Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation and documentation.
Overview
13
13
years of professional experience
Work History
Senior Manager Compliance and Quality Assurance
Australian International School
10.2020 - Current
Maintain compliance with Singapore Government and governing bodies, including IB, CIS, Cambridge Exams, Boostes, CPE and EduTrust
Strategic Lead to develop and implement cross-functional process and system improvements.
Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
Conducted risk assessments to identify and mitigate potential quality issues.
Instilled Whole School compliance with Singapore Government and governing bodies during COVID.
Executive Assistant to Head of School & Principle
Australian International School
05.2020 - 10.2020
Handled confidential and sensitive information with discretion and tact.
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Organized and coordinated conferences and monthly meetings.
Processed travel expenses and reimbursements for executive team and senior management group.
Teacher Assistant
Australian International School
04.2014 - 05.2020
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Supported student physical, mental, and social development using classroom games and activities.
Project Manager
Public Transport Victoria
05.2011 - 12.2012
Achieved ISO accreditation for the department
Planned, designed, scheduled phases and delivered large projects.
Monitored project performance to identify areas of improvement and make corrections.
Provided detailed project status updates to stakeholders and executive management.
Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Achieved project deadlines by coordinating with contractors to manage performance.
Education
Post Graduate Diploma - Organisational Change And Consulting
RMIT
Melbourne, Australia
2003
Bachelor of Business - Accounting
Monash University
Melbourne, Australia
1995
Skills
Critical Thinking
Process Re-engineering
Data Collection & Analysis
Continuous Improvement
Employee Supervision & Leadership
Executive & Board Level Communication
Timeline
Senior Manager Compliance and Quality Assurance
Australian International School
10.2020 - Current
Executive Assistant to Head of School & Principle
Australian International School
05.2020 - 10.2020
Teacher Assistant
Australian International School
04.2014 - 05.2020
Project Manager
Public Transport Victoria
05.2011 - 12.2012
Post Graduate Diploma - Organisational Change And Consulting
RMIT
Bachelor of Business - Accounting
Monash University
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