Jikko Calderon
Calamba City
Summary
Results-driven and customer-focused hospitality professional with a proven track record of delivering exceptional service and building strong client relationships. Adept at driving revenue growth and exceeding business expectations through outstanding interpersonal skills and a deep understanding of both office and hospitality operations. Thrives in fast-paced, dynamic environments, excelling in team collaboration and customer satisfaction. Seeking a challenging role in customer service or hospitality to leverage expertise in maximizing client experience and contributing to organizational success.
Overview
9
9
years of professional experience
Work History
Restaurant Supervisor
The Elements
02.2025 - Current
- Managed daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on operational procedures and customer service standards.
- Collaborated with kitchen team to enhance menu offerings based on customer feedback and trends.
- Monitored compliance with health and safety regulations, ensuring a safe dining environment for guests and staff.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Repost to the Manager and owner for all updated regarding the restaurant operations
Guest Service Ambassador
Renaissance Edmonton Airport Hotel (Marriott)
05.2023 - 11.2024
- Coordinated with Front Office Manager and other hotel departments, such as housekeeping, maintenance, and concierge, to ensure smooth guest experiences.
- Responded promptly and courteously to guest inquiries, requests, and complaints.
- Assisted with general administrative duties, such as filing, photocopying, data entry, and updating guest records in the hotel management system.
- Maintained accurate records of reservations, guest details, and special requests in computer system.
- Implemented loyalty programs to encourage repeat business and guest retention.
- Processed payments and handled financial transactions accurately.
- Enhanced guest experience by offering personalized recommendations and assistance.
- Assisted in training new employees on guest service protocols and procedures.
Administrative Officer
Active Cool Airconditioning & Electrical Supply and Services
02.2020 - 01.2023
- Ensured exceptional customer service and satisfaction by fostering strong relationships with key clients.
- Documented, researched, and resolved customer service issues.
- Facilitated communication, handling phone and email correspondence.
- Maintained team productivity with well-stocked and organized office supplies.
- Managed backups, software updates and database management.
- Received and distributed bills, orders and payments for purchased items.
- Managed daily office operations, improving overall workflow efficiency.
- Helped employees overcome problems and challenges through advice and guidance.
Assistant Unit Manager (Part Time)
PRULIFE U.K. (Axis Life Insurance Agency)
08.2021 - 10.2022
- Mentored new hires on company culture, operational procedures, best practices ensuring seamless integration into their roles within unit.
- Established strong culture focused on quality, service excellence, and continuous improvement.
- Attended industry conferences, seminars, and workshops to stay informed about emerging trends and developments in insurance field.
- Assisted clients in completing required paperwork for transactions efficiently and accurately.
- Prepared representation contracts, purchase agreements and closing statements.
Front Office Supervisor
WorldQuest Orlando Resort
08.2018 - 07.2019
- Provided excellent customer service by taking orders and serving food and beverages to the hotel and restaurant guests.
- Regularly visited tables to ensure customer satisfaction, refilled beverages, cleared empty plates, and promptly addressed any concerns or complaints.
- Oversaw front office operations, ensuring efficient guest reception and service.
- Mentored subordinate employees to improve productivity and close knowledge gaps.
- Supported management with recommendations on staffing and procedural changes.
- Managed front office operations, ensuring efficient and smooth services for guests.
- Resolved escalated customer complaints and answered questions regarding policies and procedures.
- Coordinated with housekeeping and maintenance departments to ensure guest satisfaction.
- Trained and supervised front office staff members to maintain high standards of customer service.
Food and Beverage Server
The Grand America Hotel
09.2016 - 09.2017
- Achieved sales goals by promoting high-profit items and daily specials.
- Handled high-volume shifts without compromising service quality.
- Supported bussers with table-cleaning during high-volume shifts.
- Maintained knowledge of current menu offerings, ingredients, preparation methods, and dietary restrictions.
Education
Bachelor of Science - International Hospitality Management, Cruise Line Operations in Hotel Services
Lyceum of the Philippines University
Laguna, PH05.2016
Skills
- Microsoft Office
- MARSHA Reservation System
- Creative Problem-Solving
- Opera SMS Host System
- Job-Related Operational Skills
- Critical Thinking Skills
- FSPMS Hotel System
- Organizational Skills
- Multitasking Skills
- Staff training
- Guest relations
- Service quality
LANGUAGE
English: Advanced
Tagalog: Proficient (Native)
Timeline
Restaurant Supervisor
The Elements
02.2025 - Current
Guest Service Ambassador
Renaissance Edmonton Airport Hotel (Marriott)
05.2023 - 11.2024
Assistant Unit Manager (Part Time)
PRULIFE U.K. (Axis Life Insurance Agency)
08.2021 - 10.2022
Administrative Officer
Active Cool Airconditioning & Electrical Supply and Services
02.2020 - 01.2023
Front Office Supervisor
WorldQuest Orlando Resort
08.2018 - 07.2019
Food and Beverage Server
The Grand America Hotel
09.2016 - 09.2017
Bachelor of Science - International Hospitality Management, Cruise Line Operations in Hotel Services
Lyceum of the Philippines University
References
References available upon request.
WEBSITE, PORTFOLIO AND PROFILES
linkedin.com/in/jikkocalderon