Jin Hong
Summary
Customer-oriented and adaptable professional with a strong background in the hotel industry for 3 years. My previous experience has equipped me with excellent communication skills, the ability to work well in a team, and a high level of adaptability to fast-paced environment. Committed to providing exceptional care, resolving issues, and fostering a welcoming atmosphere.
Overview
3
3
years of professional experience
Work History
Cabin Crew
Fly Scoot
09.2024 - Current
- Served food and beverages to passengers, accommodating special requests when possible.
- Assisted passengers with boarding and deplaning procedures to ensure smooth transitions.
- Assisted with luggage handling and storage to ensure passenger belongings were secure.
- Responded to in-flight emergencies with calm demeanor while following safety protocols.
Service Captain (Shop House - Bakery / Rose Veranda High Tea Lounge)
Shangri-La Hotel Singapore
01.2023 - 03.2024
- Collaborated with clients to design custom cakes for weddings, birthday and other events that exceeded expectations in both taste and appearance
- Respond to customer inquiries via Email, Phone, or chat in a professional and courteous manner and provide accurate information and solutions to resolve customer issues promptly
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Demonstrated teamwork with Festive team and organize promotion items according to each national events in Singapore (CNY, Deepavali, Christmas etc..)
- In charge of VIP Private wine dinner as a waitress every year
Service Associate (Italian Restaurant)
Shangri-La Hotel Singapore
11.2021 - 12.2022
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor Degree - Hotel Management
Kyung Hee Cyber University
02.2024
Diploma - Hotel & Tourism
Hanyang Women's University
01.2022
Skills
- Strong Teamwork skill
- Customer Service
- Good Communication
- Good Interpersonal
- Quick adaptability
Languages
Korean
English
Timeline
Cabin Crew
Fly Scoot
09.2024 - Current
Service Captain (Shop House - Bakery / Rose Veranda High Tea Lounge)
Shangri-La Hotel Singapore
01.2023 - 03.2024
Service Associate (Italian Restaurant)
Shangri-La Hotel Singapore
11.2021 - 12.2022
Diploma - Hotel & Tourism
Hanyang Women's University
Bachelor Degree - Hotel Management
Kyung Hee Cyber University
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