Summary
Overview
Work History
Education
Skills
Visastatus
Timeline
Generic
Joana Marie Catapang

Joana Marie Catapang

Customer Relationship And Administration Officer
Singapore

Summary

Dynamic Executive with 10+ years of experience helping organizations reach their full potential. Adept in making key decisions and working with other professionals to achieve goals and solve problems. Relevant experience such as Customer Service, Business Development, Education and attracting and acquiring new business, in addition to completing bachelor's degree. Ready and qualified for the next stage of my career and looking for a long-term position in a customer-centric environment. My experience in Aspire Hub as a main Customer Relations and Administration has further developed my ability to provide quality service, think and act strategically to satisfy clients' demands and giving quality customer service. All these elements have I feel added to my well-rounded experience. I believe you should interview me because I approach my work with the sincerity and maturity it requires to deliver results. I am resourceful, emotionally intelligent and hard-working individual who enjoys networking and consistently aims to be an asset to any organization I join. I am immediately available for an interview and would be lighted to discuss a vacancy at the earliest convenience.

Overview

17
17
years of professional experience

Work History

Customer Relations and Administration Officer

Aspire Hub Education
Singapore
08.2022 - Current
  • Offering various subject following Singapore Educational Systems from Primary to JC
  • Handling three centres, maintaining Students records, accounts, various admin duties and maintaining smooth operations of the centres.
  • Attending to coaches’ needs and adhering with the rules and regulations of Singapore’s education system.

Sales Manager

Edere Venezia
Venice
08.2021 - 02.2022
  • Selling the famous Murano Glass souvenirs specializing in silver 925 (Italy 925) in the heart of Venice, Italy
  • Mostly catering to both tourists and locals
  • This is a seasonal job.

Business Development Officer

Emirates NBD
Dubai
04.2019 - 03.2020
  • Offering credit card and loans through road shows across Dubai Mall.

Relationship Officer

Citibank
Abu Dhabi
03.2018 - 01.2019
  • Offering credit card and loan products across UAE through road shows, events and cold callings.

Membership Consultant

Fitness First
Singapore
12.2016 - 11.2017
  • Promoting and selling various membership products of Fitness First
  • Maintaining member's needs after-sales.

Customer Acquisition Executive

HSBC
Singapore
09.2013 - 09.2016
  • Cross-selling HSBC credit card products through roadshows.

Sales Officer

Citibank
Abu Dhabi
03.2013 - 06.2013
  • Offering credit card and loan products of Citibank across UAE.

Senior Customer Service Associate

BPI Family Savings Bank
Makati City
12.2010 - 01.2013
  • Various branch duties from cash-custodian, opening and closing various accounts from personal to company accounts
  • Safety deposit custodian.

Bank Teller

BPI Family Savings Bank
Makati City
07.2008 - 11.2010
  • Tellering duties from cash/check deposits, withdrawals and also upselling other bank products.

Legal Apprentice

HGS Law Firm
Pasig City
11.2007 - 03.2008
  • On-the-job training as legal apprentice
  • Bookkeeping, encoding and all the duties assigned by the lawyers while simultaneously finishing my bachelor's degree.

Education

Bachelor of Arts in Political Science - undefined

Rizal Technological University
06.2004 - 4 2008

Skills

Adaptability

Visastatus

S Pass, Singapore, 02/2024 -03/2026

Timeline

Customer Relations and Administration Officer

Aspire Hub Education
08.2022 - Current

Sales Manager

Edere Venezia
08.2021 - 02.2022

Business Development Officer

Emirates NBD
04.2019 - 03.2020

Relationship Officer

Citibank
03.2018 - 01.2019

Membership Consultant

Fitness First
12.2016 - 11.2017

Customer Acquisition Executive

HSBC
09.2013 - 09.2016

Sales Officer

Citibank
03.2013 - 06.2013

Senior Customer Service Associate

BPI Family Savings Bank
12.2010 - 01.2013

Bank Teller

BPI Family Savings Bank
07.2008 - 11.2010

Legal Apprentice

HGS Law Firm
11.2007 - 03.2008

Bachelor of Arts in Political Science - undefined

Rizal Technological University
06.2004 - 4 2008
Joana Marie CatapangCustomer Relationship And Administration Officer