Overview
Work History
Education
Skills
Languages
Timeline
Generic
JINNY, HAEJIN YOO

JINNY, HAEJIN YOO

Overview

5
5
years of professional experience

Work History

Customer Relationship Executive

MarinaBaySands - Marketing Operation
04.2020 - Current
  • Provide excellent and delightful service to casino guests and assist them with their needs and requests.
  • Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.).
  • Introduce programs (with the relevant terms and conditions) to potential Paiza players.
  • Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.
  • Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions.
  • Assist with execution of Special Events and Promotions.
  • Provide personalized service and establish close rapport with assigned patrons.
  • Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests’ feedback and with objective to enhance the service standards for guests.

Cashier/Service Attendant

MarinaBaySands -Ruby Lounge
03.2019 - 04.2020
  • Provide welcome and serve guest in a timely manner.
  • Attend to Patron's needs and special requests.
  • Provide recognition to VIP guests by remembering their names and provide personalized experience to them.


Front Desk Officer (On the Job Training)

Midori Clark Hotel & Casino
11.2018 - 01.2019
  • Handle room check-in and check-out process for guests
  • Handle cashiering activities including deposits, paid-outs and foreign currency exchange
  • Handle guests' complaint and feedback and escalate to higher management if necessary

Education

Chinese Language

HONAM UNIVERSITY
Korea
02.2019

Exchange Student

INTERNATIONAL LANGUAGE CENTER
Philippines

Exchange Student

NANJING XIAO ZHUANG UNIVERSITY,
China

CHONNAM NATIONAL UNIVERSITY HIGH SCHOOL
Korea
02.2015

Skills

  • ACSC system (Casino system)
  • DexRm program (Casino system)
  • Opera system
  • Interpreting, Translation (Language)
  • MS Office (PowerPoint, Word, Excel)

Languages

Korean
English
Chinese (Mandarin)

Timeline

Customer Relationship Executive

MarinaBaySands - Marketing Operation
04.2020 - Current

Cashier/Service Attendant

MarinaBaySands -Ruby Lounge
03.2019 - 04.2020

Front Desk Officer (On the Job Training)

Midori Clark Hotel & Casino
11.2018 - 01.2019

Chinese Language

HONAM UNIVERSITY

Exchange Student

INTERNATIONAL LANGUAGE CENTER

Exchange Student

NANJING XIAO ZHUANG UNIVERSITY,

CHONNAM NATIONAL UNIVERSITY HIGH SCHOOL

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JINNY, HAEJIN YOO