Jin Rong Chua
Summary
Energetic and compassionate flight attendant over 7 years in airline industry with dynamic customer service skills. Optimistic, self-motivated and like to motivate people around me. Love to make friends and meet new faces. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I can fully utilize my skills and knowledge, and further enhance them to contribute to my development as a person. Known for excellent customer relations and top-notch friendliness.
Overview
12
12
years of professional experience
Work History
Flight Attendant
Singapore Airlines
04.2021 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolve passenger conflicts and medical emergencies during flights.
- Facilitate communication between flight deck and cabin crews to promote smooth operations.
- Greeted passengers, assist with their needs, announcements making.
- Serve beverages and food items and provide information about in-flight offerings to passengers.
- Assist passengers with disabilities (providing wheelchairs and supporting throughout airport).
- Used excellent customer service skills in addressing passengers' needs.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Cabin Crew Member
Silk Air
03.2016 - 04.2021
- Stewardess
- Carry out preflight duties and announcement made.
- Ensuring Safety Procedures throughout the flight.
- Answer Questions and Helping colleagues and passengers.
- Serving of Food and Beverage,
- Crowd control and Serve as welcoming faces.
- Written report and records for duty-free sales and unusual incidents.
- Giving first aid to passengers where necessary.
Support Service Associate, Customer Service Counter
St Andrew Community Hospital
10.2019 - 09.2020
- Advocating for the health and well-being of patients.
- Providing supports/ advice and monitoring patients.
- Transfer Patients.
- Feeding Patients/ Changing Diapers.
- Assisting Nurses and Providing basic bedside care.
Usher
Singapore Grand Prix F1
08.2014 - 09.2014
- Welcoming patrons in a polite and friendly manner.
- Checking pass/ Scanning tickets to access.
- Informing patrons about the location of the restrooms, refreshments, and exits.
- Tending to patrons comfort and assisting them with any questions or problems.
- Assisting patrons with disabilities or other impairments, as needed.
- Enforcing event rules and relevant health and safety regulations.
- Ensuring that the lobby and facilities are neat and organized.
Therapist – Consultant
Dorra Slimming Centre
02.2013 - 03.2014
- Customized slimming treatments, products and package to customers.
- Delivering a variety of spa services (body treatments, massages) in a safe and comfortable manner
- Suggest and promote retail products or additional services and meal plans.
- Maintaining equipment and sample inventory of products.
- Uphold hygiene standards and follow health and safety regulations.
- Acknowledge and respond to relevant customer queries, needs and expectations.
Sales Executive
Pets Lover Centre
01.2012 - 10.2012
- Introduce and recommend products/essentials for customers pets.
- Cashier.
- Stock Management (merchandise products and oversee inventory).
- Provide customer service and handle general enquires and requests.
- Ensure that all animals in store are treated humanely and in accordance with local regulations and animal care guidelines.
- House keeping.
Education
Qualification Certification: Diploma - Hospitality in Business Practice
Republic Polytechnic
Singapore01.2021
Qualification Certification: Higher Nitec - Passenger Services Skills
ITE College West
Singapore01.2016
Qualification Certification: Nitec - Office Skills
ITE College Central Bishan
Singapore12.2012
Qualification Certification: N Level -
Admiralty Secondary School
Singapore01.2012
Qualification Certification: PSLE -
Admiralty Primary School
Singapore12.2007
Skills
- Active Listening Skills
- Communication Skills (Strong Verbal, Listening, Written)
- Computer Skills and Microsoft teams (Office/Words/PowerPoint/Excel)
- Customer Service Skills
- Interpersonal Skills
- Problem-Solving Skills
- Time-Management Skills
- Leadership Skills
- Food and Hygiene Certification
Accomplishments
- Safety Award: May 2019
- Perfect Attendance Award 100%: April - September 2019
- Good in Customer Services: June 2012
- Best Dress Class Award: October - December 2014
- Good Progression Award: Secondary 4
- Class Graciousness Award: Secondary 3
- Food & Beverage/ Safety & Hygiene Policies and Procedures: June 2010 & August 2014
- Certified Workforce Planning Professional (CWPP)
Additional Information
- Entrepreneurship Club (ITE College West)
- Library Club (Admiralty Secondary School)
- Netball Team (Admiralty Primary School)
Timeline
Flight Attendant
Singapore Airlines
04.2021 - Current
Support Service Associate, Customer Service Counter
St Andrew Community Hospital
10.2019 - 09.2020
Cabin Crew Member
Silk Air
03.2016 - 04.2021
Usher
Singapore Grand Prix F1
08.2014 - 09.2014
Therapist – Consultant
Dorra Slimming Centre
02.2013 - 03.2014
Sales Executive
Pets Lover Centre
01.2012 - 10.2012
Qualification Certification: Diploma - Hospitality in Business Practice
Republic Polytechnic
Qualification Certification: Higher Nitec - Passenger Services Skills
ITE College West
Qualification Certification: Nitec - Office Skills
ITE College Central Bishan
Qualification Certification: N Level -
Admiralty Secondary School
Qualification Certification: PSLE -
Admiralty Primary School
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