Jin Long Low
Customer Service Representative
Summary
As a fresh diploma graduate in Hotel and Hospitality Management, I am eager to apply my knowledge and skills to a dynamic and challenging role in the field. I am also seeking to find a rewarding position and develop myself in my future organization.
Skilled in Microsoft Office and active listening, adept at maintaining professionalism under pressure. Achieved significant improvements in customer satisfaction and operational efficiency, showcasing adaptability and problem-solving abilities.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work History
Customer Service Representative
TDCX
08.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Hotel Front Desk Receptionist
PARKROYAL( Kitchener Road)
3 2020 - 9 2021
- Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process
- Coordinate with other departments to fulfill guest requests, such as arranging transportation, room service, or special amenities
- Maintain open and clear communication channels to relay guest feedback, concerns, or special requests
- Maintain guest records and ensure all necessary documentation is completed, including registration cards and privacy forms.
Tele-Surveyor
Beacon consulting
09.2019 - 10.2019
- Conduct telephone surveys and gather data relating to the needs of the company
- Contacting various companies and individuals by phone to read scripted questions and record their responses
- Working with my colleagues as well as the respondents to communicate effectively and ensure smooth flow during work.
Education
Diploma - Hotel and Hospitality Management
Republic Polytechnic
01.2018 - 04.2021
GCE O-Level - undefined
Bowen Secondary School
01.2013 - 04.2018
Skills
Management Skills
Customer Service
Adaptability
Housekeeping
Opera PMS Software
Microsoft Excel
Microsoft Office
WSQ Food Hygiene Course (2019)
Active Listening
Critical Thinking
Problem-solving abilities
Call center experience
Languages
English
Chinese
Timeline
Customer Service Representative
TDCX
08.2023 - Current
Tele-Surveyor
Beacon consulting
09.2019 - 10.2019
Diploma - Hotel and Hospitality Management
Republic Polytechnic
01.2018 - 04.2021
GCE O-Level - undefined
Bowen Secondary School
01.2013 - 04.2018
Hotel Front Desk Receptionist
PARKROYAL( Kitchener Road)
3 2020 - 9 2021
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