JIWON SUK
Summary
Accomplished Cabin Crew and Overseas Sales Assistant Manager with a proven track record at Singapore Airlines Ltd. and Samil Eltec. Excelled in enhancing customer satisfaction and loyalty through exceptional service, complaint handling, and cultural sensitivity. Demonstrated reliability and punctuality, alongside adeptness in managing critical situations and fostering positive customer relations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cabin Crew
Singapore Airlines Ltd.
10.2022 - Current
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
Overseas Sales Assistant Manager
Samil Eltec
03.2021 - 08.2022
- Enhanced customer satisfaction by providing accurate and timely quotations for products and services.
- Fielded customer questions to share information about products, availability, and pricing.
- Ensured customer satisfaction by proactively addressing inquiries and resolving order-related issues.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Collaborated with shipping department to reduce shipment delays through diligent tracking of outgoing shipments, ensuring timely deliveries.
Cabin Crew
Singapore Airlines Ltd.
03.2019 - 12.2020
Education
Bachelor of Sports Science - Leisures Sports
Kyonggi University
Suwon, South Korea08-2018
Skills
Customer assistance
Reliability and punctuality
Complaint handling
Cultural sensitivity
Certification
- International Trade Specialist - Korea International Trade Association
- Computer Specialist In Spreadsheet & Database Level1
Languages
Korean
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Cabin Crew
Singapore Airlines Ltd.
10.2022 - Current
Overseas Sales Assistant Manager
Samil Eltec
03.2021 - 08.2022
Cabin Crew
Singapore Airlines Ltd.
03.2019 - 12.2020
Bachelor of Sports Science - Leisures Sports
Kyonggi University
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