Jimmy Low
Summary
As an undergraduate in Psychology and Criminology with a diploma in Mass Communication, I bring over 4 years of experience in project management and 6 years in visitor experience. My skill set encompasses strategic planning, adept management of interpersonal relationships, and effective execution across diverse projects. Notably, I led the daily operations of the National Gallery of Singapore from 2019 to 2023, overseeing a diverse team of part-time staff. Currently, I am a member of the Nespresso Team at Adecco, responsible for managing rosters within the Nespresso Ecosystem and handling administrative tasks such as associate payroll.
Overview
10
10
years of professional experience
Work History
Project Specialist (Full-Time)
Adecco, Outsourcing, FSM (Nespresso)
01.2023 - Current
- Planning of the various rosters in Nespresso (Boutique, Trade and Mobile)
- Associates Payroll
- Provide administrative aid to associates such as ensuring their worked hours are recorded
- Involve in the various Nespresso events such as Vertuo POP event, Momento event (B2B), and One Pod at a Time event (OPAAT)
- Co-ordinate with the clients on the seasonal promotional activities
- Monitors associates performance and behaviors.
Project Specialist (Full-Time)
Adecco, Outsourcing, BPO (National Gallery Singapore)
01.2019 - 01.2023
- Main contact for the part-timers in the National Gallery Singapore
- Handles escalation and emergency in the gallery
- Trained in admin and manages the associate's payroll
- Participated in a weekly huddle with clients where insights on the gallery and part-timers' well-being were discussed
- Planned welfare for the associates in NGS (Christmas dinner, New year celebration)
- CEI certified, trained in recruitment
- Forecast manpower required for the opening and closing of various galleries
- Involved in 3 big-scale Light to Night Festivals where more than 200 event crews are hired for the festival
- Assist and manage the day-to-day operations of the gallery along with the team.
Front of House (Part-Time)
National Gallery Singapore (NGS)
01.2018 - 01.2019
- Ensure the gallery is well taken care of and the artworks are protected well
- Provide insight into the various art pieces
- Guide visitors around the gallery
- Assist with the opening and closing of a gallery.
Guest Service Ambassador (Part-Time)
Singapore Discovery Center (SDC)
01.2014 - 01.2016
- Trained as a professional bus guide for the Singapore Armed Forces Training Institute (SAFTI)
- Station master for the various attractions in SDC
- Assist with the opening and closing of the attractions in SDC
- Able to handle cashflow at the ticketing counter.
Education
Bachelor of Arts - Psychology & Criminology Double Major
Murdoch University, Australia
Australia2024
Diploma in Mass Communication
Kaplan Higher Education
Singapore2021
Skills
- Idea Development and Brainstorming
- Creative Thinking
- Project Management
- Organization and Time Management
General Information
Singaporean, English and Mandarin
Timeline
Project Specialist (Full-Time)
Adecco, Outsourcing, FSM (Nespresso)
01.2023 - Current
Project Specialist (Full-Time)
Adecco, Outsourcing, BPO (National Gallery Singapore)
01.2019 - 01.2023
Front of House (Part-Time)
National Gallery Singapore (NGS)
01.2018 - 01.2019
Guest Service Ambassador (Part-Time)
Singapore Discovery Center (SDC)
01.2014 - 01.2016
Bachelor of Arts - Psychology & Criminology Double Major
Murdoch University, Australia
Diploma in Mass Communication
Kaplan Higher Education
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