AI and Web3 Technology
Joseph Tey
Technology Advisor| Technology Architect
Summary
With over 18 years of experience as a trusted advisor, I manage strategic projects, foster client relationships, and align technology solutions with business objectives.
My empathetic approach ensures these solutions drive growth, enhance customer satisfaction and trust, importantly achieve desired business outcomes.
My strong commitment toward learning and hands-on involvement allows me to effectively to walk the talk and build trust with my stakeholders. I am actively involved in project implementation, including development.
Industries : Automotive, Aviation, Banking, Financial, Media, Retail, Logistics and Transportation, Public Sector, Telecommunication.
Programming: Apex, Java, React Native, ReactJS, Solidity and shell script.
Overview
18
18
years of professional experience
17
17
Certificates
2
2
Languages
Work History
Career Break
Career Break
09.2023 - Current
- Full time dad and family chauffeur.
- Involve in pro-bono Salesforce project implementation and support. Supporting 3 organization (Catholic Family Life, Reach, awakening generation).
- Involve in start-up as investor and technology advisor.
- Develop and enhance new skills (blockchain, AI) and self enrichment.
Director
Capgemini Consulting
09.2022 - 08.2023
- Managed and led salesforce solution, consulting, pre-sales and customer engagement.
- Participate in Customer's Governance Committee Board as Salesforce Advisor industry such as avivation, automotive and etc.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues
Co-Founder/ Architect
Aodigy Asia Pacific Pte Ltd (Acquired by Capgemini)
01.2018 - 02.2023
- Frosted company-wide culture of learning, collaboration and innovation. Less than 1% of employees turnover over period of 5 years.
- Achieved customer satisfaction score of 90%. Proven track records on program and project delivery.
- Built strong reputation and increased recognition in Singapore Salesforce eco-system.
- Oversaw talent acquisition efforts, building team of skilled professionals who contributed significantly to company''s success. Grew team to 44 skilled Salesforce professionals (Singapore 12 and Vietnam 32) from ground 0.
- Mentored and coached architects on best practices - Complex architectural and design issues
- Served as customers' trusted advisor, involved in technology roadmap creation and conducted numerous of architectural reviews for various industry.
- Participated as customers' Salesforce governance committee and review board.
- Drove company expansion into new markets, increasing overall brand visibility and recognition
Technical Architect
Salesforce
03.2016 - 02.2018
- Achieved average of 95% of customer satisfaction score survey.
- Responsible for designing, planning, implementation and overseeing technical aspects of Salesforce projects and programs.
- Conducted Salesforce Org Review, Enterprise Architecture Alignment and provide advisory service to customers.
- Collaborated with stakeholders, provide technical guidance and leadership to team (customers and internal).
Presales Customer Solution Manager
SAP
10.2015 - 03.2016
- Worked closely with Account executives on public sectors industry.
- Involved in pre-sales activities such as solution, proposal and product demo.
- Responsible for devising and executing engagement plans to help customers to meet their business objective.
- Work with internal and external stakeholders to define winning strategies on opportunities and drive successful engagements
Head of Enterprise Mobility Practise (Architect)
Abeo Electra
07.2013 - 10.2015
- Spearhead enterprise mobile practise and worked closely with Sales executives on strategy.
- Achieved 1st SAP partner to successfully implemented Sybase mobile solution in SEA.
- Responsible for mobile solution implementation and engagement across SEA.
- Responsible for mobile solution implementation and engagement across SEA. Worked closely with Sales executives on go to market (GTM) strategy.
- Involved in product research and development (R&D) activities.
Enterprise Mobile Architect
Neptune Orient Lines
03.2013 - 07.2013
- Responsible for the development of enterprise mobility roadmaps, best practices, governance and standards
- Enterprise Mobile evangelist in advocating mobile-first strategy.
- Involved in SAP Mobile Platform implementation.
Solution Principal (Enterprise Mobile)
Ecenta Asia Pacific Pte Ltd
10.2011 - 03.2013
- SAP CRM and Enterprise mobility solution subject matter expert.
- Responsible for building the practice and team in Singapore, Malaysia and Germany. Team size from 0 to 8.
- Involved in CRM and Mobile Implementation projects in Europe and the United States.
- Mentored junior team members to foster a culture of continuous learning and professional growth within the organization.
Business Consultant
Vestas Technology R&D Singapore Pte Ltd
02.2009 - 10.2011
- Involved and built the SAP CRM Center of Excellence in Asia, worked closely with the SAP Center of Excellence in Denmark.
- Subject matter expert of SAP CRM, both technical and functional.
- Projects involvement: - Key Account Management - Miller Heiman (Blue and Gold sheet) - Sales, Marketing and Service Modules - CRM, ECC and other systems Integration
Senior CRM Consultant
Ecenta AG
02.2007 - 02.2009
- Technical and functional consultant deployed to various projects globally
- Project implementations in SAP Sales, SAP Marketing and SAP Service (Contact Center) modules for customers in various industries. Projects are based in US, Europe and China.
- Participated in different roles in projects like Functional Consultant, Technical Consultant, CRM Trainer, and Solution Architect.
SAP Abap Programmer
Accenture Technology Solutions
06.2006 - 02.2007
- Responsible for technical design and implementation of SAP SRM, FI/CO and
- Involved in development and integration.
- Streamlined code optimization for increased efficiency and reduced processing time
- Designed intuitive user interfaces that enhanced overall product usability and customer satisfaction levels
Education
Bachelor - Information Technology
The University of Queensland
Australia, Queensland 01.2005 - 2006.04
Skills
Enterprise Architecture and Consulting
Certification
Salesforce Certified System Architect
Interests
Golf
Investment
Programming
Timeline
Career Break
Career Break
09.2023 - Current
Director
Capgemini Consulting
09.2022 - 08.2023
Co-Founder/ Architect
Aodigy Asia Pacific Pte Ltd (Acquired by Capgemini)
01.2018 - 02.2023
Technical Architect
Salesforce
03.2016 - 02.2018
Presales Customer Solution Manager
SAP
10.2015 - 03.2016
Head of Enterprise Mobility Practise (Architect)
Abeo Electra
07.2013 - 10.2015
Enterprise Mobile Architect
Neptune Orient Lines
03.2013 - 07.2013
Solution Principal (Enterprise Mobile)
Ecenta Asia Pacific Pte Ltd
10.2011 - 03.2013
Business Consultant
Vestas Technology R&D Singapore Pte Ltd
02.2009 - 10.2011
Senior CRM Consultant
Ecenta AG
02.2007 - 02.2009
SAP Abap Programmer
Accenture Technology Solutions
06.2006 - 02.2007
Bachelor - Information Technology
The University of Queensland
01.2005 - 2006.04
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