John Leonard Alano
Windows Administrator
Taguig City
Summary
Highly motivated and results-driven professional with a proven track record of establishing and fostering strong professional relationships. Collaborative and adept at working with others to efficiently produce and deliver high-quality work. Excellent communication skills and thrives in a team-oriented environment. Demonstrated leadership abilities, consistently meeting goals and objectives. Committed to continuous learning and quick adaptation to new challenges.
Overview
15
15
years of professional experience
13
13
years of post-secondary education
Work History
Wintel System Administrator
Hewlett Packard Enterprise / DXC Technology
06.2017 - Current
- Provide technical support in windows servers for DXC client located in Australia and New Zealand thru remote desktop protocol
- Conducting Patching Activity Using SCCM and WSUS Application for Windows Servers
- Creating and Modifying Group Policy Object and Policy for Windows Servers and Devices
- Managing and deploying Active directory user accounts, security groups and access permission, group policies
- Provide support for DNS server, configuration, and modification of DNS records
- Monitor and maintain virtual machine server up and running in good condition using vSphere, HyperV and Failover Cluster management
- Deploying Windows server security patching and server hardware updates using HPSA or manual updates
- Troubleshoot/Maintain/Monitor windows server cluster (Node Failover, Move and Start group and resources if necessary
- Provide access permission in network shared drive based on client request access
- Provide support for windows file server, DFS and FSRM
- Responsible for installation of new network printer and configuration of printer scan send to email in client printer servers
- Server restoration using snapshot and Re-build if necessary
- Identify server hardware issues and conduct hardware calls for any hardware related problems in HP, IBM and Dell Servers (HW replacement / HW check)
- Work closely with Security Operations Center team for any threats related to user account activity on servers, event management, remote connection logs tracing, access revocation
- Handles low to high priority Incidents, work closely with Incident, Change and Problem Management under
- Work with other teams for their application issues (Database, Backup/Storage, O365, M&C, SAP Basis, Anti-virus Team, SCCM Team, Desktop Team)
- Work closely with Backup Team for their Backup servers' issues (NetBackup, Data Protector)
- Troubleshoot client network connection issue
- Shift lead for Night Shift, ensuring all task should be done and distributed
Citrix Administrator
Hewlett Packard / Hewlett Packard Enterprise
05.2015 - 06.2017
- Performs routine task supporting ITO Global Delivery Client Virtualization Services, managing of the Citrix infrastructure (XenApp, XenDesktop, Provisioning Services, Basic Netscaler, EdgeSight), focus on optimizations and automation for servers and distribution points
- Takes ownership of all Citrix servers/farms within scope ensuring 99" server availability, creating/migrating Citrix XenApp servers (4.0, 4.5, 5.0, 6.0, 6.5, and 7.6), creating Change Requests for the Citrix Infrastructure, maintaining Backups and Disaster Recovery, master image patching deployment
- Provides comprehensive and accurate information to management about the quality of support, identify and analyzes incident records/service request resolution immediately or coordinate with various workgroups
- Assesses incident priority and determines if the priority needs to be adjusted based on additional information and communicates with the customer to gain agreement that the incident or service request has been completed and closes the record
- Contributes to knowledge management by documenting investigation and resolution of new issues encounter (documents known errors, workarounds and resolution plans)
Toll teller
Skyway O&M Corporation
12.2010 - 05.2011
LAN & PC SUPPORT DIVISION
Philippine Airlines
01.2010 - 02.2010
- Troubleshooting
- Encoding Files
- Technical Support
- Ms Word & Excel
- Installing Windows and Printers for Ticketing Machine.
Education
Business Information Technology -
Informatics Institute
01.2007 - 01.2010
Bachelor of Science - Nursing
Adamson University
01.2004 - 01.2006
High School - undefined
Saint Francis of Assisi College System
01.2000 - 01.2004
Primary School - undefined
Saint Francis of Assisi College System
01.1996 - 01.2000
Skills
System monitoring
Remote Access
Network troubleshooting
Windows Server Patching
Software installation
Windows administration
Hardware and software installation
Server maintenance
Server management
Technical support
IT documentation
Vocational Course
UNI-CYBER COLLEGE OF SCIENCE OF TECHNOLOGIES, INC., FOOD AND BEVERAGES NC II, TESDA TWSP SCHOLARS
Accomplishments
Informatics Institute, Bicutan, Business Information Technology, 01/01/07, 01/01/10, Graduated, Adamson University, Bachelor of Science in Nursing, 01/01/04, 01/01/06, Saint Francis of Assisi College System, Holy Family Village, Lower Bicutan, Taguig City, NCR, 01/01/00, 01/01/04, Saint Francis of Assisi College System, Holy Family Village, Lower Bicutan, Taguig City, NCR, 01/01/96, 01/01/00
Seminars Training Attended
- UNIX Cross-Skilling Training, DXC Technology
- Microsoft Hyper V Overview, DXC Technology
- Basic Networking Fundamentals, DXC Technology
- Breaking Barriers for Better Connections, Trainstation x DXC
- Microsoft Azure Fundamentals AZ900
Personal Information
- Age: 37
- Height: 5'8 ½
- Weight: 163 lbs
- Date of Birth: 03/04/88
- Gender: Male
- Nationality: Filipino
- Marital Status: Married
Timeline
Wintel System Administrator
Hewlett Packard Enterprise / DXC Technology
06.2017 - Current
Citrix Administrator
Hewlett Packard / Hewlett Packard Enterprise
05.2015 - 06.2017
Toll teller
Skyway O&M Corporation
12.2010 - 05.2011
LAN & PC SUPPORT DIVISION
Philippine Airlines
01.2010 - 02.2010
Business Information Technology -
Informatics Institute
01.2007 - 01.2010
Bachelor of Science - Nursing
Adamson University
01.2004 - 01.2006
High School - undefined
Saint Francis of Assisi College System
01.2000 - 01.2004
Primary School - undefined
Saint Francis of Assisi College System
01.1996 - 01.2000
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