Jil Chin

• Develop high-performance teams through directional guidance, implementing innovative strategies with best-practices that promote the cross-pollination of ideas and foster strong team engagements.
• Increased Sales Revenue of AUM by +17% versus plan and +103% versus prior year. Achieved Top CG Zone.
• Increased Net New Investment Assets by +352% versus plan and +208% versus prior year. Achieved highest incremental investment growth rate across Onshore and Offshore.
• Collaborated with product teams and other stakeholders for continuous improvement of offerings - optimized results and required action plans using data analytics.
• Streamlined RM sales engagement process and client engagement model to enable uniformity in approach, enhanced efficiency and productivity.
• Proactive and sharp management of AML and operational risks with a strong understanding of governance requirements.

Key Achievements:

• Q1'24 and Q2'24 Net New Investment Asset - Top Zone in Asia South (Onshore and Offshore) at 391% and 356%.
• 1H2024 Overall Sales Revenue - Top CG Zone. Delivered SGD 19 million at 117%.
• 1H2024 Bancassurance Gateway to Greatness Seoul - Top Zone in Asia South (Onshore and Offshore). Delivered SGD 4 million at 109%.
• FY2023 Overall Sales Revenue - Top CPC and CG Zone. Delivered SGD 51 million at 94%.
• FY2023 and 1H2023 Bancassurance Gateway to Greatness Prague and Vietnam - Top CPC and CG Zone.
• 2023 Citi-AIA Academy Training - Performance nominated.

• Enhanced direct sales performance by implementing tailored strategies including resource optimization, partnership reviews, streamlining workflows and sales process digitization.
• Evaluated performance frequently using key metrics such as call volume, active deployment, conversion rates and different propensity models to yield improved productivity.
• Analyzed market trends using data-driven insights, competitor activities and customer usage in sales strategy implementations.
• Transformation of 150-staff sales platform from physical channel to call-center based model during Covid pandemic across telesales, operations, mortgage and retail deployment.

Key Achievements:

• 2019 YOY growth for all 3 KPIs - Cards, Loans and CASA-funded increased by +8%, +37% and +43% respectively.
• Achieved 2019 Cards acquisition goals in Direct Sales for first time since 2014.
• Lead for Mobile Banking Journey Optimization across business units.

• Doubled revenue in 2 Citigold teams to a million-dollar production monthly (Paragon and Parkway Parade branches) by promoting culture of winning through hands-on staff coaching, motivating for self-improvement and excelling through team collaboration.
• Improved team productivity by implementing streamlined processes for daily banking operations across sales and service staff.
• Hosted events regularly for client-engagement seminars to build the wealth business.
• Strengthened compliance with no-fail audits. Adherence to regulatory and bank policies.

Key Achievements:

• 3-time Regional Chairman Council winner - 2014, 2015 and 2017.
• 4-time Citi Achievers' Club winner - 2014-2017.
• Built 2 strongest flagship branches with sustained monthly Million Dollar Revenue production on Citigold platform.

• CPC portfolio comprised heavily (40-50%) of Offshore clients from Malaysia, Indonesia, Hong Kong, China and Mauritius given language proficiency in Malay, Cantonese and Mandarin. Designated RM for CPC teams on ROE client-advisory.
• Cultivated strong, lasting client relationships and help build robust portfolios in investments, protection and treasury to address evolving financial needs of clients and their families.
• Leveraged professional networks and industry knowledge to grow new accounts through high-impact wealth management presentations.
• Achieved set business goals with adherence to controls and compliance requirements.

Key Achievement:

• CG Select (CPC) Award Top 10 - 2006 & 2007.