Jin Wang
Summary
Motivated IT support professional with hands-on experience in hardware/software troubleshooting, POS system configuration, and end-user training. Seeking a challenging role where I can leverage my technical expertise, problem-solving skills, and bilingual communication abilities to deliver efficient solutions, support business operations, and continue growing professionally.
Overview
5
5
years of professional experience
Work History
POS consultant
Solution Details
07.2024 - Current
- Meet with clients to understand business processes and requirements.
- Analyse customer workflows and identify how POS systems can improve efficiency.
- Configure POS software to meet business needs (e.g., pricing, taxes, inventory).
- Install and integrate hardware (Pos, scanners, printers, etc.).
- Set up databases, user roles, and permissions.
- Customize POS system features or interfaces as needed.
- Integrate POS with ERP, CRM, payment gateways, or inventory systems.
- Conduct system testing to ensure accuracy and stability.
- Perform UAT (User Acceptance Testing) with clients.
- Train end-users (cashiers, managers, IT staff) on system usage and best practices.
- Develop user manuals, SOPs, and technical documentation.
- Provide ongoing technical support and maintenance.
- Troubleshoot hardware/software issues quickly to minimize downtime.
- Coordinate project timelines, resources, and deliverables.
- Communicate progress to stakeholders and escalate issues as needed.
- Advise clients on system upgrades and new feature rollouts.
- Help migrate data during version changes or system transitions.
- Reason of leaving: Company Restructuring, Better Opportunity, Career Growth
IT Support
Sysnet Solution
02.2023 - 06.2024
- Help user solve issue such as printer set up, installation of other apps they need.
- Set up of brand-new printer for user, such as HP printer. SHARP printer, PD43 and Zebra printer linking and configure for user.
- Testing of software for user request.
- Reformat of Pc/laptops for user and basic installation.
- Rejoin domain for user.
- Data transfer from old pcs to new.
- Solve Zoom issue, Microsoft office and any other issue for the user if they request.
- Av support for events, checking of mics and event set up for users.
- Reason of leaving: Part time job
IT Support Backfill
Goldtech Resources RWS casino IT support/ Changi General Hospital ID admin
10.2022 - 02.2023
- IT Support Job description in RWS
- Solve issue for casino area such as GTT replacement for the casino tables. Software updates/installation for the gaming systems. Trend display replacement.
- Answering calls from the team leaders from casino and settle the problem immediately.
- Changing cables for the tables such as HDMI, lan cable , keyboards and mouse . Cable management for each tables.
- Working together with the casino tech support team and communicate with the vendor to solve the issue.
- Make sure all the gtt are working fine after reformatted. Testing of the softwares in the systems.
- Block/Unlock software from Anti virus.
- IT Support Job description in CGH
- ID admin in CGH
- Solving issue for users in cgh such as creating of users AD accounts, H-mail access ,enable/disable users account for AD, SAP,OAS,PIMS,RTFS,Citrix and other applications that user use.
- Import and export of ID admin tickets in remedy to excel sheet and update the tickets in EUP system, email with users and desk support to communicate and solve the case.
- Creating of user password files for users and print out for them, answering calls from all the users and desk side in cgh for urgent issues. Daily report for managers to check the tickets of each day.
- Reason of leaving: Looking for a better opportunity and new environment.
IT Support
ICS/TTSH Tan Tock Seng Hospital
10.2021 - 10.2022
- Help user solve issue such as printer set up, installation of other apps they need.
- Set up of brand-new printer for user, such as HP printer. SHARP printer, PD43 and Zebra printer linking and configure for user.
- Testing of software for user request.
- Reformat of Pc/laptops for user and basic installation.
- Rejoin domain for user.
- Data transfer from old pcs to new.
- SEP updates.
- Solve Zoom issue, Microsoft office and any other issue for the user if they request.
- Whitelisting of printer and IP reserved for printers or another device in TTSH.
- Deployment of laptops and Pc for user and set up for them.
- Changing of monitor, keyboard, mouse, CPU, for the user.
- Reason of leaving: Looking for a better opportunity and new environment.
IT Support
Web Master Consultancy Pte Ltd
05.2021 - 10.2021
- RDP to help user to solve their problems, hardware and software issue.
- Change hard drive, RAM, CPU for user.
- Have some understanding in Palo firewall system, able to fix printer issue for user.
- Create email and solve email server issue on outlook or Microsoft exchange.
- Install anti-virus and renew for user as well.
- Reason of leaving: Looking for a career growth and can learn more new things.
Computer Engineer
Epoint
01.2021 - 05.2021
- Creating of POS system based on what customer request: Such as menu and design of the button if POS system.
- Communicate with customer and renovation company for their request and contact with sales person in company.
- Must make sure everything is done and tested ok when the customer new opening shop.
- Epoint cover a lot of customers such as Restaurants, Koufu and some other places.
- Also, to solve the issue from the back end of POS system, make sure all files are in the correct location and the command it’s correct.
- Reason of leaving: Looking for a better opportunity and learn more skills.
Education
Information And Communication Technology
Institute of Technical Education East
01.2019
Skills
- Bilingual (English & Mandarin)
- IT Support: Hardware & Software Troubleshooting, OS Installation & Configuration, Printer Setup & Maintenance
- POS System Setup & Integration (ERP/CRM/Payment): UAT & Software Testing, Technical Documentation, End-user Training
- Remote Desktop Support (RDP): Active Directory & ID Administration, Antivirus Management, AV & Event Support, Project Coordination
PERSONAL PARTICULARS
English and Mandarin
Timeline
POS consultant
Solution Details
07.2024 - Current
IT Support
Sysnet Solution
02.2023 - 06.2024
IT Support Backfill
Goldtech Resources RWS casino IT support/ Changi General Hospital ID admin
10.2022 - 02.2023
IT Support
ICS/TTSH Tan Tock Seng Hospital
10.2021 - 10.2022
IT Support
Web Master Consultancy Pte Ltd
05.2021 - 10.2021
Computer Engineer
Epoint
01.2021 - 05.2021
Information And Communication Technology
Institute of Technical Education East
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