NGUYET HA LUONG
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Operations Manager
IBH Beauty Academy Pte Ltd
07.2022 - 01.2024
- Manage the day-to-day operations of the beauty academy, ensuring smooth functioning of all activities.
- Supervise and coordinate the work of instructors, administrative staff, and other personnel, including scheduling and performance evaluations.
- Develop and update training programs and curriculum to ensure they align with industry standards and meet the needs of students.
- Oversee maintenance of facilities, equipment, and supplies to ensure a conducive learning environment.
- Coordinate student enrollment, orientation, and support services, addressing any issues or concerns that may arise.
- Develop strategies for attracting new students and promoting the academy’s programs and services.
Assistance Manager
Manbok Hillv2 Pte Ltd
02.2022 - 06.2023
- Oversee the day-to-day operations of the restaurant, including opening and closing procedures, staff assignments, and ensuring smooth service flow.
- Hire, train, schedule, and manage front-of-house and back-of-house staff, including servers, chefs, cooks, and dishwashers
- Ensure high-quality customer service by addressing customer inquiries, concerns, and feedback promptly and professionally.
- Monitor inventory levels of food, beverages, and supplies, and coordinate with suppliers to ensure timely restocking while minimizing waste.
- Maintain standards for food preparation, presentation, and service to ensure consistency and customer satisfaction.
- Ensure compliance with health and safety regulations, including food safety standards, sanitation procedures, and workplace safety guidelines.
- Oversee the reservation system to optimize table turnover and ensure efficient seating arrangements during peak hours.
Assistance Manager
Ignite Investment Pte Ltd
06.2019 - 06.2021
- Assist manager in overseeing center operations, including sales, staff management, and resolving equipment issues.
• Prepare quotations, facilitate various payment methods, and handle administrative tasks.
• Collaborate closely with marketing team to uphold company image, devise business strategies for the center, and maintained client relationships.
• Manage social media platforms by updating news, events, and promotions, promptly responding to online inquiries and feedback.
• Coordinate various events such as team-building activities, birthday parties, tournaments, and competitions.
• Schedule staff duty roster, manage overtime claims, medical fees, and other staff benefits.
• Generate daily and monthly sales reports to ensure targets were met.
• Cultivate strong relationships with vendors, landlords, potential customers, and members.
Education
Bachelor of Commerce - Human Resources Management
Murdoch University
Singapore01.2019
Skills
- Marketing
- Customer Service
- Organizational Management
- Staff Management
- Business Administration
- Performance reporting
Timeline
Operations Manager
IBH Beauty Academy Pte Ltd
07.2022 - 01.2024
Assistance Manager
Manbok Hillv2 Pte Ltd
02.2022 - 06.2023
Assistance Manager
Ignite Investment Pte Ltd
06.2019 - 06.2021
Bachelor of Commerce - Human Resources Management
Murdoch University
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