Summary
Overview
Work History
Education
Jobexperiences
Personal Information
Languages
Timeline
Generic
J. MOHAMED SYED JALALUDEEN

J. MOHAMED SYED JALALUDEEN

Summary

I have completed my Bachelor of EngIneering in Electronic and Communications. I was in the corporate sales sector for 8 years both in India and Dubai, Possess UAE class 3A Driving License. Ability to work with OS windows, Adobe, MS office professionally. Problem solving skills and ability to handle assignments under high pressure and as well as short notices. i have a strong sales skills , Energetic work attitude, Fast leaner, Independent worker and has great communication skills. Reliable and friendly professional, able to work with little oversight and collaborate team environments.

Overview

13
13
years of professional experience

Work History

Assistant Director

Bezique Streams SDN BHD
02.2024
  • Directing actors and crew, making notes for editor, Interpret scripts, managing financial performance, Supervise the editing, work with sound and music dept., Setup of frame and lights checking before start of shoot Dialogue deliveries and imitation of roles

IT Support Engineer

Aibel
01.2023 - 06.2023
  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Optimized system performance, conducting routine checks and addressing potential issues before escalation.
  • Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
  • Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
  • Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.

Business Development Manager

RK TRADERS
01.2018 - 06.2023


  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Generated new business with marketing initiatives and strategic plans.
  • Represented company and promoted products at conferences and industry events.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Scheduled and implemented product promotions in accordance with available inventory and staff resources.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Managed accounts to retain existing relationships and grow share of business.

Business Development Executive

BYTS ICT & Security Integration
10.2016 - 01.2018
  • Monitored and managed email spam filters, firewalls, anti-virus systems, and vulnerability scanners, Monitored multiple security systems including, data network infrastructure, telephony, servers & storage, network security, CCTV, and access control systems.
  • Provide installation, configuration, and support of desktop computers, peripheral equipment, and software
  • Experience with installation and troubleshooting of CISCO IP phones.
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
  • Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.

Business Executive

First Choice Stationary LLC
07.2014 - 08.2016
  • Maintain constant presence on sales floor to address customer needs Recommend appropriate items and direct customers to selections, enthusiastically conversed with customers about purchase needs and available products
  • New customer acquisition Supplying stationeries to Universities, Banks, Office and all over Dubai & Achieving Performance Target Monthly
  • Researched, proposed, and implemented vendor agreements to decrease costs and improve services.
  • Consistently exceeded sales targets through diligent tracking of leads, systematic follow-up strategies, and excellent closing skills during negotiations.

Customer Support Executive

AEGIS LTD
10.2012 - 04.2014
  • Broadband Inbound Postpaid Collection Outbound Postpaid QRC (Handled Billing) Postpaid Inbound
  • Postpaid Collection Outbound.
  • Postpaid QRC (Handled Billing).
  • Postpaid Inbound.
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.

CRM Executive

Vodafone Store
07.2010 - 06.2012
  • Respond to questions and concerns
  • Consistently improve customer satisfaction through expert resolution of conflicts and issues Enquiries using Web-CRM Tool &Postpaid & Prepaid activation
  • Migration to postpaid from prepaid to promote sales
  • Handled walk-in customers and have solved their queries and complaints diligently.

Education

Bachelor of Engineering Technology - ECE

SELVAM COLLEGE OF TECHNOLOGY
NAMAKKAL
04.2010

Jobexperiences

  • 02/01/24, Bezique Streams SDN BHD, Kuala Lumpur, Co-Director, Sehijau Ramadan 2.0 - Directing actors and crew, making notes for editor, Interpret scripts, managing financial performance, Supervise the editing, work with sound and music dept., Setup of frame and lights checking before start of shoot, Dialogue deliveries and imitation of roles
  • 03/01/18, 11/01/23, Several Production companies, MOON PICTURES - AATHAM BAAVA - ANTI INDIAN, COCKTAIL CINEMAS - ADDRESS, CHANDARAA ARTS - YAATHUM OORAY YAAVARUM KELIR, TVM PRODUCTIONS - RED AND FOLLOW - Assist producer for promotion works location hunting, rehearsals, audition, meetings, Assist in all pre-production, production, and post-production works.
  • 10/01/16, 01/01/18, BYTS ICT & Security Integration, Dubai, United Arab Emirates, Business Development Executive, Monitored and managed email spam filters, firewalls, anti-virus systems, and vulnerability scanners, Monitored multiple security systems including, data network infrastructure, telephony, servers & storage, network security, CCTV, and access control systems. Provide installation, configuration, and support of desktop computers, peripheral equipment, and software. Experience with installation and troubleshooting of CISCO IP phones.
  • 07/01/14, 08/01/16, First Choice Stationary LLC, Al Khabaisi, Dubai, United Arab Emirates, Business Executive, Maintain constant presence on sales floor to address customer needs, Recommend appropriate items and direct customers to selections, enthusiastically conversed with customers about purchase needs and available products. New customer acquisition, Supplying stationeries to Universities, Banks, Office and all over Dubai & Achieving Performance Target Monthly
  • 10/01/12, 04/01/14, AEGIS LTD (Owned by Essar group), Chennai, India, Customer Support Executive, Broadband Inbound, Postpaid Collection Outbound, Postpaid QRC (Handled Billing), Postpaid Inbound
  • 07/01/10, 06/01/12, Vodafone Store, Chennai, India, CRM Executive, Respond to questions and concerns. Consistently improve customer satisfaction through expert resolution of conflicts and issues, Enquiries using Web-CRM Tool &Postpaid & Prepaid activation. Migration to postpaid from prepaid to promote sales. Handled walk-in customers and have solved their queries and complaints diligently.

Personal Information

  • Date of Birth: 10/06/89
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Muslim

Languages

English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)

Timeline

Assistant Director

Bezique Streams SDN BHD
02.2024

IT Support Engineer

Aibel
01.2023 - 06.2023

Business Development Manager

RK TRADERS
01.2018 - 06.2023

Business Development Executive

BYTS ICT & Security Integration
10.2016 - 01.2018

Business Executive

First Choice Stationary LLC
07.2014 - 08.2016

Customer Support Executive

AEGIS LTD
10.2012 - 04.2014

CRM Executive

Vodafone Store
07.2010 - 06.2012

Bachelor of Engineering Technology - ECE

SELVAM COLLEGE OF TECHNOLOGY
J. MOHAMED SYED JALALUDEEN