Jit Kaur Sarjit Singh

Assist in corporate bonding and other various corporate events

• Ensure and manage day-to-day smooth operations in the restaurant
• Provide tailored solutions to complex challenges,

ensuring guests highest level of satisfaction

Supervise and coordinate restaurant staff to maintain

high service standards and efficient workflow

• Handle customers feedback and resolve complaints promptly to ensure a positive dining experience
• Responding to guests inquiries via phone, chat and face to face
• Conduct regular training sessions for new and existing staff on customer service and operational procedures
• Monitor service flow and address potential issues proactively to maintain customer satisfaction
• Implement safety and hygiene standards to comply with local health regulations
• Maintain inventory levels and coordinate with suppliers to maintain stock of restaurant
• Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
• Provided feedback and recommendations to management to improve customer experience and restaurant operations
• Ensured running of events smoothly and successfully through effective scheduling and prioritization of tasks based on urgency and importance.
• Strengthened cross-functional collaboration between FOH & BOH, leading to more cohesive teamwork and better overall results.

• Generated new business with marketing and advertising initiatives and strategic planning
• Reached out to potential customers via telephone, email, LinkedIN and in-person inquiries
• Increased client base by identifying new business opportunities and cultivating strong relationships with customers globally
• Providing the highest level of customer service, ensuring all customers are treated with respect and transparently
• Traveled extensively to several parts of the US, Europe and Middles East to meet with existing and new customers
• Planning and booking travel arrangements for customers with external vendors such as tour agents and hotels
• Negotiated and closed tenancy agreement with landlords
• Managed and maintain daily store operations and appearance
• Maintaining merchandising standards in accordance with company guidelines
• Keeping up to date with current trends
• Liased with suppliers in finalising invoices and processing cash & cheque payments
• Carried out administrative tasks such as updating customers database, replying to emails, maintaining petty cash and pantry items
• Sourced and purchased equipment for outlet use such as vacuum cleaner, stationary, cleanng products, furniture
• Performed facilities management tasks such as liasing with external vendors and contractors (air conditioning maintenance, ceiling fixtures and lighting, carpet shampooing, windows cleaning, poster display