operations of the centres.
- Attending to coaches’ needs and adhering with the rules and regulations of Singapore’s education system.
Sales Manager
Edere Venezia
Venice
08.2021 - 02.2022
- Selling the famous Murano Glass souvenirs specializing in silver 925 (Italy 925) in the heart of Venice, Italy
- Mostly catering to both tourists and locals
- This is a seasonal job.
Business Development Officer
Emirates NBD
Dubai
04.2019 - 03.2020
- Offering credit card and loans through road shows across Dubai Mall.
Relationship Officer
Citibank
Abu Dhabi
03.2018 - 01.2019
- Offering credit card and loan products across UAE through road shows, events and cold callings.
Membership Consultant
Fitness First
Singapore
12.2016 - 11.2017
- Promoting and selling various membership products of Fitness First
- Maintaining member's needs after-sales.
Customer Acquisition Executive
HSBC
Singapore
09.2013 - 09.2016
- Cross-selling HSBC credit card products through roadshows.
Sales Officer
Citibank
Abu Dhabi
03.2013 - 06.2013
- Offering credit card and loan products of Citibank across UAE.
Senior Customer Service Associate
BPI Family Savings Bank
Makati City
12.2010 - 01.2013
- Various branch duties from cash-custodian, opening and closing various accounts from personal to company accounts
- Safety deposit custodian.
Bank Teller
BPI Family Savings Bank
Makati City
07.2008 - 11.2010
- Tellering duties from cash/check deposits, withdrawals and also upselling other bank products.
Legal Apprentice
HGS Law Firm
Pasig City
11.2007 - 03.2008
- On-the-job training as legal apprentice
- Bookkeeping, encoding and all the duties assigned by the lawyers while simultaneously finishing my bachelor's degree.
Education
Bachelor of Arts in Political Science - undefined
Rizal Technological University
06.2004 - 4 2008
Skills
Adaptability
Critical thinking and problem solving
Ability to Work Under Pressure
Ability to Multitask
Effective Time Management
Ability to Work in a Team
English Speaking
Customer Service
Customer Oriented
Communication Skills
Microsoft Office
Profiling Clients
Marketing and Research
Legal Apprenticeship
Microsoft Excel
Nationality: Filipino
Date of Birth : 6/11/1987
Visastatus
S Pass, Singapore, 02/2024 -03/2026
Timeline
Customer Relations and Administration Officer
Aspire Hub Education
08.2022 - Current
Sales Manager
Edere Venezia
08.2021 - 02.2022
Business Development Officer
Emirates NBD
04.2019 - 03.2020
Relationship Officer
Citibank
03.2018 - 01.2019
Membership Consultant
Fitness First
12.2016 - 11.2017
Customer Acquisition Executive
HSBC
09.2013 - 09.2016
Sales Officer
Citibank
03.2013 - 06.2013
Senior Customer Service Associate
BPI Family Savings Bank
12.2010 - 01.2013
Bank Teller
BPI Family Savings Bank
07.2008 - 11.2010
Legal Apprentice
HGS Law Firm
11.2007 - 03.2008
Bachelor of Arts in Political Science - undefined
Rizal Technological University
06.2004 - 4 2008