Jishnu Gopalakrishnan
Singapore
Summary
Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Regional Account Operations Supervisor - APAC
Crane Worldwide Logistics
04.2023 - Current
- Lead and oversee site operations across APAC region, ensuring adherence to client service agreements and standards.
- Execute White Glove logistics in accordance with standard operating procedures (SOP) and conduct site surveys.
- Facilitate weekly and quarterly business reviews (WBRs and QBRs) and present findings to clients.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
- Streamlined operational procedures, significantly reducing process inefficiencies and downtime.
Supply Chain Planner (Purchasing Division)
Univar Solutions
07.2021 - 08.2022
- Responsible for maintaining inventories and implementing the supply plan to minimize out of stocks across the supply chain network to increase service levels while reducing purchasing costs and capital employed
- Proactively use MRP's and other tools to review inventory projections & supply-demand summaries to prevent potential shortages or excessive inventory and demurrage
- Monitors inventory levels and make suggestions on inventory parameters (e.g., safety stock, forecast, etc.)
- Ability to assess purchasing options, optimizing loads via combining various products onto a single order, pre-ordering as needed to reduce costs
- Works with Product Marketing Management on overall supply direction
- Review out of stock situations or shortage of supply issues and recommends mitigations
- Uses exception reports to identify and correct potential out of stock issues
- Identifies and handles potential inventory obsolescence to minimize aged inventory and eventual write-offs
- Establish and monitor key performance on order fulfillment lead time, forecast accuracy, cost reduction and optimum inventory management
- Responsible for maintaining into stock performance, if approaching out of stock situation, provides options to customer service to remedy situation
- Manages a portfolio of carriers to arrange the transportation of all inbound, outbound, direct, or stock transfer orders
- Collaborate with external stakeholders (vendors, carriers) to communicate requirements
- Use and maintain SAP Transportation Management System (TMS) to optimize common carrier, dedicated fleet, and private fleet freight orders
- Work with local plants on capacity planning and special requirements
- Assist internal stakeholders on corrective actions related to missed deliveries, incidents, and capacity, determining root cause, and establishing preventative actions
Customer Logistics Planner
XTL Transport Inc
05.2018 - 07.2021
- Plan and oversee operational logistics of the organization and procedures, resolve work-related issues, prepare, and submit progress and on time reports and co-ordinate activities with other supply-chain work units or departments
- Establish good relationship with Customers and obtain regular feedbacks on performance levels and make recommendations for service improvement to increase customer satisfaction and retention
- Attend periodic and ad-hoc operational reviews with customer and handle all customers' complaints, disputes and service failure through effective corrective and preventive measures to achieve customers satisfaction
- Ensure customers specific SOPS, security, high value and hazardous materials requirements and procedures are communicated to and complied by the team
- Preparing all necessary shipping document for carriers and ensuring all inbound/outbound shipments are accurately logged and paperwork is completed and submitted as required
- Monitoring shipment, costs, timelines, and productivity
- Advertise freight on various load boards and negotiate load rates with the carriers prior to freight dispatch
- On boarding new carriers by verifying their profile & insurance
- Conduct reporting for all transportation activities including outbound/inbound transportation, efficiency, and service level metrics
- Work on Electronic Data Interchange (EDI) daily for customer visibility and compliance
- Evaluate the effectiveness of working relationship with logistics partners, and always look for ways to improve
Supply Chain Data Analyst
Accenture
02.2015 - 12.2015
- Lead the vendor and Purchase Orders (PO) process included but not limited to establishing new items, supplier contact info, remittance info, delivery date modifications/updates, quantity adjustments, pricing changes (once approved)
- Certify the entry of Purchase Requisitions into SAP and ensure that necessary approvals have been facilitated
- Track and address any spend management issues, progress or gaps and lead related communication to related parties
- Maintain accuracy of all relevant info records in SAP system related to suppliers, individual material codes
- Anticipate purchase order limits and expirations dates when reached and ensures the appropriate Manager is notified
- Coordinate external requests for customer audits
- Processes invoices for a portfolio of properties ensuring accuracy of the customer Code, and category code
- Maintain supplier relations to deliver on services as required and with supplier accounts payable to resolve invoice/payment issues
- Assist team members with event coordination, vendor management and in the development of the event operations operating budget and will monitor and track expenses
- Complete a variety of administrative tasks including document/asset processing and deployment, creating, and editing presentations, purchasing, etc
Logistics Analyst
HCL Technologies
11.2013 - 02.2015
- Provided administrative duties to support client (CEVA LOGISTICS) inquiries for freight and waybills for both air and ocean
- Tracking & tracing/monitoring Ocean & Air shipment status and relaying status to client portal
- Monitored and audited freight carrier invoices and collected freight discrepancies for inbound, outbound and drop ship freight in the domestic and international markets
- Identified causes for frequent billing errors and worked with the vendors to resolve the issue
- Project lead in analyzing freight audit reports
- Provided and presented analysis and/or recommendations to the management team
- Served as the communication liaison between carriers and various company departments on invoice payment issues
- Monitored and tested new and/or updated rates in Rates Editor and its interfaces with carrier software to ensure freight rates are updated and calculating accurately
Education
Post Graduate Diploma - Logistics and Supply Chain Management
St. Lawrence College
Toronto, ON04.2017
Post Graduate Diploma - Project Management
Fleming College
Peterborough, ON08.2016
B.Tech - Information Technologies
Periyar Maniammai University
Thanjavur, Tamilnadu04.2013
Skills
- SAP
- TM Certified by Univar
- SAP (ECC&L1P)
- One Freight system (OFS)
- AS400
- Microsoft Excel Tools
- Customer Service
- Lotus Notes
- TMF
Languages
Tamil
English
Personal Information
Date of Birth: 11/21/90
References
- Fuad Mustapha, CDW, Canada, fuadmustapha2@gmail.com, +1-7059772409
- Kabilan Kannan, Ceva Logistics, Singapore, kabilan.rec@gmail.com, +65-97291825
Certification
Six Sigma - Green Belt
Status
Permanent Resident - Singapore and Canada
Timeline
Regional Account Operations Supervisor - APAC
Crane Worldwide Logistics
04.2023 - Current
Supply Chain Planner (Purchasing Division)
Univar Solutions
07.2021 - 08.2022
Customer Logistics Planner
XTL Transport Inc
05.2018 - 07.2021
Supply Chain Data Analyst
Accenture
02.2015 - 12.2015
Logistics Analyst
HCL Technologies
11.2013 - 02.2015
Six Sigma - Green Belt
Post Graduate Diploma - Logistics and Supply Chain Management
St. Lawrence College
Post Graduate Diploma - Project Management
Fleming College
B.Tech - Information Technologies
Periyar Maniammai University
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