JIZZA MAE HERNANDO

• Developed and implemented operational strategies to enhance process efficiency.
• Coordinated cross-departmental communication to ensure alignment on request goals.
• Led team training sessions to foster skill development and knowledge sharing.
• Improved internal communication channels by implementing efficient content-sharing platforms that facilitated collaboration among team members.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.

• Assisted in managing investor accounts and inquiries to ensure satisfaction and retention.
• Processed and reviewed transactions accurately such as Capital Calls and Distributions, maintaining consistency and attention to detail.
• Collaborated with team members to streamline account management processes for improved efficiency.
• Coordinated with cross-functional teams to resolve client issues promptly and effectively.
• Mentored junior associates in effective process techniques, fostering a culture of continuous learning and development within the team.

Key Achievements:

• Able to streamline one of the demanding processes in Blackstone requests.

• Processed monthly trade processing, entry of all trade activity within the global business unit while maintaining high accuracy and great quality.
• Distributed correspondence to investors including confirmations, settlement advice, contract notes, statements, and market value statements
• Served as a liaison between departments, fostering open communication channels that improved overall organizational function.

Key Achievements:

• Recognized as one of the top processors in Specialized Team with High Accuracy

• Ensured that all SLAs are established and met with over thousands of cases per month, as well as the QA scores.
• Processed and made an adjustment to small- and large-business accounts in relation to finance and accounting including tax application, issued refunds, transferred, and credited of payment amounts as reasonable for the case and requested.
• Updated customer information, managed billing receipts, and applied discounts to qualified customers.

Key Achievements:

• Won the Digital Poster Making Contest out of hundreds of employees who participated in the project of United States Cellular Corporation both locally and internationally.
• Consecutive top performer every month with cash incentives.

• Provided direct administrative support to the Human Resource Department team and Marketing Department team.
• Worked to accommodate others' marketing ideas, particularly in the design of creative posters to recruit new interns and promote the company's service and product.

• Developed marketing strategies and content to promote MF Cheeze Tea's products and offerings across a number of social media channels, such as Facebook and Instagram.

Key Achievements:

• Increased sales and customer engagement by 20% using a Social Media Marketing Strategy.