Jing Lun Huang
Summary
I have a strong passion for sales as seen in all my previous work experience. I have extensive experience in customer engagement and sales expertise. Adept at resolving customer issues, and boosting sales through targeted strategies. Bringing strong problem-solving skills and fluency in Mandarin, English, and Bahasa Melayu to drive store success and customer satisfaction.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Retail Sales Assistant
Glimpse
03.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers with prompt and polite support in-person and via telephone.
- Increased sales by providing exceptional customer service and product knowledge.
Store Assistant
Gong Cha
03.2023 - 02.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
Store Supervisor
Happy Bear & Friends
07.2022 - 03.2023
- Supervised daily operations by directing customer service, inventory and sales operations.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Answered product questions and assisted customers in selection and checkout.
Education
SPM -
SMK Tunku Abdul Rahman
Penang, Malaysia 01.2017 - 03.2022
Skills
- Goal-Oriented
- Processing payments
- Sales expertise
- Building rapport
- Merchandise Display
- Problem-Solving
- Teamwork and Collaboration
- Phone Etiquette
Languages
Malay
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Retail Sales Assistant
Glimpse
03.2024 - Current
Store Assistant
Gong Cha
03.2023 - 02.2024
Store Supervisor
Happy Bear & Friends
07.2022 - 03.2023
SPM -
SMK Tunku Abdul Rahman
01.2017 - 03.2022
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