Summary
Overview
Work History
Education
Skills
Preferred Name
Accomplishments
Timeline
Generic

Ng Jiun Yen

Senior Sales Account Specialist @ Meta

Summary

Professional sales specialist with strong expertise in account management, client relations, and strategic sales planning. Proven track record in driving revenue growth through effective collaboration and adaptability. Adept at utilizing communication skills, negotiation techniques, and problem-solving abilities to achieve targets. Known for reliability and results-driven approach in dynamic environments.

Overview

17
17
years of professional experience
4
4
Languages

Work History

Senior Sales Account Specialist @ Meta

TDCX PTE LTD
06.2021 - Current
  • Continuously hitting the company’s set KPIs, which tie to monthly incentives.
  • Managed a diverse portfolio of accounts, consistently exceeding monthly sales quotas through effective relationship-building efforts.
  • Proactively engage new and existing clients through phone calls, chats, and emails to identify sales opportunities through tailored solutions using the Meta platform.
  • Drive optimal product adoption and enhance client experience to grow revenue within the portfolio of SMB clients.
  • Presented detailed product demonstrations to prospective clients, showcasing unique features and benefits that differentiated offerings from the competition.
  • Analyzed sales data to identify areas of improvement, implementing targeted strategies for increased success rates.
  • Proactively identified upselling or cross-selling opportunities within existing accounts for increased revenue generation.
  • Ensuring the quality of service provided to clients, as communication with clients is quality-checked by auditors with an excellent rating of over 90% approval.

Co-Founder

HAPPY MOMENTS FLORIST
01.2013 - 01.2021
  • Company Overview: One of the top florist in Johor Bahru. Yearly revenue pre-pandemic tops half million RM.
  • Expanded to Penang Island in 2018.
  • Organized structure with a team manager, senior florist, junior florist, admin staff and drivers.
  • Focuses on the sales and marketing aspect of the business, on top of production activities.
  • Up-to-date in using technology in business. For example, using Facebook and Google Ads, using Reviews, using on-demand delivery apps.
  • One of the top florist in Johor Bahru. Yearly revenue pre-pandemic tops half million RM.

Production & Logistic Manager

ELSEVIER (SINGAPORE) PTE LTD
06.2011 - 01.2013
  • Setting up new warehouse in Malaysia and to reduce warehousing cost by 50% through efficiency of order fulfillment.
  • Implement cost-effective (air, sea and land) shipping mode for different order fulfillment.
  • Production cost reduction by producing books in China including typeset and printing.
  • Co-ordinate and manage supply of all production of printed books, CD-ROM and e-book for South East Asia (SEA) business.
  • Keep track and establish report on SEA Book stock movement in all warehouses.
  • Manage co-publishers within SEA region such as Indonesia, Vietnam, Thailand and Philippines.
  • Sourcing, budgeting and cost management.
  • Plan printing schedules with printers/partners to ensure timely completion of projects to meet sales target.
  • Work closely with production team for projects that require type-setting and proof-reading services to ensure deadlines are met.

Asst. Manager, Publishing

GLOBAL YELLOW PAGES LIMITED
05.2008 - 04.2011
  • Manage Production Department with 8 subordinates (5 sales support staff and 3 graphic designers).
  • Implemented new workflow in Production Department Staff thus increasing productivity level by 50%.
  • To reduce production cost by 30% by switching to similarly good new writers and editors for publications’ editorial content.
  • To obtain endorsement and approval from Government Ministries and associations for all publications.
  • Outsourcing for different resources and ensuring production schedule is met.
  • Prepare job processes, job cost analysis, printer selection & price comparisons, sales reports, statistical reports, and annual budgets.

Education

Master of Arts - Publishing

University of Malaya
Malaysia
06.2008

Bachelor of Arts - Advertising And Marketing

University of Malaya
Malaysia
06.2006

Skills

  • Revenue generation

  • Problem-solving abilities

  • Sales funnel management

  • Account management

  • Time management

  • Cold calling

  • Interpersonal communication skills

  • CRM proficiency

  • Customer relationship building

  • Client engagement

Preferred Name

June

Accomplishments

  • Awarded as the most productive Meta Marketing Pro in Heavy Hitter program for 4 consecutive years.
  • Handling various difficult/problematic Meta’s high spender client.
  • Achieve >85% revenue coverage on monthly basis.
  • Implemented new workflow thus increasing productivity level by 50%.
  • Continuously obtained high score of customer satisfaction.
  • Quality of service auditing results with excellent rating of > 90% Meta’s approval.
  • Coaching juniors with high success rate of staff retention.

Timeline

Senior Sales Account Specialist @ Meta

TDCX PTE LTD
06.2021 - Current

Co-Founder

HAPPY MOMENTS FLORIST
01.2013 - 01.2021

Production & Logistic Manager

ELSEVIER (SINGAPORE) PTE LTD
06.2011 - 01.2013

Asst. Manager, Publishing

GLOBAL YELLOW PAGES LIMITED
05.2008 - 04.2011

Master of Arts - Publishing

University of Malaya

Bachelor of Arts - Advertising And Marketing

University of Malaya

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Ng Jiun YenSenior Sales Account Specialist @ Meta